B

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Are virtual campuses a natural evolution towards
collective intelligence in Higher Education ?

• Bénédicte Champagne
• Haute Ecole Provinciale de Hainaut Condorcet

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Evolution of population in French universities
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Higher Education is in deep mutation
OECD/France International Conference Higher
Education to 2030 What Futures for Quality
Access in the Era of Globalisation?
On-line version http//www.oecd.org/dataoecd/59/
56/41809568.pdf
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Stakes versus intranet solution

• Common points with corporate
• Common structure
• Staff Management customer
• Common values
•  Satisfaction  of the customer,
• Financial aspects,
• Innovation learning
• Internal process
• ? Development of intranet solutions  virtual
  campuses 

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Virtual campuses a solution ?

• Virtual campuses started in 1995 -2000
• Usually proposed services
• News platforms
• Pedagogical platforms
• Files repositories

• Looking backwards
• Internal communication
• Multiple ways of communication (email, forums,
  online notices, ) misused
• Information management is weak
• E-learning
• Often limited to on-line version of syllabi
• Oriented, presented perceived as a
  technical/informatics project
• Few merging between social technical issues
• Restricted investments in training

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Relation to information have changed

• Internal communication ? tool of facilitation of
  the regulation of the institution
• Multiple information editors
• Internet users become information contents
  generators

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How to transform a virtual campus in a (more)
efficient intranet ?

• Collective intelligence conCEPT
• -Knowledge management
• -ICT
• -LateraL CONTRibutions

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Concept of collective intelligence

• Definition from MIT collective intelligence
  center
• Intelligence is
• The ability to learn or understand
• To deal with new or trying situations
• The skilled use of reason
• The ability to apply knowledge to adapt to one's
  environment
• Collective intelligence is
• Group(s) of individuals doing things collectively
  that seem intelligent
• Groups addressing new or trying situations
• Groups applying knowledge to adapt to a changing
  environment

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Deep changes in Higher Education

• Lateral management ltgt classical hierarchical
  management
• Strategies of knowledge management (formal
  informal contents)
• Implication staff students in the move and
  collection of their contribution in many ways
• large groups of people (We) can, and
  should, take responsibility for traditional
  business functions that are currently performed
  by companies, industries and experts (Me)
  
• We are smarter Than Me, Wiki Books, Barry Libert
  John Spector

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HEPH - Condorcet (Haute Ecole Provinciale de
Hainaut Condorcet)

• Student Population 9500
• Staff population 900
• Physical Sites 23
• Central sites 3
• Associated schools 3000 additional users

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A global management of communication security
Learning research network
Belnet
Internet
HEPH Condorcet Eduroam
Servers
Centralized management of communication security
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Life cycle of the project
Management Departments Teachers Students Administr
ative staff
Design of a project
Management approval
Task force
On-line Platform
Training of the staff information management
support
Evaluation adaptation
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Platform Services

• 4 users profile
• Students - access to academic department
  information and classes
• Teachers - access to staff information, academic
  department information, teacher specific services
  and courses
• Non teacher staff access to staff information,
  academic department information
• Managers
• On- line services
• Academic email address and mailing lists
• General information news
• Open-source software library
• Library services
• Courses
• Virtual offices
• Forums
• On-line surveys and forms

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Ecampus global services
Pedagogical Platform - Moodle
On-line surveys Home made lime survey
platforms
News/Information Joomla Content edition JCE
toolbar Profiles Management GM Access On-line
forms - Chronoforms Calendar - JCAL pro
- Software library
Authentication LDAP/AD
Central Authentication Services - CAS
Two strategies combined -Open-source
softwares -Home made development
Collaboration spaces- Sharepoint
Communication services Mail Mail Daemon Mailing
lists home made development
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Knowledge management

• Procedures repository
• ISO certification
• Formal informal knowledge
• FORUMs
• Social departments
• Support service to teachers
• Translation in knowledge contents
• On-line forms
• To compile data about institutions life

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Training/support to information management

• Dedicated team 2 approaches
• On-line contents
• Classical training sessions (2h, 10-12 persons,
  hands-on session)
• Technical use of the information management
  system administrative/department staff
• Focus on information management web-edition
• Pedagogical innovation based on technologies
• 3 programs based on the integration of Moodle
  basics, scenarized sequence workshop and specific
  activities workshop (on-line tests, forums, )
• Discovery PCs training basic level
• Management of the personal computer
• Basic use of Office/pdf and ppt
• Use of a web browser and email
• Focus on individual pedagogical project
• Other tools for teachers
• Screencast, podcast, bibliography management,
  mind mapping,

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Users contribution at the evolution first steps

•  Suggestion link  ? Quality management
  department
• FORUMs
• Advertisement system
• Participation to surveys

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A continuous communication support

• Regular meetings with administrative/department
  staff
• Communication with management about information
  management and communication strategy
• Attention to keep services users friendly and
  close to the users
• Regular evaluation of final users

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Special thanks
Guy Leroy, Christophe Devos, Steve Colin, Vincent
Dewez, Denis Moreaux, Vincent Boulanger,
Christian Verscheure, Michel Villers, Benjamin
Lombardo, Olivier Lerycke, Pierre Destatte,
Michel Poriaux, Yohan Deschryver, Gérard
Godfraind,
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Thank you for your attention

• 1, 2, 3 Ready for questions