Project TELESOL. Introduction

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Project TELESOL. Introduction
Prof. Jean BONNIN, president of EDNES TELESOL
coordinator
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Project TELESOL (IST-1999-29038)
Telework solutions for promotion of EU
cooperation in business and research with the
Commonwealth of Independent States
01 March 2002 28 February 2005
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Goals of the project

• create awareness of the telework advantages in
  the business and research communities in the CIS
  countries
• study and promote the experience and best
  practices of telework in the EU countries
• identify local telework problems
• develop new EU-CIS contacts in the telework area
• develop new business telework systems

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Project coordinators
UNIDO United Nations IndustrialVienna,
Austria Development Organization
EDNES Earth Data Network for
Education andStrasbourg, France Scientific
Exchange
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Structure of review presentation

• Sergey SMAGIN. Project TELESOL overview
• Hans PRUIM. Synergy of UNIDO SME projects and
  TELESOL
• Alua DAUTOVA. TELESOL in Central Asian region
• Jan LOONEN. TELESOL success stories of EU-CIS
  telework
• Levon GRIGORYAN. TELESOL in Armenia
• Hans PRUIM. Final remarks and future plans

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THANK YOU Prof. J.Bonnin, president of
EDNES 33 390-240032
bonnin_at_selene.u-strasbg.fr
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Overview of project TELESOL
Drs. Sergey SMAGIN (EDNES), project manager
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Project TELESOL Telework solutions for
promotion of EU cooperation in business and
research with the Commonwealth of Independent
States (Accompanying measures)
Bringing the best IST and EU telework solutions
to the CIS countries
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Three major lines of the project

• which IST projects, which EU teleworking tools
  or methodologies can be the best for the use in
  the CIS countries?
• which operational EU-CIS business teleworking
  systems can be the best to show them as positive
  or negative experience of teleworking?
• what are the local telework problems and how the
  particular CIS country is ready for the telework?

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TELESOL aspects of the telework

• state of communications, technical development,
  necessary hardware/software
• legal, financial, fiscal
• cultural diversity in cross-country telework
• management of the synchronous work, quality
  control, certification, telework personnel
  development
• building the trust between teleworking entities
• distributed office as a telework within one
  company
• tele-medicine
• tele-education

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TELESOL expected practical results

• operational business teleworking systems
• web-sites and Telework Competence Centers in the
  CIS countries
• conference and workshops
• training of interested audience
• What this will give us
• better understanding of the local telework
  problems
• telework competence centers as the focal points
  for addressing telework issues
• new contacts and new telework projects

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p
Project coordinators UNIDO, EDNES (France)
Project participants - members of business and
research communities in the participating
countries, with a positive experience in the
telework EU companies from France, the
Netherlands, Denmark, UK, Austria, Germany CIS
company Arminco (Armenia), Baku
Scientific/Training Center (Azerbaijan), Business
Communication Center (Georgia), company In-Tel
(Kazakhstan), World Health Organization
Information Center (Kyrgyzstan), Center of
Geophysical Data Studies (Russia), company
Nicotech International (Russia), National
Technical University -KPI (Ukraine), Institute of
Cybernetics of National Academy (Uzbekistan)
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Denmark
France
the Netherlands
Austria
Germany
United Kingdom
Armenia
Kazakhstan
Ukraine
Russia
Kyrgyzstan
Azerbaijan
Georgia
Uzbekistan
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Project workpackages
WP 1 Project management D2 WP 2 Telework
Competence Centres and telework information
dissemination D1, D5, D7, D8, D11 WP 3
Pilot telework systems D10 WP 4 Conference,
workshops and teleworkshops
D4, D6, D8, D12, D13 WP
5 Training in new methods of work D3 WP 6
Project evaluation
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Project management structure
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Project deliverables
D1 TELESOL brochure D2 Detailed project
workplan, including the list of partner
organisations D3 Evaluation report on the
TELESOL kick-off workshop in Bishkek, Kyrgyzstan,
in June 2002
D4 TELESOL Newsletter Vol.1 D5 Evaluation
report on workshop in Yerevan, Armenia, in
November 2002 D6 Training telework materials in
Russian prototype of telework aptitude test for
teleworkers, self-employed and tele-employers
D7, D11 TELESOL
Newsletter Vol.2, Vol.3 D8 Evaluation report on
regional workshop in Kiev, Ukraine, May 2003 D9
Evaluation report on local Telework Competence
Centres, pilot business telework systems and
TELESOL Web-sites in the participating CIS
countries D10 Evaluation report on developed
operational business teleworking
projects D12 Evaluation report on workshop in
Baku, Azerbaijan, December 2003 D13 Evaluation
report on the Central Asian telework conference,
September 2004
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Project brochure
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Newsletter issue Vol.1

