Results and Performance Accountabilty, Decision-making and Budgeting

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RBA Results-Based Accountability
TM
The Fiscal Policy Studies Institutewww.raguide
.org www.resultsaccountability.com
Book - DVD Ordersamazon.comresultsleadership.org
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SIMPLE COMMON SENSE PLAIN LANGUAGE MINIMUM
PAPER USEFUL
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RBA in a Nutshell2 3 - 7
plus language discipline      Results
Indicators      Performance measures
2 - kinds of accountability      Population
accountability      Performance accountability
 3 - kinds of performance measures.     
How much did we do?      How well did we
do it?      Is anyone better off?
7 - questions from ends to means in less than
an hour.
Baselines Turning the Curve
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Results Accountabilityis made up of two parts
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THE LANGUAGE TRAPToo many terms. Too few
definitions. Too little discipline
Benchmark
Result
Outcome
Modifiers Measurable Core
Urgent Qualitative Priority
Programmatic Targeted
Performance Incremental Strategic
Systemic
Indicator
Goal
Objective
Measure
Target
Core qualitative strategic objectives
Make up your own jargon.
Measurable urgent systemic indicators
Lewis Carroll Center for Language Disorders
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DEFINITIONS
RESULT
1.
Children born healthy, Children ready for school,
Safe communities, Clean Environment, Prosperous
Economy
Children born healthy
Children ready for school
Safe communities
Clean Environment
Prosperous Economy
INDICATOR
2.
Rate of low-birthweight babies, Percent ready at
K entry, crime rate, air quality index,
unemployment rate
Rate of low-birthweight babies
Percent ready at K entry
crime rate
air quality index
unemployment rate
PERFORMANCE MEASURE
3.
1. How much did we do? 2. How well did
we do it? 3. Is anyone better off?
Customer Results
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IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE?
1. Safe Community 2. Crime Rate 3. Average
Police Dept response time 4. Healthy People 5.
Rate of obesity 6. People have living wage jobs
and income 7. of people with living wage jobs
and income 8. of participants in job training
who get living wage jobs
RESULT
INDICATOR
PERF. MEASURE
RESULT
INDICATOR
RESULT
INDICATOR
PERF. MEASURE
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Community Outcomesfor Christchurch, NZ
Example ofresults forall residents

• ? A Safe City
• ? A City of Inclusive and Diverse Communities
• ? A City of People who Value and Protect the
  Natural Environment
• ? A Well-Governed City
• ? A Prosperous City
• ? A Healthy City
• ? A City for Recreation, Fun and Creativity
• ? A City of Lifelong Learning
• ? An Attractive and Well-Designed City

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CARDIFF, WALESCommunity Outcomes
1. People in Cardiff are healthy 2. Cardiff has a
clean attractive and sustainable
environment 3. People in Cardiff are safe and
feel safe 4. Cardiff has a thriving and
prosperous economy 5. People in Cardiff
achieve their full potential. 6. Cardiff is a
great place to live, work and play. 7. Cardiff
has a fair, just and inclusive society.
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Leaking Roof(Results thinking in everyday life)
Experience
Inches of WaterBASELINE
Not OK
Measure
Turning the Curve
Story behind the baseline (causes)
Partners
What Works
Action Plan 2
Action Plan
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75 people per day
2010
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Hull, UK"Woundings"
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Performance Accountability

• For Programs, Agencies and Service Systems

Fiscal Policy Studies Institute Santa Fe, New
Mexicowww.resultsaccountability.comwww.raguide.o
rg
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Performance AccountabilityTypes of Measures
found in each Quadrant
How much did we do?
How well did we do it?
Clients/customers served
Activities (by type of activity)
Is anyone better off?
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Education
Quantity
Quality
How much did we do?
How well did we do it?
Student-teacherratio
Number ofstudents
Effect
Effort
Is anyone better off?
Number ofhigh schoolgraduates(completionor
certificate rate)
Percent ofhigh schoolgraduates (completionor
certificate rate)
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Pediatric Practice
Quantity
Quality
How much did we do?
How well did we do it?
Percent ofpatients waitingless than30 minutes
in thewaiting room
Number ofpatientstreated
Effect
Effort
Is anyone better off?
childrenfullyimmunized(in the practice)
childrenfullyimmunized(in the practice)
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Drug/Alcohol Treatment Program
Quantity
Quality
How much did we do?
How well did we do it?
Percent ofstaff withtraining/certification
Number ofpersonstreated
Effect
Effort
Is anyone better off?
Number of clientsoff of alcohol drugs - at
exit - 12 months after exit
Percent of clientsoff of alcohol drugs -
at exit - 12 months after exit
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Fire Department
Quantity
Quality
How much did we do?
How well did we do it?
ResponseTime
Number ofresponses
Effect
Effort
Is anyone better off?
of fireskept toroom of origin
of fireskept toroom of origin
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Service __________________________________
Hospital
Job Training
School
Fire Department
How much did we do?
How well did we do it?
Primary customers
Unit cost
students
patients
persons trained

