Ubiquitous Computing at Seton Hall University

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Ubiquitous Computing atSeton Hall University

• An Overview of Seton Hall Universitys
• Teaching, Learning, and Technology Initiatives
• Dr. Stephen G Landry, Chief Information Officer
• Presented at NERCOMP
• March 20, 2001

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Agenda

• Overview of SHU
• SHUs IT Long-Range Plan
• SHUs Mobile Computing Program
• Successes and Challenges
• Supporting Mobile Computing Faculty and
  Curriculum Support / Campus Network / IT
  Organization
• Funding Mobile Computing
• Lessons Learned

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Seton Hall UniversityWho Are We?

• We Are A Mid Sized, Private, Catholic Affiliated
  University in Central New Jersey
• Carnegie Classification Research / Doctoral II
• Main Campus in South Orange, NJ
• 15 miles from New York City
• 10,000 Students
• 4,400 Full Time Undergraduates (50 Residential)
• 350 FT Faculty (450 FTE Faculty)
• FY00 Annual Operating Budget Approx. 140
  million
• FY00 GE for South Orange Campus Approx. 108
  million

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Pace Of Change at Seton Hall University

• Before 1995
• Inadequate Computer Labs
• Inadequate Local Networks/E-mail
• Lack of Integration of Technology in Teaching
• Disorganized Support/Allocation of Resources

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Pace Of Change at Seton Hall University(Cont.)

• Now
• Seton Hall University is doing IT right
• 2000 EDUCAUSE Award for Systemic Progress in TL
  With Technology
• 1999 EDUCAUSE Award for Campus Networking
  Excellence
• In Top 50 of Yahoo! Internet Life Survey of Most
  Wired Universities
• Growing National Reputation of our Mobile
  Computing Initiative and other Teaching,
  Learning, and Technology Initiatives
• Alliance with IBM Corporation
• Site Visits by National/International
  Universities
• Presentations at National Conferences/Workshop

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Seton Hall UniversityHow Did This Happen?

• Began With Development of IT Plan in 1995
• Cross Functional Team
• Included Faculty and Administrators
• Given Half-Time Release to Work on IT Plan
• Intensive Immersion in IT Issues, Trends,
  Directions
• Executive Sponsorship/Commitment to Implement
• Chief Academic Officer/Chief Financial Officer
• Involvement of User Community
• Focus Groups/Surveys
• Involvement of Faculty and Administrator
  Constituency Groups(e.g., Academic Computing
  Advisory Committee, Administrative Computing User
  Groups, etc.)
• Technology Planning Consultant from IBM Education

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Critical Success Factors for IT Planning

• Executive sponsorship from President, Provost,
  and Chief Financial Officer
• Cross-functional planning team which obtained
  wide input from University community
• Use of technology planning facilitator from IBM
• Commitment from Board of Regents for Long-Range
  IT Plan and Long-Range IT Budget
• Changed the way technology was planned and funded
• Campus shifted from viewing technology as a
  capital (one time) expenditure to an ongoing
  operating budget
• Allowed University to lease rather than purchase
  technology
• Obtained Faculty Buy-In through engagement and
  and support

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Seton Hall Universitys Strategic Technology Plan

• Our Technology Strategy
• Seton Hall University will develop and implement
  a
• learner-centered,
• network-centered,
• distributed (mobile) learning environment
• The core of our distributed learning environment
  will be a robust set of digital information
  resources (a.k.a. The digital library) in
  support of teaching, learning, scholarship, and
  institutional transformation

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SHUs Strategic IT Plan

• Implications of the IT PlanFocus on student
  experience
• Ubiquitous Access to Technology
• University-wide Hardware and Software Standards
• University-wide Network
• Central IT Support Services
• Greater Curricular Integration of Technology
• More Efficient Business Processes / Greater
  Access to Institutional Information and Services
• Bringing Together Academic and Administrative
  Computing

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Implementing the Strategy

• In order to implement the strategy, the
  University undertook a number of teaching,
  learning, and technology initiatives
• Mobile (Ubiquitous) Computing Program
• SetonWorldWide (Virtual Programs)
• Reengineering Enrollment Services
• Reorganization of Computing Services
• Created New User Services Organization, Including
  a Teaching, Learning, and Technology Center
• Major Technology Infrastructure Upgrade
• ATM Backbone Server Consolid. Internet Upgrade
  etc.

