Strategic Plan Action Plan

1
Strategic Plan
Action Plan
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??????????????????????? PMQA / TQA ?.?. 2548

?????? ?????????? Center of Excellence Thailand
Productivity Institute
2
Strategic Plan
Action Plan
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Strategic Plan
Action Plan
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Strategic Plan
Action Plan
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Strategic Plan
Action Plan
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Strategic Plan
Action Plan
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Strategic Plan
Action Plan
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Strategic Plan
Action Plan
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- Pest Analysis Impact Analysis
- Self Assessment - TQA Roadmap
- Strategy Map - Performance Projection -
Roadmap
- SWOT Analysis - Vision/Mission - Corporate
Objectives - Balanced Scorecard
- Gap Analysis
9
Strategic Plan
Action Plan
1 ?????????
2 ??????
3 ?????????
4 ?????
1.1 ?????????????? 1.2
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2.1 ????????????????????? ??????????
2.2 ???????????????????????
2.3 ???????????????????
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3.1 ??????????? 3.2
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4.1 ????????????????????? 4.2
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10
Strategic Plan
Action Plan
1 ?????????
1.1 ??????????????
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1.2 ???????????????
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1.3 ?????????????????
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11
Strategic Plan
Action Plan
2 ??????
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2.2 ???????????????????????
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12
Strategic Plan
Action Plan
3 ?????????
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3.2 ??????????????????????
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3.3 ????????????????????
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13
Strategic Plan
Action Plan
4 ?????
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14
Strategic Plan
Action Plan
1 ???????????????????????
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16
Past Performance
Strategic Plan
Action Plan
Purpose
Organization Objective
KPIs
3
4
1
2
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Strategic Goals
17
Strategic Plan
Action Plan
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18
Strategic Plan
Action Plan
PEST Analysis
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19
Strategic Plan
Action Plan
????? 1 ???????????????
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2
3
4
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20
Strategic Plan
Action Plan
TQA Criteria
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address )
Category
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21
Strategic Plan
Action Plan
1
2
3
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22
Strategic Plan
Action Plan
Cause Effect Diagram 1
23
Strategic Plan
Action Plan
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5. ??????
1. ??????
2. ??????
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3. ??????
6. ??????
4. ??????
24
Strategic Plan
Action Plan
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5. ??????
1. ??????
2. ??????
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3. ??????
6. ??????
4. ??????
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25
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1
2
3
4
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Goals (4 years)
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4 ??????
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1 ????? ?????????????????????????? 19 items
2 ??????????????? bsc ??????????????? 4
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26
Strategic Plan
Action Plan
Balanced Scorecard BSC
27
Strategic Plan
Action Plan
Financial Measures
Non-Financial Measures
Lead Indicators
Lag Indicators
28
Strategic Plan
Action Plan
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29
Strategic Plan
Action Plan
Strategy Maps
30
Long-Term Stakeholder Value
Financial
7. 3 - 7. 6 ????????????????
Customer
7.1-7.2 ?????????????????????????? / ?????????????
Internal Process
6.??????????????????
3.????????????????????????
Learning/Growth
5.????????????????????????
1.???????????
2.????????????????????
4. ?????? ??????????????? ????????????????
31
KaplanNorton
Long-Term Shareholder Value
Financial
Productivity
Revenue Growth
Customer
Product/Service Attributes
Relationship
Image
Internal Process
Manage Operations
Manage Customers
Manage Innovation
Manage Regulatory/Social
Learning/Growth
Human Capital
Information Capital
Organization Capital
32
BSC TQA Criteria 2004
Financial
7.3 ??????????? ??????????????
7.4 ??????????? ?????????????
7.5 ??????????? ?????????? ?????????
7.6 ??????????? ??????????????
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Results
Customer
7.1 ??????????? ??????????? ??????
7.2 ??????????? ???????????? ??????
Internal Process
System
6.1 ????????? ???????????
3.2 ???????????? ?????????
4.2 ??????????? ???????????
6.2 ????????? ????????
Learning/Growth
Driver
5.2 ?????????????? ????????
5.3 ???????????? ???????????
5.1 ???????
1.1 ???????????
2.1 ???????? ???????
4.1 ????????? ?????????
2. 2 ???????????? ?????????
1.2 ????????????? ????????
3.1 ???????????????? ?????????????
33
?????????
Vision Mission Core Values
1
2
3
4
Goals (4 years)
C1
C2
C3
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Results
F1
F2
F3
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P1
P2
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System
L1
L2
L3
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Driver
34
Strategic Plan
Action Plan
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35
Vision / Mission / Core values
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Stakeholder (Customer)
7.1 ??????????? ??????????
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Results
Productivity (Financial)
7.2 ??????????? ??????
7.3 ??????????? ???????????
7.4 ??????????? ??????????????
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Internal Process
System
6.1 ????????? ???????????
3.2 ???????????? ?????????
4.2 ??????????? ???????????
6.2 ????????? ????????
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Learning / Growth
Driver
5.2 ?????????????? ????????
5.3 ???????????? ???????????
5.1 ???????
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1.1 ???????????
2.1 ???????? ???????
4.1 ????????? ?????????
2. 2 ???????????? ?????????
1.2 ????????????? ????????
3.1 ???????????????? ?????????????
36
Strategic Plan
Action Plan
BSC

