FY03 OMS Survey Report

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Performance Management ReportService Group
Provide Police Services
Team Leader Major Ophus Robertson Team
Members Lieutenant Jensen Lieutenant
Cox Lieutenant Skyrm ORS National Institutes
of Health Date 14 January 2005
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Table of Contents

• Main Presentation
• PM Template . 3
• Relationships3
• Customer Perspective. 5
• Internal Business Process Perspective
  10
• Learning and Growth Perspective
  . 12
• Financial Perspective 14
• Conclusions and Recommendations..
  16
• Appendices....19

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(No Transcript)
4
Relationships
5
Customer Perspective
6
Customer Perspective
7
C1. Decrease the probability of weapons of mass
destruction entering the NIH campus

• C1a.Number of patrol hours post assignments per
  month
• FY03 (Data not available for 03)
• FY 04 Average of 6,700 (1) hours per month
• (1) (excluding OT Note- OT varies with code
  levels and special assignments OT was minimized
  this year due to no code orange, and fewer
  special assignments.)
• C1b. K-9 hrs on vehicle inspection and building
  scans per month
• FY 03 (Data not available for 03)
• FY 04 544 hours per month ( 8 teams each at 17-
  20 hours per week)

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Customer Perspective (cont.)
9
C2. Implement security strategies to protect
people and property while achieving a balance
between strict security and an open campus

• C2a.Number of patrol hours per month
• FY03 (Data Not available for 03)
• FY 04 Average of 6,700 Hours per month
• C2b. Number of criminal investigation hours per
  month
• FY03 (Data not available for 03)
• FY04 Avg. of 836 hours of criminal
  investigations activity per month
• FY04 Avg. of 16-17 Criminal Investigations
  initiated per month
• C2c. Number of calls for service fielded (thefts,
  trespassers, lock-out relief)
• FY03 (Data not available for 03)
• FY04 Avg. of 2,300 calls for police dispatch
  fielded per month

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Internal Process Perspective
11

• IB1. Achieve further reduction in thefts on the
  NIH campus
• IB1a. Uniform crime reporting statistics (Thefts)
• FY02 Oct 01-Sept 02 212
• FY03 Oct 02- Sept 03 170
• FY04 Oct 03- Sept 04 156

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Learning Growth
13

• LG1. Increase Knowledge Skills and Abilities of
  police officers
• LG1a. of police officers completing mandated
  in-service training
• 97 completed for most topics
• 45 for legal updates
• 30 for Defense tactics training
• 75 for ASP
• LG1b. of officer qualified at range with issued
  weapon
• 98 completed for all types of issued weapons
• Note 2 of officers on extended leave and are
  required to qualify upon their return
• LG1c. officer qualified in soft skills (i.e.
  medical, EEO, Ethics)
• 97 of officers complete for First Aid and CPR
• 100 complete for EMT (for whom EMT is a required
  skill)
• 97 fof officers or Ethics and Computer Awareness
• Percent completed for Ethics training not
  available

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Financial Measures
15

• F1. Minimize unit costs to Provide Police
  Services of NIH
• F1a. Cost per Police Response TBD
• (was working with Scott Marchand to develop will
  work with new budget analyst)
• F1.b. Cost per Investigation hour26.11

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Conclusions / Initiatives
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What improvements have we made toward
accomplishing our objectives?

• Implemented manning of all vehicle entrances by
  sworn officers at random intervals
• Shifted K-9 focus from patrolling to vehicle and
  building scans
• Increased covert surveillance activities
• Implemented one inspection point for all
  commercial vehicles during peak hours
• Increased perimeter patrols
• Initiated development of Hazmat Response Team

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Future Improvements

• Continue Mapping Our Available Force to the most
  sensitive areas
• Emphasize skill training for each member of the
  force
• Provide Input on IDP tasks for each officer
• Develop best manning strategy for new perimeter
  security requirements
• - Visitor Gateway
• - Gate control and access security at vehicle
  entrances
• - Building patrol and special assignment
  security ( CCR, CVI, others)

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Appendices
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Appendices
Appendix Page 2 of template.
. 22 Customer Perspective C1a Avg
Number of Patrol Hours /post assignments per
month23 C1b Avg Number of K-9 hrs on
vehicle inspection and building scans per
month23 C2a
Number of patrol hours per month23 C2
b Number of Criminal investigations/ hours per
month.23 C2c Number of Calls for Service
Fielded per month..23 C3a Trail audit on
customer satisfaction with police
services23 Internal Business Process
Perspective IB1a Uniform Crime
Reporting Statistics.23 IB2a of
guards trained.23 IB2b
Self-assessment ratings of how well police/guards
work as team..25
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Appendices (cont)
Page 3 of Template24
Learning and Growth Perspective

LG1a Percent of Police Officers
completing in-service training25 LG1b
Percent of officers qualified at range with
issued weapon..25 LG1c Percent of
officers qualified in soft skills25
LG2a of new technology tools acquired
.25 LG2b. Dollars spent for new
technology..25 Financial
Perspective F1a Unit Cost for Police
Response.25 F1b Unit Cost
for Investigation.25
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PMP- page 2
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Measures - Police Operations

• C1a.Number of patrol hours post assignments per
  month
• 6,700 hours per month (excluding OT)
• C1b. K-9 hrs on vehicle inspection and building
  scans per month
• 544 hours per month ( 8 teams each at 17- 20
  hours per week
• C2a.Number of patrol hours per month
• Average of 6,700 Hours per month
• C2b. Number of criminal investigation hours per
  month
• Avg. of 836 hours of criminal investigations
  activity per month
• Avg. of 16-17 Criminal Investigations initiated
  per month
• C2c. Number of calls for service fielded (thefts,
  trespassers, lock-out relief)
• Avg. of 2,300 calls for police dispatch fielded
  per month
• IB1a. Uniform crime reporting statistics (Thefts)
  
• Oct 01-Sept 02 212
• Oct 02- Sept 03 170

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PMP- page 3
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Measures - Police Operations

• IB2b. Self Assessments on hold pending taskings
  from climate survey
• LG1a. of police officers completing mandated
  in-service training
• 97 completed for most topics
• 45 for legal updates
• 30 for Defense tactics training
• 75 for ASP
• LG1b. of officer qualified at range with issued
  weapon
• 98 completed for all types of issued weapons
• LG1c. officer qualified in soft skills (i.e.
  medical, EEO, Ethics)Cost
• 97 complete for First Aid and CPR
• 100 complete for EMT
• 97 for Ethics and Computer Awareness
• Percent completed for Ethics training not
  available
• LG2a. of new technology tools acquired