The Process of Communication

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Objective Evaluate the Process of
Communication Place a Skills textbook at your
seat.
Use communication skills that contribute to
positive relationships. ( Maryland Family and
Consumer Sciences Voluntary State Curriculum)
(FCSNS 13.3)
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Objective Evaluate the Process of Communication
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The Process of Communication

• Reference Text
• Skills for Living, pg 80-90

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A Process is

• A set of steps leading to a desired result

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• Communication is the process of conveying
  information in such a way that the message is
  received and understood.
• What is the desired result of this process?

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• "I know that you believe you understand what you
  think I said, but I'm not sure you realize that
  what you heard is not what I meant."
• Robert McCloskey

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The Basic Communication Process
Message
Listener
Speaker
Feedback
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People dont get along because they fear each
other.People fear each other because they dont
know each other.They dont know each other
because they have not properly communicated with
each other.Martin Luther King Jr.
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Skills Needed to Equip You for the Future include

• Good communication is a skill you will use
  throughout your life, as a family member, worker
  and citizen.

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Verbal Communication

• Includes listening and speaking

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Effective Listening

• A spoken message is worthless unless someone
  hears it and listens to it.
• It is good to tune certain sounds out, but you
  may do this too often, so
• Know what the barriers are!

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Barriers to Good Listening

• The habits of ignoring sounds
• Forgetting the message - Take the time and effort
  to remember.
• Misunderstanding the message

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Be Active not Passive

• An Active Listener makes sure he or she
  understood, by giving the speaker some feedback
  to check.

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Tips for Active Listening

• Ask questions to clarify the message.
• Pay attention.
• Be interested.
• Be patient.
• Keep the speaker in mind.
• Stay focused.
• Use Reflection. (If I understand you correctly,
  you are saying )
• Listen to the speakers tone of voice.

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The Basic Communication Process
Message
Listener
Speaker
Feedback
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Developing Speaking Skills

• Do you send clear messages when you speak to
  others?
• The way you speak affects the impressions people
  form of you.

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Tips to Develop Speaking Skills

• Keep the listener in mind.
• Keep messages short and simple.
• Be considerate of others feelings.
• Be open and honest.
• Respect the listener.
• Be positive.
• Check to see whether or not your message is being
  received accurately.
• Learn how to start a conversation.

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Message
Listener
Speaker
Feedback
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How to Start a Conversation

• Ask questions that require more than a yes / no
  answer.
• Make a sincere compliment.
• Mention something you have in common with the
  other person.
• Discuss a topic.

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"Action speaks louder than words but not nearly
as often."  
Nonverbal Communication
--  Mark Twain
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"What you do speaks so loudly that I cannot hear
what you say."
Nonverbal Communication
--  Ralph Waldo Emerson
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Nonverbal Communication

• -Communication that does not involve words
• The way a person looks, dresses, acts, and reacts
  are forms of nonverbal expression.

http//video.google.com/videoplay?docid-429922538
5234348290qcommunicationhlen
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Nonverbal Communication

• Your Appearance Sends a Message
• If you look clean, it shows you care about
  yourself and the way you look.
• Your clothes tell others where you plan to go in
  life and how you feel about yourself.

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Your Appearance Sends a Message
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Nonverbal Communication

• Your actions send a message
• Good manners send the message that you are
  considerate of others

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Nonverbal Communication

• Body Language includes
• Facial expressions
• Gestures
• Handshakes
• Nodding
• Eye contact
• Posture
• Even without words, the message can be strong
• Gestures do not have the same meaning in all
  cultures

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How Big is Your Bubble?
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Nonverbal Communication
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Objective Analyze the Process of Communication
and identify traits of family strength

• Warmup On a sheet of paper, copy the following
  questions
• 1- Describe an example of effective communication
  
• (message was clearly received).
• 2. Describe an example of ineffective
  communication.
• What was the reason for the communication
  breakdown?
• Choose one family strength trait you feel
• was strong in this episode and defend
• your position.
• 4. Choose one family strength trait you feel
• was weak in this episode and defend your
• position

Use communication skills that contribute to
positive relationships. ( Maryland Family and
Consumer Sciences Voluntary State Curriculum)
(FCSNS 13.3)
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Objective Analyze the Process of Communication
and identify traits of family strength