Learning Perspective

Process Perspective
Strategy Our Approach To Accomplishing Our
Mission
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37
Strategic Plan
Action Plan
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Perspectives
Measures
Objectives
Initiatives
Section
Department
Team / Individual
38
Action Plan
O owner
????? OS Matrix
S supporter
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1
2
3
4
5
6
7
8
9
10
O
S
O
O
O
O
S
O
C1
S
O
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C2
C3
C4
39
Action Plan
O owner
????? OS Matrix
S supporter
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1
2
3
4
5
6
7
8
9
10
O
S
O
O
O
O
S
O
1
S
O
2
O
3
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???? S ???????????????
4
5
6
7
40
Action Plan
????? Objective Deployment
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1
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2
1
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3
2
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4
3
1
5
4
2
6
5
3
7
6
4
7
5
6
7
41
Action Plan
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1
2
3
42
Action Plan
Objective Deployment
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43
Action Plan
????? ????????? Objective Matrix
X support
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1
2
3
4
5
6
7
8
9
10
x
1
2
x
x
3
x
4
x
5
x
6
x
7
44
Action Plan
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X support
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1
2
3
4
5
6
7
8
9
10
x
1
2
x
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??????? (???????????? Item / Area ???)
x
3
x
4
x
5
x
6
x
7
45
Action Plan
?????? ????????????
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1
2
3
4
5
6
7
8
9
10
x
1
2
x
???????????? ??????????? ??????????????????? ?????
?????? ??????/???????
x
3
x
4
x
5
x
6
x
7
46
Action Plan
?????? ????????????
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1
2
3
4
5
6
7
8
9
10
x
1
2
x
???????????? ????????? ??????/??????? ????????
???? ????????????? ???????
x
3
x
4
x
5
x
6
x
7
47
Action Plan
17 ITEMS PMQA Criteria 2004
?????????????????????????? ?????????
1
3
5
9
14
16
7
12
6.1 ????????? ???????????
1.1 ???????????
7.1 ??????????? ??????????
2.1 ???????? ???????
4.1 ????????? ?????????
3.1 ???????????????? ?????????????
5.1 ???????
7.3 ??????????? ???????????
2
4
17
6
8
10
13
15
7.4 ??????????? ??????????????
3.2 ???????????? ?????????
5.2 ?????????????? ????????
2. 2 ???????????? ?????????
1.2 ????????????? ????????
4.2 ??????????? ???????????
6.2 ????????? ????????
7.2 ??????????? ??????
11
5.3 ???????????? ???????????
48
Action Plan
13 ITEMS PMQA Criteria 2004
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1.1 ???????????
1
3.1 ???????????????? ?????????????
5.1 ???????
5
9
2
1.2 ????????????? ????????
3.2 ???????????? ?????????
5.2 ?????????????? ????????
6
10
3
2.1 ???????? ???????
4.1 ????????? ?????????
5.3 ???????????? ???????????
7
11
4
2. 2 ???????????? ?????????
6.1 ????????? ???????????
4.2 ??????????? ???????????
8
12
6.2 ????????? ????????
13
49
Action Plan
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50
Action Plan
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51
Action Plan
???????? Program - Project form
52
Action Plan
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53
8 Steps Action Plan Integration
6
1
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2
5
7
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3
4
8
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54
Action Plan
????? Strategy Matrix
x
4
D
A
x
3
x
2
x
x
1
?????? ?????? PEST
9
8
7
6
5
4
3
2
1
?????? ????? PMQA
???????????? ???????????
?????? / ???????
5
1
2
3
4
6
7
8
x
x
x
x
1
2
C
B
x
3
x
4
5
55
Strategic Plan
Action Plan
Center of Excellence ????????????????????????
?????????????????????????
WWW.FTPI.OR.TH WWW.TQA.OR.TH Tel.
0-2619-5500 Fax. [phone] supachai_at_ftpi.or.th