ROSAS CONSULTANCY

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ROSAS CONSULTANCY MANAGEMENT

• gt10 YEARS IN ASSISTING EU-CIS RELATIONS

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CONTENT OF PRESENTATION

• INTRODUCTION JAN LOONEN EN ROSAS C M
• MANAGEMENT APPROACH AND SOME TRENDS IN BUSINESS
• SHORT HISTORY ABOUT RELATIONS CIS AND THE
  NETHERLANDS
• SUCCES OF JOINT VENTURE NICOTECH RUSSIA
• 2 EXAMPLES OF TELEWORKING SUCCES
• ? NICOROSS FOOTBALL MANAGER
• ? DAILY SPORTS

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INTRODUCTION JAN LOONEN

• JURIDICAL EDUCATION
• BEEN WORKING FOR LOCAL AND PROVINCIAL GOVERNMENTS
• WORKING AS A DIRECTOR OF DRAMA THEATER
• MORE THAN 10 YEARS ALDERMAN AND VICE-BURGOMASTER
  OF THE CITY OF GOIRLE
• MEMBER OF THE NATIONAL BOARD OF THE DUTCH LABOR
  PARTY
• PRESIDENT OF THE LABOR PARTY IN THE PROVINCE OF
  NOORD-BRABANT
• PRESIDENT OF THE LOCAL FOOTBALL CLUB (850
  MEMBERS)
• NETWORKER IN THE FIELDS OF CULTURE AND SPORTS,
  POLITICS AND BUSINESS

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INTRODUCTION ROSAS

• COMPLETED MISSIONS ABOUT MANAGEMENT IN
• ? OPERAHOUSES OF CHELYABINSK (OERAL) AND
  RIGA (LATVIA),
• ? THE THEATRE OF KURGAN (OERAL),
• ? THE CULTURAL DEPARTMENTS OF GORLOVKA (DONBAS)
• ? SOUTH-SULUWESI (INDONESIA) FOR THE LOCAL
  GOVERNMENT OF GOWA
• CONSULTANCY FOR DUTCH COMPANIES
• INTERIM-MANAGEMENT
• DEVELOPING OF SOFTWARE
• ORGANIZING MANAGEMENTS COURSES
• TEACHING TEACHERS (DIGITAL DRIVER LICENCE)
• TRADE (IMPORT AND EXPORT)

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MANAGEMENT APPROACH

• APPROACH OF ROSAS IS FROM GENERAL MANAGEMENT
  IDEAS
• ? COMMUNICATION MANAGEMENT
• ? TIME MANAGEMENT
• ? FINANCIAL MANAGEMENT
• ? PROCES MANAGEMENT

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TRENDS IN BUSINESS

• GLOBALISATION
• NEW TECHNOLOGY
• SERVICE ORIENTATION
• NEW RELATIONS BETWEEN ORGANISATION AND EMPLOYEES
• EMPLOYABILITY
• ORGANISATIONAL CHANGE

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GLOBALISATION

• INTERNATIONALISATION
• WHOLE WORLD AS PLAYFIELD
• INCREASING COMPETITION
• INCREASING PRESSURE TO PERFORM AS ORGANISATION
• CERTIFICATION (ISO)

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NEW TECHNOLOGY

• MORE AND SMALLER COMPUTERS
• 80 OF WORK WITH COMPUTERS
• ROBOTISATION
• USING COMPUTERS FOR COMMUNICATION
• INTERNET, INTRANET, EMAIL
• DATABANKING NEW INFORMATION FEEDBACK SYSTEMS,
  KNOWLEDGE MANAGEMENT
• NEW FORMS OF COLLABORATION USING COMPUTERS

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NEW RELATIONS BETWEEN ORGANISATIONS AND EMPLOYEES

• NEW KINDS OF LOYALTY EXPECTED
• LESS LIFE TIME EMPLOYMENT
• MORE TEMPORARY CONTRACTS
• KNOWLEDGE WORKERS
• KEY-PROCESSES AND ACTIVITIES
• OUTSOURCING ALL OTHER ACTIVITIES
• KEY-COMPETENCES AS FOCUS OF STRATEGIES

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SERVICE ORIENTATION

• NEW WAYS TO APPROACH CUSTOMERS
• CUSTOMER-ORIENTATION WITH ALL EMPLOYEES
• LESS PEOPLE IN PRODUCTION, MORE IN SERVICES
• 76 OF WORKFORCE IN SERVICES (4 IN AGRICULTURE
  20 IN PRODUCTION)
• ROUTINE JOBS TO THIRD WORLD
• HIGH TECH AND CREATIVE JOBS IN EUROPE

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SHORT HISTORY ABOUT RELATIONS CIS THE
NETHERLANDS

• MOTION ABOUT PEACE AND EDUCATION
• TWIN CITIES GOIRLE KRASNOGORSK
• 2 MAIN GOALS
  ? CONNECTING
  PEOPLE
• ? STIMULATING BUSINESS CONTACTS
• JOINT VENTURES
• ? BESTROM AND BECEMA
• ? SOVCON
• ? NICOTECH
• ? SATELITE IMEX

