Tension and Conflict

1
Tension and Conflict
Regulations and Compliance
Professional Standards
Bottom Line
Safe and efficient
Training Need
2
Typical Day at the Office
New Course
Starts on Monday
Bright Idea
Training Proposal
Training Manager
Evaluation
Wild and Crazy
Time
Sensible and Smart
Compliance
Risks
Regulations
Stakeholders
Resources
Need?
Objective?
How Else?
Who Pays?
What Value?
3
Training/Standards Manager

• Solution
• Train
• for the
• real
• need

4
Great Concept - but ...

• How to address real world issues
• How to determine the NEED
• How to measure effectiveness
• How to work within regulatory framework
• How to develop (Project Management)
• How to deliver (Change Management)

5
Great Concept - but ...

• How to address real world issues
• How to determine the NEED
• How to measure effectiveness
• How to work within regulatory framework
• How to develop (Project Management)
• How to deliver (Change Management)

Start with EVALUATION
6
Practical Issues
7
Practical Issues

• Reason Codes versus Grading
• Technical versus non-technical
• Less is more Data Tsunami
• Overflow and spillage Which dimensions?
• Completing the loop Outside/Inside
• Visualise and use the data (What for?)
• Compliance
• Individual
• Training system
• Rater reliability
• Measure success, failure, inventions, changes

8
Crew Management Screen
Summary Table
Right Clicking on the table brings upa menu of
charting options
Defaults to Assessor and Date Order Can Select
Assessed or sort in a varietyof ways Pink means
that Assessment has yet be reviewed Yellow
Caution indicates a problem in that assessment
These Filters determine what is displayed in the
Summary Table
Can filter by crew member, assessment, outcome or
specific grading characteristic ie give me Sydney
based FO on the A320 that scored 3 or less for
support sometime between Jan 1999 and Mar 2000
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Crew Management Screen
You may view any particular assessment at any
time or double click on any area of
interest. Double Clicking on either the
Assessoror the assessed names brings up
thatcheck captains or that individualsrecord
of assessments
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Individual Management
Right Clicking again brings up a menu. This menu
can be used to make comparisons. For
Example This Check Captains scoring profile may
be compared to others in the same fleet
Or The use of Reason Codes may be examined The
graph may be used as a filter to select only that
area of interest
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System Assessment
This graph depicts the scoring profile of a
selected group of pilots
The transition lines between scoring categories
is a good measure of the groups performance
Snapshots can be taken before and after
training.A select group that group that
received intervention training can have their
scoring profile for a filtered range of events
compared. This gives a measure of training
effectiveness
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Some Real Examples

• Do something with the data
• Rhona Flin 30 Apr 04

13
Closing the Gap

• Checking Only minimum standard
• Check Captains are Guardians
• Training and Checking events based on the Real
  World
• Checking evaluates training
• Standards are trainings safety net NOT
  trainings goal

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Challenge

• Does your Check and Training system aim for
  perfect performance?
• Do you capture what makes a poor or good
  performance only ie lowest observed performance?
• Do you capture process or outcomes?
• Do you reward sound error management?
• Do you represent the Real World?

15
Challenge

• Does your Check and Training system aim for
  perfect performance?
• Do you capture what makes a poor or good
  performance only ie lowest observed performance?
• Do you capture process or outcomes?
• Do you reward sound error management?
• Do you represent the Real World?

Do you TRAIN and CHECK for the real NEED?
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Simon HendersonEmirates Airline