Workplace Conflict

1
Workplace Conflict

• Essential Questions
• How does our childhood have an influence on
  workplace conflict?
• What steps can be taken to reduce workplace
  conflict?
• How do different conflict-management styles
  affect conflict resolution?

2
Conflict

• Occurs in all jobs and organizations
• Is inevitable because of various personality
  types and attitudes, problem-solving skills and
  goals of individual workers
• Is problem isnt solved, mental and physical
  health problems can occur, productivity and
  morale is low, and the workplace is poisoned

3
Why does conflict occur?

• Psychologists believe early interactions from
  childhood and family influence our interactions
  in the workplace
• Stark believes that we have family baggage
• Baggage
• How our parents demonstrated authority
• How we related to our siblings
• General dynamics of primary family

4
Parental Authority Issues

• Stark believes in link between how our parents
  corrected us as children and self-esteem in
  adulthood.
• For example you are stupid as a child,
  recorded in memory bank and if boss uses it, you
  overreact to criticism or correction

5
Sibling-Rivalry Issues

• Sibling rivalry as a child can affect
  interactions in the work place
• Includes
• What you/sibling did to get parental attention
• Learned to share properly?
• Blamed for problems sibling caused?
• How was achievement handled amongst siblings?
• Housework amongst each sibling?

6
General Dynamics

• Dynamics of the primary family influence our work
  relationships
• Growing up in a caring family, laid a foundation
  where workplace conflicts can be solved
  successfully
• The opposite is true
• Child with different set of rules can become
  confused/flustered as an adult
• Peacemaker

7
As an Adult

• Families that move can affect the functioning of
  a future worker...how so?
• Children dont learn how to resolve conflicts
• Children that move frequently avoid making
  friends and this affects their understanding of
  social relationships
• As adults in the workforce, difficulty making
  commitment, rarely stay with job long enough to
  resolve conflict

8
Reducing Workplace Conflict

• What is Ambiguity? Overload?
• Why professionalize rather than personalize?
• Which three conflict-management styles apply best
  to you? Explain.

9

• Concept Map You are responsible for creating a
  concept map for the end of each chapter in this
  unit Chapter 6, 7 and 8
• Chapter 6 Concept Map due Monday April 11
• Chapter 7 Concept Map due April 15
• Chapter 8 Concept Map due April 20