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SHORT HISTORY (2)

• EXCHANGE PROGRAMS
• ? PRIVATE CONTACTS
• ? EXCHANGE PROGRAMS BETWEEN INSTITUTIONS
• ? EXCHANGE BETWEEN LOCAL GOVERNMENTS
• ? EXCHANGE ON THE FIELDS OF SPORT, CULTURE
• AND EDUCATION

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JV NICOTECH

• CITY OF GOIRLE CONNECTED L T INFORMATICA
  (software house) WITH
• NICOTECH (Krasnogorsk)
• VERY SUCCESFULL JV
• NICOTECH HAS A STAFF OF 15 PEOPLE,
• A TURNOVER OF 400.000 EURO WITH 24 CLIENTS

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JV NICOTECH (2)

• AT FIRST TELEWORKING USING FAXES, TELEPHONE,
  E-MAIL, ICQ
• SINCE 1996 DIRECT INTERNET CONNECTIONS WITH THE
  CUSTOMERS
• ADVANTAGES ARE OBVIOUS
• COMMUNICATION OFFICER IN NL STILL NEEDED FOR
  EVERYDAY ISSUES

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• NICOROSS FOOTBAL MANAGER AS CONCRETE EXAMPLE OF
  TELEWORKING
• IDEAS AND FUNCTIONALITIES DEVELOPED BY ROSAS
• SOFTWARE WRITTEN BY NICOTECH
• COMMUNICATION MEDIA FTP, ICQ, EMAIL, TELEPHONE
• PERSONAL CONTACT NEEDED ON CRUCIAL MOMENTS

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DAILY SPORTS

• DS is a premier on-line international sports
  publishing house that has developed into the
  state-of-the art for sports journalism and
  up-to-the-minute live news casting.
• The electronic football site The Daily Soccer
• draws more than 2 million unique visitors per
  month
• Visitors all over the world in 140 countries

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DAILY SPORTS

• Started 6 years ago
• Development from a simple website with news about
  soccer/football in to a highly sophisticated
  database driven website with all kinds of
  services
• Nicotech Moscow developed software for The Game
  and the News Console
• Due to the turbulent development of the company
  and its site, there was a lot of improvisation
  special by Nicotech

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COMMUNICATION STRUCTURE
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COORDINATION DEVELOPPING SOFTWARE

• NICOTECH DEVELOPPED SOFTWARE FOR
• ? THE GAME (WEBDRIVEN DATABASE)
• ? THE NEWS CONSOLE FOR CORRESPONDENTS AND
  JOURNALISTS

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COORDINATION DEVELOPING SOFTWARE

• ELEMENTS OF COORDINATION
• ? GENERAL DESCRIPTION OF THE FUNCTIONALITIES OF
  THE APPLICATION
• ? TECHNICAL DESCRIPTION OF THE APPLICATION
• ? TIME AND FINANCIAL MANAGEMENT
• ? TESTING THE SOFTWARE (OFF LINE AND ON LINE)
• ? LAUNCHING OF THE APPLICATION

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COMMUNICATION

• WHO IS DOING WHAT
• MAKE A LIST OF DIFFERENT TASKS
• WHAT KIND OF INFORMATION SHOULD BE EXCHANGED
• WHAT KIND OF TECHNICAL ELEMENTS
• (WHAT LANGUAGE, ICQ/MSN, FAX, INTERNET/EMAIL,
  PEER TO PEER/SHAREPOINT OR PC ANYWHERE)
• HOW IS THE COMMUNICATION ORGANISED
• HOW YOU STIMULATE THE INTERESTS OF THE WORKER FOR
  HIS JOB
• HOW DO YOU SUPPORT WORKERS WITH PROBLEMS

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SOME CONCLUSIONS

• BEWARE OF PITFALLS
• ? LANGUAGE DIFFERENCES
• ? CULTURAL DIFFERENCES
• ? AGREEMENT ON PAYMENTS
• ? ALPHA BETA
• GOOD PREPARATION (SPECIFICATIONS)
• CONSTANT COMMUNICATION
• OPEN MIND AND ABOVE ALL MUTUAL TRUST

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THANK YOU FOR YOUR ATTENTION
Jan Loonen
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THE NETHERLANDSPAYS BASA KINGDOM IN MODERN ERA

• NAME OF OUR COUNTRY IS NOT HOLLAND
• WE HAVE 12 PROVINCES, A.T.
• NORTH AND SOUTH-HOLLAND
• CAPITAL CITY AMSTERDAM
• SECOND CITY ROTTERDAM (BIGGEST HARBOR IN THE
  WORLD)

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KINGDOM OF THE NETHERLANDS

• THE NETHERLANDS MEANSLOW LANDS
• WE NEED DIKES TO PROTECT
• 1953 FLOODED PROVINCE ZEELAND
• DELTA WORKS WORLD MIRACLE
• DUTCH RESCUE FAMOUS
• RESCUDED KURSK FROM THE BOTTOM OF THE SEA

