Member Survey of Process: Ratings of Satisfaction

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Member Survey of ProcessRatings of Satisfaction
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What is the member survey of process?

• Asking members of the group to evaluate their
  "service" in the hopes of improving weak spots
  and continuing on with those methods that are
  proving to be successful.

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How is this different from the member survey of
goals?

• Member survey of goals asks members to respond to
  action plans during the planning stages of the
  group.
• Member survey of process gathers opinions from
  members once it has begun work in the community.

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Why should you do this type of survey?

• It reminds members that you care about their
  ideas, suggestions, hopes, and dreams.
• Makes members feel they can participate in all
  aspects of the group, increasing their enthusiasm.

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When is the right time to start?

• We recommend that this survey be done annually so
  you can continually receive the input of your
  members concerning the work done by your group.

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How to conduct the member survey of process

• The four steps are
• developing a survey
• obtaining the ratings
• assessing satisfaction with different aspects of
  the group
• using the data to improve the functioning of the
  initiative.

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1. Develop a survey

• Have some members of the coalition to propose a
  survey form and help design the survey.
• Hold a small meeting of those who might be
  interested in developing a survey and brainstorm
  possible areas for questions.
• Send out a preliminary draft of the survey to
  your most active members and ask them to comment,
  add, and take out questions.
• Develop the questions which you will want to ask
  on your survey.
• Prepare the questions in such a way that you can
  determine the satisfaction and the overall
  approval with the different aspects of the group.

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• Come up with questions that assess satisfaction
  with the following aspects of the group
• planning and implementation
• leadership
• services
• community involvement with the group
• progress and outcome

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2. Obtain the ratings.

• Distribute surveys to all the other members of
  the group.

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3. Assess satisfaction.

• Tabulate the results of the survey.

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4. Use the data to improve the functioning of the
initiative.