Evolution to a Social Intranet

1
Evolution to a Social Intranet
Elizabeth Lupfer The Social Workplace _at_socialworkp
lace
2
Most intranets have a bad start in life
The first step to intranet recovery is to admit
your site is a poopy mess
3
Intranet Roadmap
Documentation
People
4
(No Transcript)
5
(No Transcript)
6
In 2008 it was web 2.0 In 2009 it was social
media In 2010 it was social media in the
workplace Today it is about being social in the
workplace
7
Where Can We Improve?
Critical tasks that are often on an employees
plate lack context for due dates, timelines, or
what is coming up in the future.
The experience would benefit from more awareness
and personalization
Content and transactions are not integrated
effectively
Transactional pages consistently see the highest
views on company portals.
Training is given very little focus, and there is
no awareness of the employees history or needs.
8
A social intranet considersemployee behaviorin
order to create a trulycollaborative and
integratedsocial experience
9
Building an Intranet for the Employee Life Cycle
IT Infrastructure Data standardization
Corporate vision and messaging Business Objectives
10
Why are Employee Profiles Key?

• ONE Identity. Instead of having several profiles
  across Intranet applications, the new profile
  will consolidate these into one place. Employees
  update their personal information, manage their
  blog and security profiles all from one place.
• Get a more complete picture. Uncover the "hidden"
  talents of your employees and put these skills to
  work
• Make smarter talent decisions. Be truly informed
  about employees before making job assignment
  decisions.
• User-generated content. Leverage the community
  benefits of social bookmarking in order to create
  accurate profile information.
• Cast a wider net. See far beyond the rigid
  confines of organisational structures and
  geographic locations when assessing your talent
  pool.

11
(No Transcript)
12
Talent Acquisition

• Peer to Peer Recruitment - Employees as brand
  advocates
• Referral Schemes Tap into the digital social
  and professional graphs of employees and networks
• Talent Communities - Connecting job seekers
• Reputation and Brand - Managing conversation

Source Recruiting Future _at_Matt
Alder http//recruitingfuture.com/2011/03/08/redef
ining-social-recruiting-for-2011/
13
Onboarding

• Role Specific Wikis - Living, breathing documents
  that based on a user's role. 
• Discussions on Shared Services Question and
  solution approach to new hire issues
• Tip / Tricks from the Community Allow new hires
  and long time employees to contribute tips to
  help others through the process.
• Track Search Terms and  Refine - As new hires
  search for information, search terms should be
  saved and analyzed. 

Source AIIM.org _at_JohnBrunswick http//www.aiim.or
g/community/blogs/expert/Social-Onboarding-Dashbo
ard-5-Tips-to-Enable-and-Retain-Talent
14
Learning and Development
Allows employees to set specific development
goals with a focus on training. Social Learning
collaborative learning and development in
virtual spaces
15
Performance Management
The interface makes it much easier for employees
to see their overall progress through the year.
In order to give employees a more readable
interface, each objective can be expanded to show
the details. New functionality allows employees
to ask for additional feedback from colleagues
and post projects to their Profiles.
Stretch objectives are called out.
16
Compensation

• Using Social Business Tools/Platforms provide
  employees the statistics to support their
  companys performance management plan (PMP).
• Providing features like endorsements and strong
  individual analytics will go a long way toward
  having employees use this data to support them
  meeting and exceeding their objectives.

17
(No Transcript)
18
(No Transcript)
19
Killer Social Intranet Apps

• Collaboration sites and Knowledge Share
• Internal Twitter, employee blogs, threaded
  conversations, Idea Generation
• Point-based Social Recognition and Achievement
• SMART Enterprise Search Social Tagging
  (employee-generated keyword tagging of intranet
  content)
• Mobility and External Access
• Unified Help and Live Chat Global help for
  employees to submit feedback or questions.
• View by Country customization of the intranet
  view to allow front-line managers and business
  partners to see International experience

20
Collaboration and Knowledge
21
Idea Generation
22
Reward and Recognition
49
of your employees would leave their current job
for a company that clearly recognized them.
Gifts do not sustain loyalty. ENCOURAGEMENT
drives a culture of performance.
23
Engagement through Achievement
To better encourage employees to use About You
and other areas of the Intranet, a concept of
Cred will be introduced This concept, from
gaming, will reward employees with points for
accomplishing tasks in a variety of Intranet
Applications. The more points a user receives,
the better their ranking. A light approach to
competition will lead to great adoption of
features related to points.
With a push to get more employees engaged with
truly living the Credo, this component will allow
colleagues to leave specific feedback on a fellow
employees profile talking about how that
individual exemplifies the tenants of Verizons
Credo. This light weight, easy to use feedback
mechanism will inspire more employees to seek out
opportunities to prove themselves.
24
Enterprise Search
25
Mobility and Extranet
Users can use touch gestures to swipe through the
components of the interface.
The mobile interface will feature all the
information of the full site, with the display
optimized for mobile devices.
26
Elements of a Social Experience

• ONE INTEGRATED EXPERIENCE 1 Portal, 1 Mobile
  App, 1 Extranet for all Verizon, 1 SSO Employees
• CUSTOMIZED ultimate personalization
  experience/content/design/navigation per employee
• REAL TIME COLLABORATION Employees can interact
  with global colleagues using Web 2.0 Integration
  (shared video, QAs, ideas, discussions, docs)
• Embedded Intelligence SMART DATA with SMART
  ACTIONS (1 click, 3 steps)
• Content and transactions are INTEGRATED and
  INTERACTIVE
• Employees can get the full site EXPERIENCE from
  any mobile device

27
The Social Workplace _at_socialworkplace