IT Briefing Agenda 7/15/04

1
IT Briefing Agenda 7/15/04

• PS Support Overview
• June Action Items
• TS Updates
• Tipping Point IPS Update
• Modem Pool Support
• Software Express
• NetCom (Wireless) Update

• Mark Elliott
• Karen Jenkins
• Mahbuba
• Jay Flanagan
• Stu Lipkin
• Karen Jenkins
• Paul Petersen

• SP2 discussion knowledge sharing of problems
  encountered and planning

2
PeopleSoft8, OPUS Local Support

• Mark Elliott
• PeopleSoft SA Tech Lead

3
PeopleSoft 8 web client

• PeopleSoft 8 implemented June 2003
• Robust HTML-based client fully deployed to all
  users
• Very limited Windows client use

4
Web Client Support

• OS updates current
• Browser releases and updates current
• PC date, time, time zone correct
• Avoid duplicate-named PCs
• Be aware of troubleshooting tips
  athttp//www.emory.edu/OPUS/

5
Desktop Vulnerabilities PS

• Some desktop issues are reported as PeopleSoft
  issues
• Example from March 2004
• Users reported slow PS performance
• Problems could not be replicated centrally
• PS technicians deployed
• Problem identified as Gaobot virus

6
Secure PS Resources

• PeopleSoft 8 servers in Trusted Admin Core
• Webservers, File Servers, DB Servers behind
  firewall
• OPUS access via Reverse-Proxy server
• Exception access via PeopleSoft VPN
• Windows client users
• Off-campus, non-production web users
• All other protocols e.g., SQL, SSH
• Exception file access protocols for specific
  interfaces

7
PS Help Escalation

• First tier support is your local desktop support
• Second tier support
• Access, authentication issuesITD Help Desk
  7-7777
• Application, authorization issues
• Students Faculty OPUSHELP_at_listserv.cc.emory.ed
  u
• Staff Contact your functional liaison (e.g.,
  Registrars Office, Financial Aid Office, etc.)

8
PeopleSoft
9
Junes Action Items

• Blocked Port Process
• Working on single view to all status using
  Support Magic
• Re-activation process is to do one of the
  following
• Fully annotate in the ticket how the system was
  cleaned and send to NetCom for activation
• Contact Craig Myers and he will send request to
  NetCom

10
help_at_emory.edu

• July 30 is now May 12th
• Email into Magic will no longer be available
• Decommission delayed to add requested features
  and additional request forms
• LearnLink, Maple Migration, IP Request, etc.
• Please wait added during page load
• Added ability to specify additional email
  addresses to receive a copy of the support
  request email confirmation
• After July 30th users will receive a bounce
  message back with the ESR url

11
System Maintenance

• New location to view the scheduled maintenance
  activities

http//r25web.cc.emory.edu/CM    
12
TS Updates

• Web Migration
• Migrate code by 7/31 to Maple
• Active Directory
• Old NT 4.0 domain will be decommissioned July 31
• Contact NT group to arrange a trust in
  EmoryunivAD
• EmoryunivAD will be migrated to Native mode this
  weekend.
• Upgrading some of the domain controllers to Win
  2003 this weekend.

13
Tipping Point IPS Implementation

• Jay D. Flanagan
• Technical Services

14
2 Box Border Deployment
15
Tipping Point Deployment For Admin Trusted Core
16
Modem Pool Support Status

• Stu Lipkin
• Technical Services

17
Modem Pool Update

• The new number (471-1318) went live on June 15th
  2004
• The old number (727-4000) was decommissioned on
  July 8th
• 800 calls taken in the last 5 weeks

18
Modem Pool Stats

• 320 modems available
• Consistently rising usage
• Averaging 140 users
• Usage peaked at 252 users

19
Known Support Issues

• Password Synchronization
• Windows 95/98 systems
• Attached to a domain
• Novell Client Installed
• EOL pre-2001 installed
• Old modem drivers or firmware

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Known Support Issues (cont.)

• Macintosh
• Airport/Airport Extreme basestations
• V92 modem scripts

21
LiveUpdate Software Express

• Karen Jenkins
• Technical Services

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LiveUpdate

• LiveUpdate migrated to new antivirus server
• Updates occur 3 x per day
• New Software Express and EOL Symantec client will
  be configured to this new system
• Old 8.x clients will connect directly to Symantec
  for the updates until they are upgraded to the
  new version

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Managed AV

• Managed AV
• Campus parent server available to departmental
  servers for updates
• Virus definitions updated hourly and- critical
  updates can be pushed to clients immediately
• Investigating installing a managed faculty/staff
  server and/or student server to provide
  management to campus entities without a local
  managed AV server thoughts?

24
New Software Center

• Portal to various methods to obtain software
• Software Express downloadable site licensed
  software or Emory developed software
• TechTools only for Tech Professionals in the
  Local Support Database (currently under
  development)

http//software.emory.edu/
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NetCom
26
SP2