Communicating in the Workplace

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Communicating in the Workplace
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What is Communication

• The activity of sending meaningful information

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Communicating in the Workplace

• Negotiating bargaining persuading
• Greeting people representing others to the
  public selling
• Courteous telephone skills
• Reporting, conveying information explaining
  issues or procedures
• Listening effectively
• Interviewing
• Preparing written materials
• Organizing and presenting ideas for formal and
  informal presentations
• Participating in group discussions

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Importance of Effective Communication

• Cornerstone for establishing trust
• Cornerstone for new business and customer
  retention
• Increases productivity
• Many companies expend human and financial
  resources to train employees in communication

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Three Main Forms of Business Communication

• Verbal Communication
• Non-verbal Communication
• Written Communication

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Verbal Communication
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Verbal Communication in Business

• Simplest form of communication
• Use language appropriate for audience
• Clear Voice
• Audible
• Respectful tone
• Active Listening
• Active Questioning as appropriate

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Examples of Verbal Communication in Business

• Answering business phone/extension
• Receiving visitors
• Giving instructions
• Training
• Presentations
• Addressing/Participating in Meetings

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Non-Verbal Communication
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Nonverbal Communication

• Hand Gestures
• Facial Expressions
• Touching
• Body Language
• Eye Contact
• Turning your back to the speaker
• What Other Ways Can You Think Of?

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What Are They Saying?
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Non-Verbal Communication
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Non-Verbal Communication
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Non-Verbal Communication in the Workplace

• Plays important role in workplace
• Particularly with customers
• 63-95 more impact that verbal communication
• Non-verbal cues indicate listening/interest
• Poor communication skills leads to low employee
  morale and conflict
• Effective communication skills leads to high
  morale and collaboration

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Examples of Non Verbal Business Communication

• Nod of approval
• Thumbs up
• Pat on back
• Rolling Eyes
• Raising Eyebrows
• Frown

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Make A Wish Foundation

• Believe Letter Activity