Communication and team building

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Communication and team building
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communication

• Definition
• A two way process which allows the interchange
  of information fro the purpose of determining
  future course of action

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Communicating with parents

• Speak clearly and listen to what they have to say
• Always respond in a professional way
• Be sensitive to their wishes or needs
• Confidentiality at all times
• If situation is confrontational remain calm
• Use appropriate vocal and body language
• Take time to share information with others and
  document informal and formal

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Communicating with team members and other
professionals

• Speak clearly to what they have to say
• Always respond in a professional way
• Be sensitive to their wishes or needs
• Confidentiality at all times
• If situation is confrontational remain calm
• Use appropriate vocal and body language
• Take time to share information with others and
  document informal and formal
• Remember do not gossip

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Interpersonal communication

• Interpersonal communication takes place when
  people interact. They talk, listen, observe and
  react with each other, exchanging many sorts of
  information in many different ways
• There are three main ways on communicating
• The voice
• The face
• The body

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Careful listening

• If you listen attentively to what is being said
  you will come to know people better and begin to
  see things from their point of view. This is
  especially important in your work as people needs
  others who are responsive and sensitive to them
• Listening to people is an excellent way of coming
  to understand them, of developing relationships
  with them and encouraging them to communicate
  with you
• When you listen carefully to someone they realise
  that you are talking them seriously and that you
  treat what they have to say with respect

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Careful listening

• Interpersonal communication is a two way process,
  there is someone who sends a message and someone
  who receives it. Listening is an essential part
  of communication and it is vital fro you to be
  able to listen carefully
• Careful listening means that you can cooperate
  better with colleagues because you understand the
  message that are important for your work

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What is a team?

• A team is a group of people with shared values
  and beliefs working towards the same goal

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Characteristics that are helpful in identifying
a good team

• A team has a high success rate e.g. more often
  than not it achieves what it sets out to do
• A team agrees clear, challenging objectives e.g.
  everyone in team contributes to, shares
  understanding of ands is committed to the
  objectives
• A team has a mix of people who contribute in
  different but complimentary ways

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Characteristics that are helpful in identifying
a good team

• A team operates in such a way that a balance is
  struck between concerns fro the task the what and
  concern for the process the how
• A team creates a supportive atmosphere where
  people are happy to go. Say what they think,
  develop on others ideas and commit to an agreed
  course of action even though there may be
  differences of opinions
• A team learning from experience, both from
  success and failures, by reviewing its process
  and constantly improving its own performance
• A team works hard and plays hard its members not
  only achieve challenging objectives but also
  enjoy themselves as they do so