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What Is Mobile Computing?

• Innovative academic program involving three
  components
• Access The University licenses student use of a
  laptop computer as part of tuition and fees.
• Curricular Integration The University
  encourages and supports faculty use of technology
  in teaching and learning.
• Network and Support Services The University
  provides the infrastructure that enables
  effective use of technology in teaching and
  learning.

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What Is Mobile Computing?

• Current Model IBM Thinkpad A20m (IBM i-series
  notebook selected for Fall 2001 distr.)
• Current Fee 650 per semester mobile computing
  fee (scheduled to increase to 675 per semester
  in Fall 2001)
• 2 Year Technology Refresh
• Bundled software includes MS Windows 98 MS
  Office 2000 SPSS Maple V various utilities
• Bundled services includes
• Technology Help Desk, Technical Services,
• Network Services Lotus Notes and the Web
  (e-mail, work flow applications, course delivery,
  interactive syllabi)
• Support (both monetary and technical) for Faculty
  and Curricular Development

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Why Mobile Computing?

• Seton Hall Universitys Mobile Computing Program
  is designed to break down the barriers of space
  and time and allow all our students to fully
  participate in our scholarly community and
  achieve high levels of performance.
• Mobile Computing Mission Statement

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Phase-In of Mobile Computing

• Fall 1995
• Pilot Project involving Business Honors
• 20 Business Honors Students 12 Faculty from
  Business, AS
• Fall 1996
• Pilot Expanded to Full Time MBA Students
• Fall 1997
• Pilot Project Expanded to Freshman Business and
  Biology Majors
• 300 Students / 100 Faculty in Program
• Faculty College Begun in Summer 1997 to Help
  Prepare Faculty
• Curriculum Develop Initiative Supports Use of
  Technology in TL

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Phase-In of Mobile Computing

• Fall 1998
• Program Mandatory for All Incoming Freshman
• Largest Freshman class / highest SAT
  scores(Note financial aid / scholarships
  increased as well)
• Fall 1999, Fall 2000
• Continued success of the program
• Spring 2001
• Wireless Network Pilot Project Issued 350
  Wireless Network Cards to Students / Faculty
  Deployed 50 Wireless Access Points in Public
  Spaces / Select Classrooms

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Mobile Computing Issues

• Successes of Mobile Computing
• Supporting the Program Institutional Support /
  Technical Support / Network Infrastructure
  /Faculty and Curricular Support
• Faculty Engagement in the Program
• Assessment of Universitys Teaching, Learning,
  and Technology Efforts
• Challenges of Mobile Computing
• Finances / Keeping the Program Affordable
• Asset Management / Requires CONSTANT Attention
• Dealing with Part Time Faculty and Students
• Level Setting Expectations (Expect Incr. RAPIDLY)
• Improving Student Technical Proficiency (Students
  Are Less Able Than We Anticipated to Use
  Technology As A Learning Tool)

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Mobile Computing Support

• Seton Hall Universitys Teaching, Learning, and
  Technology Initiatives
• Curriculum Development Initiative (CDI)
• Funds DEPARTMENTS who undertake technology based
  redesign of undergraduate core course sequence OR
  required graduate course sequence
• Funded at 250K per year
• Combination of both department initiated and
  targeted awards

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Mobile Computing Support (Cont.)

• SHUs Teaching, Learning, and Technology
  Initiatives (cont.)
• University Teaching Fellows (UTF)
• Provides stipends / release time for tenure-track
  faculty studying issues surrounding integrating
  technology into teaching and learning / working
  on their own TLT projects
• Technology Fellows / Peer Consultants
• Provides stipends / release time for faculty to
  work on individual projects and/or serve as
  technology consultants to their peers

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Mobile Computing Support (Cont.)