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KINGDOM OF THE NETHERLANDS

• THE NETHERLANDS IS A KINGDOM
• QUEEN BEATRIX NO POLITICAL POWER
• DEMOCRATY SINCE 1848
• WE FOLLOW THE TRIAS POLITICA
• SEPERATED POWERS gt
• LAW
• EXECUTIVE
• JUDGE

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KINGDOM OF THE NETHERLANDS

• HIGHEST POWER IS THE PARLIAMENT ELECTED REGULAR
  EVERY 4 YEARS IN FREE AND NOT CORRUPTED
  ELECTIONS
• THE PARLIAMENT HAS THE POWER OF MAKING LAWS,
  CONTROLING THE GOUVERNMENT AND TO FIRE IT
• THE GOUVERNMENT IS THE EXECUTIVE POWER TO EXECUTE
  LAWS AND TO PREPARE PROPOSALS ABOUT POLICY AND
  LAW TO THE PARLIAMENT

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KINGDOM OF THE NETHERLANDS

• HIGHEST LAW gt CONSTITUTION (1848)
• JUDGES (power nr 3) ARE CONTROLING AND JUDGING ON
  REQUEST BUT HAVE TO TAKE THEIR DECISIONS WITHIN
  THE FRAMEWORK OF THE CONSTITUTION AND LAWS

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POLITICAL SYSTEM

• DEMOCRATIC PARTIES
• 3 MAIN STREAMS
• LEFT WING (SOCIALIST AND LEFT LIBERALS
• CENTRE (CHRISTIAN PARTIES)
• RIGHT WING (LIBERALS AND OTHER RIGHT WING PARTIES
• RACIST AND FACIST PARTIES NOT ALLOWED

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POLITICAL SYSTEM

• POLITICAL PARTIES STRUGGLE FOR VOTES
• IN THE NETHERLANDS WE HAVE MOSTLY A COALITION
  GOVERNMENT IN POWER
• THE GOVERNMENT IS CONTROLLED BY THE PARLIAMENT
• COUNCIL OF STATE IS ADVIZING ABOUT DRAFTS OF LAW

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POLITICAL SYSTEM

• 3 LEVELS OF GOVERNMENT
• STATE
• PROVINCE
• MUNICIPALITY

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STUCTURE OF COURT

• HIGH COUNCEL
• HIGHER COURT
• COURT
• LOWER COURT
• APPEAL

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EDUCATION

• KINDERGARTEN
• BASIC SCHOOL / ELEMENTARY EDUCATION (8 YEARS)
• SECUNDARY EDUCATION (BETWEEN 4 AND 6 YEARS)
• HIGHER EDUCATION
• UNIVERSITY

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EDUCATION

• THE NETHERLANDS HAS 14 UNIVERSITIES OF ALL KIND
• SPECIAL INSTITUTES OF ALL KIND
• IN ALL MAIN CITIES A GYMNASIUM
• IN EVERY CITY A SCHOOL FOR SPECIAL EDUCATION
• SEVERAL SPECIAL COMBINED EDUCATION FOR AND WITH
  COMMERCIAL COMPANIES

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EDUCATION

• KNOWLEDGE NET (ICT) FOR ALL SCHOOLS OF SECUNDARY
  EDUCATION
• EVERY PUPIL AND STUDENT HAS TO WORK WITH COMPUTER
  AND INTERNET

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CULTURAL LIFE

• THE NETHERLANDS A SMALL COUNTRY
• INFLUANCE FROM FORMER COLONIES LIKE INDONESIA AND
  SURINAME
• MULTI-RACIAL SOCIETY
• AMSTERDAM IN A FEW YEARS 50 NOT FROM ORIGIN
  DUTCH
• PEOPLE FROM POOR COUNTRIES LOOKING FOR WELFARE

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CULTURAL LIFE

• STILL THE NETHERLANDS A LIBERAL COUNTRY WHERE ART
  AND FREE OPINION IS WEL CARED
• SOFT DRUGS ALLOWED IN COFFEE SHOPS
• NO HARD DRUGS ALLOWED

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ECONOMICAL LIFE

• THE NETHERLANDS ARE VERY WEALTHY
• SAVING FOR PENSIONS ARE MORE THAN THE GPD (GROSS
  DOMESTIC PRODUCT)

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SOCIAL SECURITY SYSTEM

• ONE OF THE BEST IN THE WORLD
• NO BODY IS UNDER THE POVERTY BORDER
• WHO CAN NOT WORK THERE IS SOCIAL SECURITY
• WHO DOES NOT WANT TO WORK HAS TO ASK HIS DADDY
  FOR FOOD

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INTERNATIANOL

• HELP FOR POOR COUNTRIES
• 0,7 PERCENT OF GPD
• 1 BILLION EURO
• SPECIAL PROGRAMS
• NUFFIC
• NMCP