• Official information
• TELESOL general outline, consortium, schedule of
  events
• Kick-off workshop in Bishkek, June 2002,
  management meeting in Montpellier, promotion of
  TELESOL on WWDU2002 conference
• Coordinators and subcontractors
• UNIDO Information networking and SMEs -
  integration with telework activities
• E-readiness for Information Society and for
  telework in Armenia
• Baku Scientific and Training Centre 15 years in
  the field of IT
• IST projects, FLEXWORK/TELESOL collaboration,
  TELESOL training course and telework tools
• Project TELEBALT and its events in 2002
• Network printing solutions developed in EU
• Materials of project FLEXWORK and TELESOL
  training course,
• JC consultants aptitude test for teleworkers
• Business teleworking systems Dailysport
  operational telework system
• TELESOL future events Program of
  Yerevan workshop
• TELESOL on the web Description of the main
  TELESOL Web-site

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TELESOL on the Web
Structure of TELESOL Web-sites
Internet (FO 1 Gbps)
Main web-site
Mirrors of local web-sites
Focal point
Central Asian web-sites
Focal point
CIS countries
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www.ednes.org/telesol
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Offshore software development

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Dailysport

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Producing musical CDs

Belair Music headquarters,Denmark
Distribution Web-site development, Moscow
Sales via Web-site, UK
Recording orchestra, Moscow
Manufacturing, Czech Republic
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TELESOL events

• kick-off workshop. Bishkek, Kyrgyzstan, 07 June
  2002
• management meeting. Montpellier, France, 14
  August 2002
• workshop Technical aspects of the telework.
  Yerevan, Armenia, 19-20.11.2002
• local workshop. Kiev, Ukraine, April 2003
• local workshop. Baku, Azerbaijan, October 2003
• Central Asian telework conference. Almaty,
  Kazakhstan, September 2004

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Kick-off workshop, Bishkek, Kyrgyzstan
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Technical aspects of telework
Yerevan, Armenia 19 November,Tuesday
9.00-18.00 20 November, Wednesday
9.00-14.00 Opening presentations European
Commission, National Academy of Sciences of
Armenia Ministry of Communications and Transport,
Ministry of Foreign Affairs Contents of TELESOL
project Introduction to FP6 and presentations of
IST projects TEAMWORK, MEDIA-ISF, WISTCIS,
E3WORK, USABILITY, TELEBALT, FLEXWORK Operational
business teleworking systems Dailysport,
Offshore software development, Producing
musical CDs
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Technical aspects of the telework-2
Training course on the telework Telework in
environmental monitoring Telework infrastructure
in CIS countries Telework tools IT
developments in Armenia Aspects of e-Commerce in
the Context of e-Work current Armenian
experience. Projects e-Armenia and Armenian
Electronic Gateway. e-Work as a Solution for
International Cooperation In Scientific Exchange
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Training course on telework
www.flexwork.eu.com

• Blueprints
• Handbook and tools, including checklists
• Technology briefings
• Management briefings
• Technology studies
• SME case studies
• Implementation plan
• Regional case studies
• Technology matrix
• Cost benefit analysis tool