• SHUs Teaching, Learning, and Technology
  Initiatives (cont.)
• Student Technology Assistant Program (STA)
• Recruits and trains students to serve as
  instructional technology consultants to the
  faculty
• Based on AAHE STA Program
• Funded at 100K per year (in additional to other
  budgets for student workers)

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Faculty/Curriculum Projects

• Focus
• Using STANDARD instructional software tools to
  enhance/improve teaching and learning
• English Department
• Using Lotus Notes in conjunction with MS Office
  to support collaborative writing and peer review
• Developed interactive, online syllabi for writing
  courses

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Faculty/Curriculum Projects (Cont.)

• Math/Natural Science Consortium
• Integrating use of Maple V into Calculus and
  Natural Science Curriculum
• Math/Social Science Consortium
• Integrating use of SPSS into Intro. Statistics
  and Research Methods Curriculum

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Faculty/Curriculum Projects (Cont.)

• Biology Department
• Developing Interactive, Online Syllabi using MS
  FrontPage / Lotus Notes / Lotus LearningSpace
• Incorporating online textbooks, microscopic
  images, video clips, sound clips, etc.
• Art and Music
• Developing Interactive, Online Syllabi using
  Lotus Notes / Lotus LearningSpace
• Incorporating digital images from the
  departments extensive image collection

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Faculty/Curriculum Projects (Cont.)

• University Library
• Online Reserves Project allows faculty to place
  course materials online
• University Library has invested heavily in online
  resources and databases
• Blackboard Implementation
• SHU has acquired campus license for Blackboard
• Thirty pilot courses in progress this spring

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Cultural Changes at Seton Hall University

• One of the most significant consequences of the
  implementing Seton Halls technology plan has
  been the cultural change at the University.
• Information Technology is a lever for change
• Enables new methods of teaching and learning
• Entices faculty to explore their own teaching and
  learning
• Leads faculty to ask fundamental questions about
  teaching and learning and rethink teaching and
  learning

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Cultural Changes (Cont.)

• Until a few years ago teaching was considered a
  private matter there was very little discussion
  of teaching with colleagues. Now there is an
  active dialogue in the department about teaching
  and learning and how technology helps (and
  sometimes hinders) good teaching.
• Faculty Member, Department of English

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Cultural Changes (Cont.)

• Guidelines for evaluating the effective use of
  information technology in tenure and promotion
  incorporated into Universitys Faculty Guide.
• The faculty are undertaking a comprehensive
  re-evaluation of the undergraduate core
  curriculum.
• Faculty Senate disseminates reports and conducts
  meetings using information technology.

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Mobile Computing Support (Cont.)

• Technology Infrastructure Improvements
• Wiring the Campus
• Implemented ATM Backbone
• Wired residence halls, classrooms, public spaces
• Upgrading Central Network Servers
• Implemented Lotus Notes for E-mail
• Web Enabling Student Services
• Upgrading Administrative Systems
• Implemented Improved Support Services
• Teaching Learning and Technology Center
• Help Desk/PC Support Services/Computer Training
  Center
• Expanded Professional Support Team

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Campus Network

• The campus technology infrastructure is critical
  to the success of our teaching and learning
  efforts
• campus network infrastructure (connectivity)
• enterprise-wide servers (content)
• support services (development and support)
• Seton Hall University is in final stages of
  implementing a high performance network in
  support of our teaching, learning, and technology
  initiatives

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Campus Network (cont.)

• Components of this new campus technology
  infrastructure include
• Networks
• ATM Backbone
• Switched 10MB Ethernet Within Most Academic
  Buildings
• Servers
• IBM RS/6000 SP2 and S/390 Server Complex
• Lotus Domino as Base Messaging System
• Support Services
• Professionally staffed Help Desk / TLT Center
• Dramatically Increased Professional Support Staff

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SHU Server Consolidation / Major System
UpgradeArchitecture and Functionality of the IBM
SolutionSummer 1998
IBM S/390 Enterprise Server Administrative
Systems SCTs IA-Plus (Administrative
Databases) SCTs IA-Plus Web Server (Web-based
Enrollment Services, etc.) Network Login
Security Campus File, Print, and Application
Services Novell / IBM LANRES Data
Warehousing/Data Mining (DB2, Focus) IBM RS/6000
SP/2 Scalable Parallel Server Lotus Notes (Campus
E-mail, Scheduling, Workflow) Lotus LearningSpace
(Online Course Delivery) Apache Web Server
(Campus Web Server)
S/390
SP/2
Control Workstation
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Mobile Computing Support (Cont.)IT Organization
(DoIT)
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How Much Does This Cost?

