Change%20management%20process

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• Change management process
• chapter no 04

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Change management process

• The change management process focuses on four
  stages
• - Prepare
• - Design
• - Execute
• - Sustain
• This model will allow the practitioner to
  understand what generic steps to take along the
  change management process.

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Change management process
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Change management process

• Prepare Phase
• This part of the process involves identifying
  issues, environmental factors which are causing
  the need to change and any other accompanying
  data. There should be a lot of searching and
  identifying exactly what the real root cause to
  the problems being faced.
• It must be clearly understood what is going on,
  and more importantly what is going wrong. Only
  then, once you have found these factors, you can
  work forward to create a vision with which will
  hopefully solve the current crisis

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Change management process

• Factors to understand and address at this phase
• Understand the problem and need to change
• Understanding environmental factor affecting the
  business

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Change management process

• Design Phase
• The Design phase of the change management process
  is about adding the meat to the bones.
• It involves designing the way forward planning
  the right path, using the correct change model
  and creating a robust process that leaves no
  stone unturned.

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Change management process

• Factors to understand and address at this phase
• Create the vision
• Identify resistance to change
• Understand change readiness
• Understand change mgt plan
• Create change path
• Create deployment plan

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Change management process

• Execute phase
• The preparation has been completed? it is now
  time to execute the plan using an agreed change
  path from the Design phase. Once this is in
  place, the next task is to communicate,
  communicate and communicate!

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Change management process

• Factors to understand and address at this stage
• Execute the deployment plan
• Using appropriate model
• Lead fundamental change

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Change management process

• Sustain
• Remember, Humans are creatures of habit If new
  ways and systems are not encouraged and
  constantly driven, then it is natural for people
  to resort to the old way of working.

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Change management process

• Factors to understand and address at this phase
• Regular review
• Feed back
• Envisioning
• Leading and support change

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Change management process

• Habits are a normal part of every persons lives,
  but it is often counterproductive when dealing
  with change.
• As humans we are not very good at changing. We
  see changes as a negative thing, something that
  creates instability and insecurity.
• A normal change management process often evolves
  number of mental phases
• Change Management Handbook English Edition
  May 2006

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Change management process

• 01 Denial
• 02 Frustration and anger
• 03 Negotiation and bargaining
• 04 Depression
• 05 Acceptance
• 06 Experimentation
• 07 Discovery and Delight
• 08 integration

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Change management process

• 01 Denial Where we fight the change and
• protect status quo.
• 02 Frustration and anger
• When we realize that we cannot avoid
• the change and we become insecure
• because of lack of awareness.
• 03 Negotiation and bargaining
• Where we try to save what we can.
• 04 Depression When we realize that none of the
  old ways can be
  incorporated into the new.

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Change management process

• 05 Acceptance
• When we accept the change, and start to
  mentally prepare ourselves.
• 06 Experimentation
• Where we try to find new ways, and gradually
  remove the old barriers.
• 07 Discovery and Delight
• When we realize that the change will improve
  our future possibilities.
• 08 integration Where we implement the change.

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Transtheoretical Model

• James O. Prochaska of the University of Rhode
  Island and colleagues developed the
  Transtheoretical Model beginning in 1977
• Developed for health risk behaviors (especially
  smoking)
• Individuals go through 5 stages before new
  behavior is adopted

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Stages of Change Model
Precontemplation
Maintenance
Contemplation
Action
Decision
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Stages of change model

• Stage 1 Precontemplation
• Unaware that a problem exists
• Stage 2 Contemplation
• Aware that a problem exists and thinking about
  making a behavioral change in the future
• Stage 3 Preparation
• Feeling confident that making a change is
  possible and planning to make such a change in
  the immediate future
• Stage 4 Action
• Making a change
• Stage 5 Maintenance
• Continuing to engage in the new, desirable
  behavior and avoiding relapse

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Stages of change model

• Precontemplation Stage (not ready)
• People at this stage do not intend to start the
  healthy behavior in the near future (within 6
  months), and may be unaware of the need to change
• Precontemplators typically underestimate the pros
  of changing, overestimate the cons, and often are
  not aware of making such mistakes

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Stages of change model

• One of the most effective steps that others can
  help with at this stage is to encourage them to
  become more mindful of their decision making and
  more conscious of the multiple benefits of
  changing an unhealthy behavior

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Stages of change model

• ExampleDuring the Precontemplation stage,
  patients do not even consider changing.
• Smokers who are "in denial" may not see that the
  advice applies to them personally.
• Patients with high cholesterol levels may feel
  "immune" to the health problems that strike
  others.
• Obese patients may have tried unsuccessfully so
  many times to lose weight that they have simply
  given up.

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Stages of change model

• Contemplation Stage (getting ready)
• At this stage, participants are intending to
  start the healthy behavior within the next 6
  months
• They are usually now more aware of the pros of
  changing, their cons are about equal to their
  Pros
• People here learn about the kind of person they
  could be if they changed their behavior and learn
  more from people who behave in healthy ways
• Others can influence and help effectively at this
  stage by encouraging them to work at reducing the
  cons of changing their behavior

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Stages of change model

• ExampleDuring the contemplation stage, patients
  are ambivalent(undecided) about changing.
• During this stage, patients compare cost
• (e.g., time, expense etc) as well as the
  benefits

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Stages of change model

• Preparation Stage (Ready)
• People at this stage are ready to start taking
  action within the next 30 days
• They take small steps that they believe can help
  them make the healthy behavior a part of their
  lives
• For example, they tell their friends and family
  that they want to change their behavior
• People in this stage should be encouraged to seek
  support from friends they trust

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Stages of change model

• ExampleDuring the preparation stage, patients
  prepare to make a specific change. They may
  experiment with small changes as their
  determination to change increases. For example,
  sampling low-fat foods may be an experimentation
  with or a move toward greater dietary
  modification. Switching to a different brand of
  cigarettes or decreasing their drinking signals
  that they have decided a change is needed

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• Action Stage
• People at this stage have changed their behavior
  within the last 6 months and need to work hard to
  keep moving ahead
• People in this stage progress by being taught
  techniques for keeping up their commitments such
  as substituting activities related to the
  unhealthy behavior with positive ones
• rewarding themselves for taking steps toward
  changing, and avoiding people and situations that
  tempt them to behave in unhealthy ways.

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Stages of change model

• ExampleThe action stage is the one that most
  physicians are eager to see their patients reach.
  Any action taken by patients should be praised
  because it demonstrates the desire for lifestyle
  change.
• Most people find themselves "recycling" through
  the stages of change several times ("relapsing")
  before the change becomes truly established.

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• Maintenance
• People at this stage changed their behavior more
  than 6 months ago.
• It is important for people in this stage to be
  aware of situations that may tempt them to slip
  back into doing the unhealthy behaviorparticularl
  y stressful situations

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Stages of change model

• It is recommended that people in this stage seek
  support from and talk with people whom they
  trust,
• spend time with people who behave in healthy
  ways, and remember to engage in healthy
  activities to cope with stress instead of relying
  on unhealthy behavior

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Stages of change model