Workload ratio
Primary activity
of ___x___ that happen on time
hours of instruction
diagnostic tests
job courses
alarms responded to

Is anyone better off?
If your service works really well,how are your
customer's better off?

students who graduate
patients who fully recover
fires kept to room of origin
persons who get jobs

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Primary v. Secondary
Direct v. Indirect
Internal v. External
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THE LINKAGE Between POPULATION and PERFORMANCE
POPULATIONRESULTS
Contributionrelationship
Alignmentof measures
Job Training Program
Unit costper persontrained
personsreceivingtraining
Appropriateresponsibility
who getliving wage jobs
who getliving wage jobs
CUSTOMERRESULTS
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Population Accountability
Result to which you contribute to most directly.
Indicators
Story
Every timeyou presentyour program, Use
atwo-partapproach.
Partners
What would it take?
Your Role as part of a larger strategy.
Your Role
Performance Accountability
Program
Performance measures
Story
Partners
Action plan to get better
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PopulationTurn the Curve Exercise
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Creating a Working Baselinefrom Group Knowledge
Indicator or Performance Measure
Not OK?
Forecasting
Backcasting
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Turn the Curve Exercise Population Well-being
5 min Starting Points - timekeeper and
reporter - geographic area - two hats (yours
plus partners)
10 min Baseline - pick a result and a curve to
turn - forecast (to 2017) OK or not OK?
15 min Story behind the baseline -
causes/forces at work - information research
agenda part 1 - causes
Two pointers to action
15 min What works? (What would it take?) -
what could work to do better? - each partners
contribution - no-cost / low-cost ideas -
information research agenda part 2 what works
10 min Report convert notes to one page
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4. --------- Off the Wall
ONE PAGE Turn the Curve Report Population
Result _______________
Indicator(Lay Definition)
IndicatorBaseline
Story behind the baseline
---------------------------
--------------------------- (List as many as
needed)
Partners ---------------------------
--------------------------- (List as many
as needed)
Three Best Ideas What Works 1.
--------------------------- 2.
--------------------------- 3.
---------No-cost / low-cost
SharpEdges
4. --------- Off the Wall
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PerformanceTurn the Curve Exercise
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Turn the Curve Exercise Program Performance
5 min Starting Points - timekeeper and
reporter - identify a program to work on -
two hats (yours plus partners)
10 min Performance measure baseline - choose 1
measure to work on from the lower right
quadrant - forecast (to 2017) OK or not OK?
15 min Story behind the baseline -
causes/forces at work - information research
agenda part 1 - causes
Two pointers to action
15 min What works? (What would it take?) -
what could work to do better? - each partners
contribution - no-cost / low-cost ideas -
information research agenda part 2 what works
10 min Report convert notes to one page
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4. --------- Off the Wall
ONE PAGE Turn the Curve Report Performance
Program _______________
Performance Measure (Lay definition)
PerformanceMeasureBaseline
Story behind the baseline
---------------------------
--------------------------- (List as many as
needed)
Partners ---------------------------
--------------------------- (List as many
as needed)
Three Best Ideas What Works 1.
--------------------------- 2.
--------------------------- 3.
---------No-cost / low-cost
SharpEdges
4. --------- Off the Wall
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Turn the Curve Exercise LessonsTalk to Action
in an hour
1. How was this different from other processes?
What worked and what didnt work?
2. Why did we ask for a. Results before
indicators? b. Forecast? c. Story? d. No cost
/ low cost? e. Two hats? f. Crazy idea? g.
Only 3 best ideas?
3. Do you think a lay audience could understand
the reports?
4. How many think you could lead this exercise
with a small group? (2 curves at the same
time)
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Next Steps
1. Whats 1 thing I could personally do with
what I learned these two days?
2. Whats 1 thing I would like to ask
someone else or some organization to do to
support this work?
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Resources
www.raguide.org www.resultsaccountability.com RBA
Facebook Group
Book - DVD Ordersamazon.comresultsleadership.org
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THANK YOU !
Book - DVD Ordersamazon.comresultsleadership.org