Conflict Resolution

1
ConflictResolution

• http//www.youtube.com/watch?vMhBM7H-ggvY

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Overview

• Recognizing Signs of Losing Control
• Developing Self Control
• Learning a Technique

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What is Anger?

• Anger is a strong feeling of displeasure, rage,
  and/or strong emotion usually combined with an
  urge to harm.

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• Can you pick out the signs of anger?
• http//www.youtube.com/watch?vLDYyv-iLmRYfeature
  related

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Signs of Anger

• Increased heart rate
• Tension
• Adrenaline pumping through your
• body

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Why does anger make us want to dominate an
opponent?

• http//www.youtube.com/watch?vDkQ0szdOwyQ

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What Angry People Want

• They want what THEY want
• They want help
• They want choices
• They want acknowledgment and attention

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Losing Control

• http//www.youtube.com/watch?vTjQzhs6mXgg

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Hostility

• Exhibiting hostile behavior means that you have
  resorted to instinct instead of intellect.
• Hostility is a primitiveway of seeking to
  control surroundings.

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Self Control

• Self Control means one is controlled by exploring
  consequences. One controls ones desires and
  impulses and develops willpower.

http//www.youtube.com/watch?visfn4OxCPQs
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Strategies for Self Control

• Identify your triggers
• Slow down your responses
• Take a time out
• Im better than that
• Im not getting suckered

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Strategies for Self Control

• I wont pay the price
• Put yourself in their shoes
• Observing
• Preparing
• Humor
• Venting/not venting

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Empathy Statements

• Usually short and to the point
• Allow the other to respond
• Use the broken record technique
• Dont use the word but
• Dont restate the obvious
• Be careful of your tone
• Dont use I

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Limit Setting

• Describe the Unacceptable Behavior
• Request Behavior Change
• State Consequences
• Use Cooperative Language
• Use Enforceable Consequences
• Offer Choices

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Enforce Limits

• Refer to the limits stated previously
• Request they go along with the consequence
• Offer further help

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Self Control Technique

• We want you to
• HALT

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H

• Hold
• your
• Tongue!

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A

• Acknowledge
• the
• anger/problem.

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L

• Listen
• Calmly

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T

• Talk it
• out

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• Wait
• before you act
• to avoid consequences.

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• You must be
• the change
• you wish to see
• in the world.
• -Gandhi