(1)Review the Main Texts of 12 Units

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• (1)Review the Main Texts of 12 Units
• (2)Learning the way of talking
• (3)Preparing for the Final Exam

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Review of Main Texts 1

• Main plot
  Main characters
• The relationship between
• Thompson Nanjing and
  Marcus Rodgers
• Thompson Dongwan
  Jennie Wong
• TD is a furniture manufacturer,
  Joseph Liu
• stafftechnicians,engineers
• and workers
• TN is the investor in TD.It is
• also the general distributor for
• TD
• Melson Office OutfittersNorth
• American sales agent,has a
• comprehensive distribution
• networkwill be the agent for
• TN.

3
Review of Main Texts 2

• In Unit 1,we talk about the Reception in three
  different situationsat the airport,at the
  restaurant,in the company.
• In Unit 2,the main characters carry on the
  dialogues on the telephone.We say that they carry
  on telephone communication. Through the telephone
  communication,Joseph lets Jennie know that it is
  better for Marcus Rodgers and Jennie Wang to come
  to Dongwan and see the J310 series with their
  eyes.Jennie persuade Marcus to go to Dongwan.When
  Marcus finally agrees to visit Thompson Dongwan
  with Jennie Wang,Jennie asks her secretary Tina
  helps her to book the plane tickets and hotel
  rooms.
• From the three dialogues,we learn the etiquette
  on making phone calls.
• When you telephone someone,you make clear of whom
  you are and who you want to talk to.When Jennie
  telephones Josephs office,she says Hi,This is
  Jennie Wang.Id like to speak to Joseph Liu.And
  when Joseph telephones Jennie,he
  says,Hi,Jennie.This is Joseph.

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Review of Main Texts 3

• In Unit 3,Tina books the flight tickets and the
  hotel rooms on the phone.
• When you book flight tickets,what is the
  information that you need to give to the
  receptionist?
• How many seats (tickets) you would like to book?
• What is the day for your departure. For
  example,Tina tells the receptionist on the
  phone,I would like to book two seats for the
  flight to Shenzhen on September 13th.
• When you book flight tickets,you also need to
  give the passengers name to the
  receptionist.Tina says,I am booking the flight
  tickets for Jennie Wang and Marcus Rodgers.

• When you book flight tickets,what information can
  you get from the receptionist?
• Departure time and arrival time.
• Baggage weight allowance.
• Price for the flight ticket.
• When you book a hotel room,what is the
  information that you need to give to the
  receptionist?
• arrival date,how many nights the guests will
  stay in the hotel,the name of the guests,single
  room or double room
• When you book a hotel room,what information can
  you get from the receptionist?
• the price of each room,service,facility
• (telephones,outside lines?)

5
Review of Main Texts 4

• In Unit 4,Tina is busy preparing Jennie and
  Marcustrip to Dongwan.Joseph asks her secretary
  Mary makes preparation for Jennie and
  Marcusvisit in Dongwan.He asks Mary to make a
  tentative schedule for Jennie and Marcus.
• When you make a schedule for someone,what is the
  information that you need to have?
• the purpose of the trip
• the preference of the guests
• how long is the guests visit

• In Unit 5,Jennie Wang and Marcus Rodgers arrive
  in Dongwan.Joseph, in his first meeting with
  Jennie, proposes to change the price for the J310
  series. Jennie listens carefully and she shows
  disagreement. When Marcus Rodgers sees the design
  and quality of the J310 series,he decides to
  place an order, he and Jennie talks about how he
  is going to pay for his order. They talk about
  D/A,D/P and L/C
• CIF offer ???
• FOB offer ???
• D/A ????
• D/P ????
• L/C ???????

6
Review of Main Texts 5

• In Unit 7, Jennie Wang and Marcus Rodgers talk
  about the shipment and packaging of the sample
  order.
• In Unit 8, Marcus Rodgers and Jennie Wang clarify
  the clauses on shipment, arbitration. Marcus also
  asks about the conditions for claiming
  compensation if he finds a shortage or damage in
  the shipment. Then they sign the contract.
  Usually before one signs a contract, one needs to
  check whether the contract makes clear of the
  total amount of order, the price of each unit ,
  mode of payment, packaging, shipping time,
  insurance and compensation, claim and
  arbitration, rights and duties for both sides.

• In Unit 9,Tina shows Samual of the office
  building.She also gives him suggestions on how to
  organize a meeting for the sales staff, and how
  to arrange a business trip for Jennie Wang.
• In this Unit, you need to know how to say the
  different departments of a company, which include
  Accounting Department, Marketing Department,
  Personnel Department, Purchaseing Department.

7
Review of Main Texts 6

• Unit 10 is an important unit, In this unit,
  through the conversations between Tina and
  Samuel, we show you how to write a business
  letter, how to write a memo and how to speak with
  tactics.
• In writing a business letter, you need to pay
  attention to the following points.
• Call the person to whom you write by name instead
  of Dear sir or Madam.
• Tell the reader of the letter what you want him
  to do.
• Dont put on airs. Dont exaggerate.

