Change Management

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Change Management

• Business Management 12
• Ms. Stewart

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What is Change Management?

• A common definition used for change management is
  a set of processes that is employed to ensure
  that significant changes are implemented in an
  orderly, controlled and systematic fashion to
  effect organizational change.

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Goals

• One of the goals of change management is with
  regards to the human aspects of overcoming
  resistance to change in order for organizational
  members to buy into change.

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The ADKAR Model

• Change management has been developed over a
  period of time and one of the models that have
  played an influence in change management is the
  ADKAR model.
• In this model, there are five specific stages
  that must be realized in order for an
  organization or an individual to successfully
  change.

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Stage 1 Awareness

• An individual or organization must know why a
  specific change or series of changes are needed.

Stage 2 Desire

• Either the individual or organizational members
  must have the motivation and desire to
  participate in the called for change or changes.

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Stage 3 Knowledge

• Knowing why one must change is not enough an
  individual or organization must know how to
  change.

Stage 4 Ability

• Every individual and organization that truly
  wants to change must implement new skills and
  behaviors to make the necessary changes happen.

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Stage 5 Reinforcement

• Individuals and organizations must be reinforced
  to sustain any changes making them the new
  behavior, if not an individual or organization
  will probably revert back to their old behavior.

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Managements Role in Organizational Change

• In most cases, management's first responsibility
  is to identify processes or behaviors that are
  not proficient and come up with new behaviors,
  processes, etc that are more effective within an
  organization.
• Once changes are identified, it is important for
  managers to estimate the impact that they will
  have to the organization and individual employee
  on many levels including technology, employee
  behavior, work processes, etc.

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Managements Role in Organizational Change

• At this point management should assess the
  employee's reaction to an implemented change and
  try to understand the reaction to it.
• In many cases, change can be extremely beneficial
  with lots of positives however certain changes
  do sometimes produce a tremendous amount of
  resistance.

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Managements Role in Organizational Change

• It is the job of management to help support
  workers through the process of these changes,
  which are at times very difficult.
• The end result is that management must help
  employees accept change and help them become well
  adjusted and effective once these changes have
  been implemented.

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The Importance of the Buy In

• For an individual or organization to achieve
  change effectively, it is important that
  individuals in the organization that will need to
  make modifications to their behavior exhibit buy
  in.
• Buy in means that the organization as a whole
  understands that the changes that need to be made
  are ultimately beneficial to both the individual
  and the organization.

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The Importance of the Buy In

• If an organization tries to make changes which
  are inherently bad or are not received positively
  by an organization, it will be much more
  difficult or close to impossible to implement
  these changes without significant resistance.
• You can enhance buy in by first explaining the
  changes you would like to make, citing issues
  with current procedures and then communicating
  the benefits for both the individual and
  organization.