• DVD Communicating Between Cultures

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Objective Evaluate communication technologies
and be able to discuss appropriate communication
skills for using them
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During the next few seconds, make a list of all
of the communication technologies you can think
of..
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Current Events Application
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Technology and Communication Cellular Phones

• Voice transmissions are sent by radio waves to
  towers and switching centers that relay the
  messages to their destinations

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Technology and Communication - Pagers

• Most are one - way battery powered communication
  devices

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Technology and Communication - Blackberry

• Combines the features of a cell phone, pager, and
  Internet

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How well do you communicate with only one
dimension?
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How well do you communicate with only one
dimension?
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Techno-pains vs ergonomics

• 1980s Pac Man Wrist
• 1990s mouse shoulder
• Nintendinitis cramps, numbness, pain or strains
  in the hands or wrist from playing video games
• The latest techno-pain could be text message
  injury sore thumbs

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Give Your Thumbs a Break

• Limit your time texting. No more than a few
  minutes at a time
• Use standard keyboards and email for long
  messages or just make the phone call
• Select wireless devices whose keys dont require
  a lot of force to push
• Select a device that fits YOUR hand
• Use a neutral grip keep wrist straight
• Switch hands or use a pencil or a thicker stylus
• Stop at first sign of discomfort
• Soak and consider anti-inflammatory med for pain

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Communication tips for Cell Phone, Pagers and
Blackberries

• Know your plan know your budget!
• Dont let the noise of the device or of your
  voice interrupt others.
• Movies
• Ceremonies
• Restaurants
• Your conversation should not be loud enough for
  others to have to hear.
• Pay attention to what you should be doing.

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Technology and Communication Voice Mail or
Answering Machine

• Voice mail can be accessed away from home

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Speaker Tips for Voice Mail Messages

• Speak clearly and distinctly
• Give your name and phone number
• Be brief
• Minimize the need for person to call back.
• Give necessary details
• Let person know the best time to reach you

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Technology and Communication - Computers

• E-mail stands for electronic mail, which is a
  message delivered to your computer from another
  if you use an email program.
• World Wide Web is the part of the Internet that
  carries messages containing pictures, color,
  sound and documents called web sites. The
  Internet is not owned or controlled by any one
  organization, so any one can say anything, not
  necessarily the truth.

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E-Mail Etiquette

• Grammar, spelling and punctuation matter.
• Use a single subject line.
• Dont break the thread reply if the subject
  allows.
• Begin with an appropriate greeting.
• DO NOT YELL!!!

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E-Mail Etiquette

• _______Use emoticons only in personal email.
  
• A face to face conversation is best to avoid
  misunderstandings, so if the subject is tender,
  dont use email.
• There is no such thing as private email. You are
  responsible for what you say and when you say it.

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Objective

• Examine careers in communications

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Career Opportunities with a Communications Degree

• Negotiator
• Mediator
• School Counselor
• Reporter
• Customer Service Representative
• Human Resources Manager
• Talk Show Host

http//web.olivetcollege.edu/careerdev/communicati
on.htm
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Career Opportunities with a Communications Degree

• Campaign Director
• Health Educator
• Translator
• Public Defender
• Recreation Supervisor

• Lawyer
• Social Worker
• Mental Counselor
• Elected Official
• Religious Leader

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Can you prove you got it?

• With at least a small poster label and other
  available props, plan and perform the assigned
  skit from this list
• 3 Barriers to listening
• Passive listener vs active listener
• Reflection
• Speaker checking for understanding
• How to start a conversation
• Positive body language vs Negative body language
• Cell phone management
• Cell phone manners
• Leaving a voice mail message

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Current Events Application

• Read newspaper article, College Students are
  wired, but can they connect?.
• Using at least 6 vocabulary words, answer the
  following questions
• What is the main idea of the article?
• What part of the communication process needs more
  work to avoid the pitfalls mentioned in the
  article?
• Highlight or circle the vocabulary words.

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Vocabulary Words

• Body language
• Personal space
• Email
• World wide web
• Online
• Verbal communication
• Feedback
• Reflection

• Internet
• Technology
• Communication
• Nonverbal communication
• Active listener
• Passive listener
• Manners

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Communication Cross-word Word Bank

• Complete Calm Message Focus
• Concise Questions Relationships Assertive
• Sender Anger Physical Loop Solution Bagging
  Communication Globalizing Mixed Jobs Name
  calling Receiver Friendship Feedback
  Clear Habits Blaming Insult Conflicts Body
  Roadblocks