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Translated materials

• Blueprints
• Handbook and checklists
• Technology briefings
• Technology studies
• Implementation plan

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Agreement between FLEXWORK and TELESOL

• pdf files are placed on FLEXWORK web-site
• links to them are placed on TELESOL web-site
• digest initial pages, introduction and guides are
  placed on TELESOL site
• contingency clause

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TELESOL training course, part 2
JC consultants, France System of aptitude test
for teleworkers, employers of the teleworkers and
freelancers (in hard copy and web-based)
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TELESOL training course, part 2
JC consultants, France System of aptitude test
for teleworkers, employers of the teleworkers and
freelancers (in hard copy and web-based)
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THANK YOU Dr. S.Smagin, TELESOL project
manager 7 [phone],
sma_at_ednes.org
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Drs. Hans PRUIM Chief Business Partnerships and
Information Services Small and Medium Enterprises
Branch UNIDO
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UNIDO and TELEWORK
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Importance of SMEs

• Driving force of industrial development
• SMEs support up to 80 employment
• Employment gt income gt poverty alleviation
• Main target group for UNIDO
• Telework mainly with SMEs

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SMEs information needs

• Information on markets and appropriate
  technologies
• Information on business opportunities, incl.
  trading, investment and subcontracting, telework
  opportunities

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UNIDO information support

• Capacity building for national information
  networking
• To provide value added information services on
  markets, technologies and business opportunities
• To provide cost-effective Enterprise Internet
  Solutions, including TELEWORK

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UNIDO Approach

• Establish support structure through
  public-private sector cooperation
• Develop demand-driven value-added services
• Ensure sustainability through commercial services
• Link with national technical cooperation support
  programmes (multi, bilateral)
• Synergize with national, regional and global SME
  support initiatives and networks

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Implementation strategy

• Needs assessment and business plan
• Capacity building for one-stop-shop - OSS
• Extend to rural areas (tele/info centers)
• Support to global e-business infrastructure
• WISeKey system for e-transaction and e-trust

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Possible national services

• Information ( information brokering, business
  intelligence, technology sourcing/transfer)
• ICT Training (corporate training, SME support)
• Enterprise Internet Solutions (web consulting,
  e-commerce, Intranet/extranet, web/database
  hosting, telework facilitation)

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UNIDO support for TELESOL project and follow-up

• National OSS business plans to include telework
• E-readiness software for telework
• Global UNIDO exchange platform (www.
  unido.org/exchange) telework opportunities
• Subcontracting exchange network
  (www.unido.org/spx) - telework contracts
• Public Key Infrastructure (digital keys)

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THANK YOU Drs. Hans Pruim, UNIDO 43 (1)
26026-4755 hpruim_at_unido.org
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Alua DAUTOVA Katelco company Almaty, Kazakhstan
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INTRODUCTION INTO CENTRAL ASIA
Kazakhstan Population 14819700 Area
2724900 km2 Density 5,5 m/km2
Uzbekistan Population 23769000 Area
447400 km2 Density 53 m/km2
Kyrgyzstan Population 4887500 Area 19900
km2 Density 24 m/km2
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Prepositions of successful development of
TELESOL in Central Asia

• Geographical and demographical features
• Existing telecommunication infrastructure
• Experience in EC IST projects implementation
  (DENEMA, TeleInViVo) and readiness to work with
  European partners
• Business requirements in Telework (Official
  Capital, Business Center, Caspian region, Metals
  region)

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Telecommunication infrastructure

• Existing
  infrastructure
• Satellite telecommunications (8000 VSATs)
• IP telephony
• Digital TV broadcasting
• All communication channels 67500000 channels
• Fiber Optics 5000 km (including TAE-1750 km)
• Telephony 11,8 num / 100 inhabitants
• Internet 4 users / 100 inhabitatnts
• Mobile telephony 5,4 user / 100 men