• The Seton Hall IT Long-Range Plan Represents a
  Major Investment on the Part of the University
• Total IT Expenditures (including laptop computers
  for students and faculty, but excluding library
  services) is now 12 of campus General and
  Education Budget for the South Orange Campus
• Projected to Reach 14 by next year when Mobile
  Computing is mandatory for all undergraduate
  students

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How Much Does This Cost?

• Summary of DoIT FY00 Budget
• (Rounded to Nearest Thousand)
• Total SO Campus FY00 GE Budget 108,000,000
• Total FY00 Budget 12,615,000 (12)
• DoIT FY00 Budget Breakdown
• Salaries and Wages 5,362,000 (43)
• Operating Expenses 4,639,000 (37)
• Mobile Computing Program 2,560,000 (20)
  
  __________
• Total DoIT Budget 12,615,000

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Funding the Initiatives

• Tuition / Fee Increase
• Tuition Increases of 6 Past Three Years
• 2 per year in FY 96 - 98 attributable to IT
  expenditures
• Student Technology Fees
• Mobile Computing Fee 650/Semester (incr.
  to 675 per semester in Fall 2001)
• Full-Time Student Technology Fee 200/Semester
• Part-Time Student Technology Fee 100/Semester
• On-Time Infusion of Capital
• 5 million from Universitys Quasi-Endowment

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Funding the Initiatives (Cont.)

• Cost Reductions in Other Areas
• Cost Savings / Cost Containment in Other
  Administrative Areas from Reengineering
• Lease Technology Rather Than Purchase It
• Technology is an operating rather than capital
  expense
• Technology must be refreshed regularly
• Partnership With IBM

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Seton Hall UniversityCenters of Excellence

• Institute for Technology Development (ITD)
• Clearinghouse for Assessment Data
• Assessment Design and Analysis
• Assessment Data Repository / Benchmarking
• Support and Training Services
• Student Technology Assistant Program
• Planning Faculty Support / Faculty Development
  Programs
• Technology Planning and Consultation
• Implementing IBM Thinkpad University Concept
• Technology Project Planning

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Next Steps

• IBM Thinkpad for Fall 2001 Freshman and Junior
  Refresh will have built-in wireless
• Entire campus will be covered by Wireless Access
  Points during Summer 2001

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Lessons Learned

• Create a Campus-Wide Technology Plan
• Focus on the Student Experience
• Support Teaching, Learning, Administration of the
  Institution
• Deal With Implications of Central IT Planning,
  Funding, and Support
• Executive Sponsorship is Critical
• Iron Triangle of President, CAO, CFO
• Faculty Engagement is Equally Critical
• Provide Multiple Ways to Engage Faculty
• Combine Top Down With Bottom Up Strategies
• Establish AAHE Teaching, Learning, Technology
  Roundtable

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Lessons Learned (cont.)

• Phase In Implementation Over Time
• Establish Pilot Projects
• Implement Quality Project Management
• Building Teams/Organizations Takes Time
• Establish Long-Range Budget and Funding Plan
• Combination of Tuition/Fee Increase,
  Reallocation, External Investment
• Explore Leasing/Financing/Outsourcing Options
• Seek Partnerships and Alliances
• E.g., SHU/IBM Alliance, ATT Partnership,
  Partnership with AAHE TLT Group

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For More Information ...

• Visit Our Web Site at www.shu.edu
• Send E-mail To landryst_at_shu.edu
• Contact Heather Stewart, Director, ITD Phone
  973-313-6161 E-Mail stewarthe_at_shu.edu

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