Results Based Accountability is made up of two parts:

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Results Based Accountabilityis made up of two
parts
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THE LANGUAGE TRAPToo many terms. Too few
definitions. Too little discipline
Benchmark
Result
Outcome
Modifiers Measurable Core
Urgent Qualitative Priority
Programmatic Targeted
Performance Incremental Strategic
Systemic
Indicator
Goal
Objective
Measure
Target
Measurable urgent systemic indicators
Make up your own jargon.
Lewis Carroll Center for Language Disorders
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DEFINITIONS
RESULT
Children born healthy, Children ready for school,
Safe communities, Clean Environment, Prosperous
Economy
Children born healthy
Children ready for school
Safe communities
Clean Environment
Prosperous Economy
INDICATOR
Rate of low-birthweight babies, Percent ready at
K entry, crime rate, air quality index,
unemployment rate
Rate of low-birthweight babies
Percent ready at K entry
crime rate
air quality index
unemployment rate
PERFORMANCE MEASURE
1. How much did we do? 2. How well did
we do it? 3. Is anyone better off?
Customer Results
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Results Indicators Performance Measures in
Amharic, Cambodian, Laotian, Somali, Spanish,
Tigrigna, Vietnamese
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Community Outcomesfor Christchurch, NZ

• 1. A Safe City
• 2. A City of Inclusive and Diverse Communities
• 3. A City of People who Value and Protect the
  Natural Environment
• 4. A Well-Governed City
• 5. A Prosperous City
• 6. A Healthy City
• 7. A City for Recreation, Fun and Creativity
• 8. City of Lifelong Learning
• 9. An Attractive and Well-Designed City

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Georgia Policy Councilfor Children and
Families RESULTS

• ? Healthy Children
• ? Children Ready for School
• ? Children Succeeding in School
• ? Strong Families
• ? Self Sufficient Families

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UK Every Child Matters Children Act of
2004Outcomes for Children and Young People
Being Healthy enjoying good physical and mental
health and living a healthy lifestyle. Staying
Safe being protected from harm and neglect and
growing up able to look after themselves. Enjoying
and Achieving getting the most out of life and
developing broad skills for adulthood. Making a
Positive Contribution to the community and to
society and not engaging in anti-social or
offending behaviour. Economic Well-being
overcoming socio-economic disadvantages to
achieve their full potential in life.
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Coventry, UK
New Zealand
Georgia, US
Kruidenbuurt Tilburg, Netherlands
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The Matter of Baselines
OK?
Point to Point
Turning the Curve
History
Forecast
Baselines have two parts history and forecast
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Newcastle, UK
Nov 08 Jan 09
8.5
Source Connexions Tyne and Wear, UK
Revised 9 Nov 2007
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Christchurch, New ZealandNumber of Graffiti
SitesFY 2002 to FY 2009
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Rebound
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Program Performance Measures
How much did we do?
How welldid we do it?
Effect Effort
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Education
Quantity
Quality
How much did we do?
How well did we do it?
ofstudentsin school
highlyqualifiedteachers
Effect
Effort
Is anyone better off?
with high achievement scores
with high achievement scores
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Drug/Alcohol Treatment Program
How much did we do?
How well did we do it?
Number ofpersonstreated
Unitcost oftreatment
Is anyone better off?
Number of clientsoff of alcohol drugs - at
exit - 12 months after exit
Percent of clientsoff of alcohol drugs -
at exit - 12 months after exit
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Commerce Tourism
Quantity
Quality
How much did we do?
How well did we do it?
Number ofinformation packages sent
Unit cost perpackage
Effect
Effort
Is anyone better off?
Number oftourists
Tourismmarket share
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How Population Performance AccountabilityFIT
TOGETHER
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What you do for your customers (customer
outcomes)
RBA Connection ofPerformance to Population
is your contribution to community quality of
life.
Population
Performance
FPSI
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RBA in a Nutshell2 3 - 7
2 - kinds of accountability      Population
accountability      Performance accountability
plus language discipline      Results
Indicators      Performance measures
 3 - kinds of performance measures.     
How much did we do?      How well did we
do it?      Is anyone better off?
7 - questions from ends to means in less than
an hour.
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The Status of RBA
1. RBA used in over 40 US states.
2. RBA used in at least 10 countries
Australia, Canada, Chile, Ireland, Israel,
Moldavia, Netherlands, New Zealand,
Norway, US, UK
3. Est. 30,000 plus practitioners worldwide.
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If you do what you always did,you will get
what you always got.
Kenneth W. JenkinsPresident, Yonkers NY NAACP
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THANK YOU !
?????
KAMSA HAPNIDA !
Book - DVD Ordersamazon.comresultsleadership.org
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