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TELESOL local web-siteTelework Competition
Center (TCC)Information dissemination
TELESOL IN PROGRESS
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TELESOL Kyrgyz focal organizationWorld Health
Organization (WHO) Information Centre on Health
(ICH) for Central Asian Republics
Bishkek, Kyrgyzstan 720021, Toktogula 62, Tel.
(996 312) 29 87 91 (996 312) 29 35 08 Fax
(996 312) 68 08 30 E-mail whocar_at_elcat.kg
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(No Transcript)
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Components of Kyrgyz TELESOL Web-site

• General Information on Kyrgyzstan
• (geography, population, state structure, state
  symbols etc.)
• ICT in Kyrgyzstan
• TELESOL Kick-off Meeting in Kyrgyzstan
• Presentation of EU FP5 and FP6 Teleworking tools,
  useful for Health Information and Telemedicine
• CAR Teleworking projects of WHO ICH -
  CARINFONET Project
• - WHO-Soros Project on Strengthening of Public
  Health Network in Kyrgyzstan - WHO
  EUPHIN-EAST Project in Kazakhstan
• - Printing of National Health Reports.
• Telesol key people in Kyrgyzstan
• Contact information

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THANK YOU Alua Dautova, Katelco 7 (3272)
58-12-95 alua_at_katelco.net
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Overview of project TELESOL
Jan LOONEN Director of company Rosas
Consultancy Management Goirle, the Netherlands
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Rosas Consultancy Management

1. Completed missions in operahouses of Chelyabinsk
   and Riga, the theatre of Kurgan, the cultural
   department of the city Gorlovka in Ukraina and in
   South-Suluwesi (Indonesia) for the local
   government of Gowa as a consultant for NMCP
2. Consultancy for Dutch companies
3. Interim-management
4. Developing of software
5. Organizing managements courses
6. Teaching teachers (digital driver licence)
7. Trade (import and export)

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Rosas Consultancy Management

• Jan Loonen
• More than 10 years alderman and vice-burgomaster
  of the city of Goirle
• Member of the national board of the Dutch labor
  party
• President of the labor party in the province of
  Noord-brabant
• President of the local football club (850
  members)
• Relations in the fields of business, politics,
  sports, culture and education

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• CITY OF GOIRLE CONNECTED L T INFORMATICA
  (software house) with NICOTECH (Krasnogorsk)
• VERY SUCCESFULL JV NICOTECH
• NICOTECH has a staff of 15 people,
• And a turnover of 400.000 EURO ith 24 clients

• At first teleworking using faxes, telephone,
  e-mail, icq
• Since 1996 direct internet connections with the
  customers
• advantages are obvious
• Communication officer in nl still needed for
  everyday issues

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• NICOROSS footbal manager as concrete example of
  teleworking
• Ideas and functionalities developed by ROSAS
• Software written by NICOTECH
• Communication media ftp, icq, email, telephone
• Personal contact needed on crucial moments

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• DS is a premier on-line international sports
  publishing house that has developed into the
  state-of-the art for sports journalism and
  up-to-the-minute live news casting.

• Development from a simple website with news about
  soccer/football in to a highly sophisticated
  database driven website with all kinds of
  services
• Nicotech Moscow developed software applications
  the game and the news console
• Due to the turbulent development of the company
  and its site, there was a lot of improvisation
  special by Nicotech

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ORGANIGRAM DAILY SPORTS
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COMMUNICATION STRUCTURE
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THANK YOU Jan LOONEN, Director Rosas CM 31
(13) 530-0010 jloonen_at_rosas.etrade.nl
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Overview of project TELESOL

Levon GRIGORYAN Arminco company Yerevan,
Armenia
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• ARMINCO GLOBAL TELECOMMUNICATIONS
• 1992-2002
• First and leading national Internet provider
• Company integrated within global
  telecommunication networks such as Iridium
  Satellite and worldwide Internet roaming
• Optical fiber backbone constructer in Armenia
• Microsoft authorized training center in Caucasus
• IST initiatives implementation in Armenia

