EMOTIONAL INTELLIGENCE:

1
EMOTIONAL INTELLIGENCE Managing
Me Motivating Me Managing Others
Psychologist, Bruce Christopher www.bcseminars.co
m
2
Emotional Self-Awareness
3
Why dont people talk about their Emotions at
work?
4
What is an Emotion and Why am I so Emotional?
The anatomy of an emotion
Once upon a time, I was walking in the forest. .
. And I came upon a Big, Bad, -----
5
An Emotion, then, is really a Signal to take
_____________________
ACTION!
Thats why its called an E--Motion
6
So, what this really means is. . .
7
(No Transcript)
8
Our Emotions Sometime get the Best of us. . .but
how can we handle Them?
9
The Hardest One of All. . .
Anger!
Frustration
Irritation
Stress
10
TOOLS
Get a Grip on Anger
1. Postponing

1. Finding the Triggers

• Mixing Pleasantness with Anger
• The Oil Water Effect

11

• Re-labeling your Anger --
• The Iceberg Principle

Why?
Anger 2nd
The Primary Feelings
12

• Re-aligning your Expectations
• The 999 Rule

Expectations
Reality
13
Really
Really
Really
999 RULE
Really
Really
IMPORTANT
99.9
14
All Behavior is Reasonable.
All Behavior is Reason-Enabled.
15
Emotional Self-Motivation
The third step To becoming A super-star
16
The Goal The Temptation Train
your Brain
The Mall of America
Buy a new house

• Visualize
• The kitchen
• Living room
• Entertaining
• R.O.I

Remember, your brain maximizes Pleasure And
minimizes Pain. . . Through visualization, make
it more PAINFUL to not achieve your goal than it
is to give into the temptation!
17
How good are you at Reading Other People?
18
(No Transcript)
19
(No Transcript)
20
What you are doing is shouting So loud at me,
that I cant hear What you are saying!
7
WORDS
55
38
NON- VERBALS
TONE
21
(No Transcript)
22
Contagious!
Emotions are always. . .
23
Emotional Others-Management
1. P_______
roject
The art of mirroring We must be the change we
wish to see. Ghandi
2. R_______
The art of Empathy Reflecting back with
Understanding
eflect
24
3. P_________
The art of providing alternative perspectives Or,
the Big Picture Another way to look at this
might be. . .
erspect
The art of facilitating Choices and
creative- Problem-solving What are some other
Ideas we can think of. . .
4. S_________
elect
25
Now playing, Bruce is
HiJacked
At Circuit City!
How could Bruce have Emotionally Managed himself
more effectively?
How could the manager have Emotionally Managed
Bruce more effectively?
26
People Show up for you, according to your
perceptions of them. . .
27
The Power of the Perception The Power of the
Message The impact of a label on
self-esteem and performance.

• What did you see from the UP group?
• 2. What did you see from the DOWN group?
• 3. How does the teacher get the students to
• believe her?