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Airlines and Technology

• By The Webmasters

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WEB MASTERS

• Section 1
• Stephen Cooper
• Team Captain
• Rosmini Winfrey
• DQ Leader
• Jason Wallace
• Team Member

• Section 2
• Rick Rademeyer
• PowerPoint Leader
• Emily Brant
• Written Paper Leader
• David Ng
• Team Member
• Cathy Manning
• Study Captain

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Question 1

• What type of support do airline websites provide
  for making online reservations?
• Do they provide a way to actually pay for the
  ticket over the Internet?
• If so, would you feel comfortable with your
  credit card number traveling across the Internet?
  Why or why not?

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Question 1Support for Online Reservations

• Ticket Sales
• Flight Cost Estimates
• Arrival and Departure Monitoring Systems

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Question 1Electronic Ticketing

• Ticketless Travel
• Extremely Safe
• SSL Encryption
• 128-Bit Encryption
• Cryptographic Challenges
• test the strength of encryption methods

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Question 2

• Airlines save money through e-ticketing because
  fewer people are needed to check and track
  passenger tickets. Do airlines have and social
  or ethical responsibilities to provide these
  displaced workers with other jobs?
• If so, can airlines expect to save as much money
  through e-ticketing?

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Question 2Is E-TicketingCheaper?

• Fewer Employees
• Ticket Agents
• Counter Agents
• Airport Staff
• Less Paperwork
• No Tickets
• No Mailing of Tickets

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Question 2Displaced Workers???

• Should the airlines find work for displaced
  workers?
• Could e-ticketing create more jobs in different
  areas?

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Question 3

• Deltas use of a smart card for ticketing is a
  variation of a smart card described in chapter
  seven. How could airlines use real smart cards
  to help passengers during check-in?
• Some people would have to store several thousand
  dollars on a smart card. Would you feel
  comfortable with that much money on a smart card?
  Is it any different than having a credit card
  with a large credit line?

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Question 3SMART CARDS

• Description
• Contains a microchip which keeps track of all
  transactions.
• How could airlines use smart cards to help
  passengers?
• Possible disadvantages?

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Question 3SMART CARDS
Are they too much trouble?

• Not yet standardized
• many cards vs. one card
• credit card, debit card, both?
• Some say, they are just fancy credit cards..
• Imagine if you lost your wallet!

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Question 4

• What about people with computer phobias?
• If all airlines use technology for ticketing and
  boarding, what will happen to people who dont
  want to use technology?
• Will airlines always have to have mechanisms in
  place for boarding passengers with physical
  tickets?

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Question 4I hate computers!Can I still FLY?

• SHORT TERM
• We will still use tickets,
• ..but they will be phased-out over time!
• LONG TERM
• Technology will take us to ticketless travel!
• Learn to love the computer, or you wont be able
  to fly.

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Question 5

• Do you think Web online reservation sites could
  negatively impact travel agents?
• Visit a local travel agency and see what its
  employees think the future is for Web online
  reservations. Also ask them how they plan to
  stay in business as more travelers use the Web to
  purchase airline tickets.

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Question 5Local Travel AgentsAnd Their Opinions

• Cowboy Travel
• Preferred Travel LTD
• International Tours Galaxsea Cruises

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Question 5COWBOY TRAVEL

• Worried about Web Online Reservations (WOR)
• Thinks people prefer WOR
• Website in place
• http//www.cowboytravel.com
• Depend on faithful customers and full service
• cover charge of 8 to 10 per ticket, and full
  service agency

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Question 5PREFERED TRAVEL LTD

• Not worried about WOR
• Has not affected their agency at all
• No plans for website
• Phone call is just as easy as the internet

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Question 5INTERNATIONAL TOURS GALAXSEA
CRUISES

• Not worried about WOR
• No affect on business
• No plans for website
• Strong client base in Student Union

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Question 6

• What other forms of emerging technologies could
  airlines use to make traveling easier?
• For example, could airlines use some sort of
  scanning technology to make sure your luggage
  arrives at the same destination as you? Do they
  already do this?

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Question 6Other Possibilities of Technology?

• Private Television Screens
• View anything you want while flying
• Play video games while flying
• Local Area Networks in More Planes
• Connect laptop and print documents

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Question 6Will My Luggage Go To The Same Place
That I Am Going?

• Scanning Systems That Track Your Luggage
• Would be nice!
• No lost luggage!
• ..but its not yet available..

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SummaryApplications of Emerging Technologies in
the Airline Industry

• Online Reservations
• Electronic Ticketing
• Smart Cards
• Other Possibilities of Technology..
• personal television
• network connections
• luggage tracking

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Thank You For Your Attention Any Questions?