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Armenia e-readiness for Information Society

• THE LEVEL OF E-READINESS TO THE DIGITALLY DRIVEN
  WORLD COMMUNITY
• /in accordance with the methodology of the Center
  for International Development at Harvard
  University/
• Stage 1 being the least advanced
  General cases
• Stage 4, the most advanced
  Some cases

Network Access 1 2 3 4
Information Infrastructure
Internet Availability
Internet Affordability
Network Speed and Quality
Hardware and Software
Service and Support
Networked Economy 1 2 3 4
ICT Employment Opportunities
B2C Electronic Commerce
B2B Electronic Commerce
E-Government
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Armenia e-readiness for Information Society

• THE LEVEL OF E-READINESS TO THE DIGITALLY DRIVEN
  WORLD COMMUNITY
• /in accordance with the methodology of the Center
  for International Development at Harvard
  University/
• Stage 1 being the least advanced
  General cases
• Stage 4, the most advanced
  Some cases

Networked Learning 1 2 3 4
Schools Access to ISTs
Enhancing Education with ISTs
Developing the IST Workforce
Networked Society 1 2 3 4
People and Organizations Online
Locally Relevant Content
ISTs in Everyday Life
ISTs in the Workplace
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WORKSHOP IN YEREVAN 19-20 November, 2002

• TECHNICAL ASPECTS OF TELEWORK
• Organized by Arminco Global
  Telecommunications
• In cooperation with National Academy of
  Sciences of Armenia
• WHO SHOULD ATTEND
• Policy makers and responsible officials
• Internet providers, Technology suppliers, Telecom
  operators
• E-commerce and E-learning organizations
• Research institutes
• Businessmen and Entrepreneurs
• Association of disabled

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WORKSHOP IN YEREVAN 19-20, November, 2002

• Structure of the Workshop Technical Aspects of
  Telework
• Main topic Business Teleworking Systems
• EUROPEAN VIEW
• Presentation and discussion of European telework
  experience
• CIS VIEWS
• New technical and organizational methods of work
  in Armenia and other CIS countries
• Problems and ways of co-operation with EUs
  institutions

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BUSINESS TELEWORK IN ARMINCO

• Domain names registration and am. zone
  administration
• Using special Website clients check, reserve
  and after approval buy the required Domain name
  in am. zone
• Online monitoring and opening of new accounts for
  internet roaming users As a GricAlliance member,
  in tight Tele-interaction with Gric we provide
  Internet connection and service travelers both in
  Armenia and overseas
• Online monitoring and opening of new accounts for
  IRIDIUM satellite telephony subscribers
  Integration into Dutch GloCalls
  Distributor-Client GloBillOnline System

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BUSINESS TELEWORK IN ARMINCO
ONE YEAR OF
TELEWORKING
Iridium       1.Subscription
Information    1.1.Detailed Subscription Info 1
SIM-card (ICC-ID)    1.2.Basic data all
subscriptions    1.3.Price Information    2.Chan
ge Subscription data    3.Activate / Suspend /
Unsuspend    4.Credit Watch / Add minutes to
credit    5.Call specifications Invoices
logout
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THANK YOU Levon GRIGORYAN, Arminco Global
Telecommunications 374 (1) 526-326
leongrig_at_arminco.com
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Future plans short term

• workshop Technical aspects of the telework
  Yerevan, Armenia, 19 20 November 2002
• finish the printing of Newsletter vol.1,
  December 2002
• complete the translation of FLEXWORK materials
  for the training course, December 2002
• further development of the main TELESOL Web-site,
  December 2002 March 2003

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Further future plans (2003)

• development of local TELESOL Web-sites in the CIS
  countries
• two workshops Kiev, Ukraine, and Baku,
  Azerbaijan with participation of IST projects
• newsletter Vol.2
• pilot implementation of aptitude test in the
  training course
• new business teleworking systems