Quality movement

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Quality movement
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6 Sigma???

• 1980?Motorola???????????.??????????????.
• ??????????????????.
• 1987??????Motorola????Six Sigma Quality Program

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What is 6-Sigma?

• ???????????
• ???????????
• ???????????

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???????
????? ?????????
6 3.4 (99.9997)
5 233 (99.98)
4 6210 (99.38)
3 66807 (93.32)
2 308527 (70)
1 690000 (29)
?? 99 ????
????/?30?? 3000? 1?
??/?????? 410? ??2?
???? 1.68??/wk ??1.8?/wk
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6 Sigma
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Improvement
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????????(The Kano Model)
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????????

• ????????
• COPQ?CTQ?6 Sigma??????
• ?????
• ?6 Sigma????????
• ?????????????
• ???????????
• DMAIC?6 Sigma????????

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6 Sigma?????

• ???????????
• ??????
• ?????????
• ??????
• ???????????
• ???????????.????.
• ??????????.
• ??????????.

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????(Entitlement Performance)

• Processing for six sigma (PFSS)
• Designing for six sigma (DFSS)
• Managing for six sigma (MFSS)

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?????????

• ??(??????) (Executive Champion)
• ?????(Deployment Champion)
• ?????(Project Champion)
• ???(????)(Master Black Belt)
• ??(????/???) (Black Belt)
• ??(Green Belt)

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??(??????)-Champion

• -??????Six Sigma??-??????????????????-???????-?
  ???-??????????????????????-????????????????

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???(????)-Master Black Belt

• -Six Sigma?????????-????????????????-???????????
  ?-?????????????????-?????????????-?????????,???
  ??????,-??????????? -???????????????

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??(????/???)-Black Belt

• -??,???????????Six Sigma?????-??,????????????????
  ???-??,?????????????-??,????????????????????????
  ???-??,?????????Six Sigma????????-??,???????????
  ???????????????-??,???????Six Sigma?????-????,??
  ?????????????????????

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??-Green Belt

• -????????-??????????????-??????????????????-???
  ????????-??Six Sigma???????

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????

• -???????????-?????????????-?????????????????-??
  ??????????????

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???/?????(?????)

• -??????????-????????????-????????????-?????????
  ???

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???????????
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???????????
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????????????(Six Steps to Six Sigma)

• ??1???????
• ??2?????????
• ??3????????????
• ??4??????????
• ??5?????????????????
• ??6??Cpgt2(Cpkgt1.5)?

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??????????

• ????????????
• ?PDCA?DMAIC

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DMAIC
Control
Measurement
DMAIC
Analysis
Improvement
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Define---??

• ?????????
• ????
• ?????????

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Define ??

• ?SIPOC?????DMAIC????????????????,??????????(Criti
  cal-To-Quality,CTQ),SIPOC????Supplier???,??????
  ?????????Input??,?????????Process??,???????Ou
  tput??,??????????????Customer??,?????????????

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(No Transcript)
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Measurement---??

• ??CTQ(Critical to Quality)
• ?????????????CTQ????????
• ????????????CTQ

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Measurement
4.??????
1.?????
??
2.??????
3.????
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Measure ??

• ???(Pareto Chart)
• ???(Cause-Effect Diagram)
• ?????????FMEA(Failure Mode and Effects Analysis)
• ?????FDM(Functional Deployment Matrix)
• ??????Process Capability Analysis

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FMEA(Failure Mode and Effects Analysis)
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FDM(Functional Deployment Matrix) ?????
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Analysis---??

• ??????????
• ??????????????????????????
• ?????????????????

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Analysis
1.??????
4.???????
??
2.??????????
3.????
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Analysis ??

• ???Scatter Diagram
• ????Hypothesis Testing
• ?????ANOVA(Analysis of Variance)
• ?????Multi-Variate Analysis

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Improvement---??

• ???????CTQ??
• ????????
• ????????????????

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Improvement
4.?????
1.??????
??
2.???????
3.??????
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Improvement ??

• ????(Design of Experiment)

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Control---?????????

• ???????????
• 1.??????????
• 2.???????????
• ??????
• ????????

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Control
4.????????
1.??
??
2.???????
3.???????
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Control ??

• ???Mistake Proofing
• ??????SPC(Statistical Process Control)

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?????? (Five Sigma Wall)

• DAMIC???????????????,Design for Six
  Sigma(DFSS)??????????????,???????????,????????????
  ????DFSS??????????????????,??????????,????????????
  ??DFSS???Five Sigma Wall???????,??DFSS????DMAIC???
  ??????

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??DMAIC?????

• 1.????
• 2.??????????
• 3.???????(MANUFACTURABILITY)
• ????????

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Manufacturability

• 1987??MOTOROLA???
• ??????????????????????????????????????,??????MOTOR
  OLA?????,??????????????????????

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DMAIC?DFSS ???????
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??????????????

• QC(Quality Control,????),????????,???????????????
  
• TQC(Total Quality Control,???????),???????????????
  ???,????????
• TQM(Total Quality Management,????????),???????????
  ??????,???????? ?
• ISO9000???????????,???????????????????

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????

• ?????????????????????,????????,????????????????

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???????????

• 1?????????????
• 2????????????
• 3?????????????????
• ??

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???????????

• ??????/????
• ??????????
• ?????????
• ?????/??
• ???????
• DMAIC(???Deh-maik)??????
• ????????????????

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?????????????

• (?)?????????
• (?)??????
• (?)???????
• (?)????

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????

• GE
• ?????? ?
• 99????50???
• 60.5???

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GE

• 1980?????1990????
• ????
• ?????
• ?????????, ???????????
• 6?s

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GE???6s???

• Motorola??10?
• GE??5????
• ?????
• ????
• ?????

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??????6s

• ??????
• ?????????
• ??
• ??????????
• ???????????

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MAIC in GE

• CTQs (critical-to-quality characteristics)
• M Measurement
• ??CTQs???????,??????
• A Analysis
• ?????????
• I Improvement
• ???????,??????
• C Control
• ????

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????

• ?????
• 5???
• ???????
• ????????????
• ??????
• ????
• ????
• ??????