• In Unit 11, Jennie, Tina and Martin discuss on
  the strategies on promoting the sales. They
  discuss the making of a new brochure. They agree
  that the new brochure will use the J310 series as
  the model for the photos in the brochure.
• In Unit 12, all the important figures in Thompson
  Dongwan, Thompson Nanjing and Nelson Office
  Outfitters come together to explore the market
  potential and the potential in production.

8
Learn the way of talking

• Ask for information
• Make suggestions
• Show agreement and disagreement
• Make complaints

9

• Ask for information
• In Unit 1 student dialogues ask for Mr. Lius
  room number, ask for flight informaton, ask for
  the train schedule.
• In Unit 3, the receptionist asks Tina, May I
  have your name please? How long will they be
  staying And Tina asks the receptionist, Can you
  tell me the price for each room?
• The following are the sentence patterns that we
  can use in asking for information.
• Could you please tell me?
• May I.?
• I wonder if you could tell me.
• Do you know.

• Make suggestions
• When Jennie knows her schedule, she wants to
  make a few changes. So she suggests to
  Mary,Couldnt you arrange a visit to the
  production site this afternoon? She also asks
  Mary,
• Is there any chance I could talk with the
  chief accountant tomorrow?
• When you make suggestions you can also use
  the following sentence patterns
• May I suggest that you?
• What do you think about this?
• Have you thought about (using flowers to
  apologize)?
• Why dont you do?
• Would you think about?
• How about?

10
Show Agreement and Disagreement

• Notice in Unit 5 when Jennie
• disagrees, she uses questions instead of
  statement. She asks,
• Do you think that the market will accept
  that?What will you do if the customers dont
  buy the J310 series? Using questions instead of
  statement is an important technique that one can
  use in business negotiation. This will show the
  other side that you disagree with them.Meanwhile,
  you will not make them hurt or feel offended in
  most cases. However, in less formal occasion, you
  can use short sentences to show your disagreement.

• The sentences you may use
• I dont like it.
• I dont agree.
• That is a bad idea.
• I dont think that it will work.
• When you agree with someone, you may use the
  following sentences.
• I love it.
• It is a wonderful idea.
• I think it is great.

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Make Complaints

• In Unit 12,in the two student dialogues, Ben
  makes complaints. In the first dialogue, he
  complaints to Sarah of the lunch provided by a
  nearby restaurant. In the second dialogue, Ben
  complaints to the waiter of waiting too long for
  his lunch. Please notice the sentence patterns
  that Ben uses when he makes complaint. In the
  first dialogue, he complaints to his secretary
  Sarah more directly. He says,I cant stand for
  the food anymore.In the second dialogue, he
  complains to a waiter in a round about way. He
  says,I dont want to compain, but there is a
  serious problem here.

• Here is other sentence patterns that one can use
  in making complaints.
• Im afraid Ive a complaint to make.
• Im not at all satisfied with(the seivice).
• Really, Im fed up with you(carelessness).
• Ive just about had enough of that.
• For Gods sake, could you keep silent for a
  while.
• When you complain, you need to be clear of what
  you complain about, the purpose of your
  complaint, and to whom you make your complaints,
  You need also think about how to make your
  complaint constructive and workable. That is to
  say, you need to think about the tone and the
  sentence patterns that you use when you make
  complaint.

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14
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• A Kiss to Start
• Joan Benny remembers Sunday mornings as
  being her special time with her father,Jack
  Benny
• Daddy would wake me up for breakfast about
  730. Then wed head outside to go for a
  drive.Daddy would get into the car and turn the
  ignition key. Inevitably, nothing would happen.
  He would push and pull every button on the
  dashboard , twist all the knobs, and pump the
  accelerator, but the motor still wouldnt start.
  At length he would sigh and say to me,Honey, the
  car just wont start until you give me a kiss.
• So I did, and it did---and off we went.
  For a long time, I believed there was some kind
  of scientific connection between kissing and car
  start,

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Questions

1. What did Joan and her father did every Sunday
   Morning?
2. Was Joans father able to start his car every
   time?
3. Why did Joan believe that there was some kind of
   scientific connection between kissing and car
   starting?

16

• One cold day in December, a little boy about 10
  years old was standing before a shoe store on
  Broadway, barefooted, peering through the window,
  and shivering with cold. A lady approached the
  boy and said,My little fellow, what are you
  looking at? I was asking God to give me a pair
  of shoes,was the boys reply.
• The lady took him by the hand and went into the
  store, and asked the clerk to get a half a dozen
  pairs of socks for the boy. She then asked if he
  could give her a basin of water and a towel and
  he quickly brought them to her.
• She took the little fellow to the back part of
  the store and, removing her gloves, knelt down,
  washed his little feet and dried them with a
  towel.
• By this time the clerk had returned with the
  socks. Placing a pair upon the boys feet, she
  purchased him a pair of shoes, and put some extra
  pairs of socks in a bag.
• She patted him on the head and said,No doubt, my
  little fellow, you will feel more comfortable
  now.
• As she turned to go, the astonished boy caught
  her by the hand, and looking up in her face, with
  tears in his eyes, and saidAre you Gods wife?

17
Questions

• What was the boy asking God for?
• What did the lady ask the clerk to do?
• What did the boy ask the lady if she were Gods
  wife?
• Answer???5?,?10???

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