IT Briefing Agenda 4/16/04

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IT Briefing Agenda 4/16/04

• April Action Items
• Introductions
• Various Updates
• Modem Pool Update
• Optix Upgrade
• Clean Room
• DeskNet HW
• Software Server
• NetCom QA

• Karen Jenkins
• Marcy Alexander
• Theresa Goriczynski
• Karen Jenkins
• Felicia Bianchi
• Karen Jenkins
• Karen Jenkins
• Karen Jenkins
• Paul Petersen

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Introductions

• Stuart Lipkin, Call Center Lead
• slipkin_at_emory.edu
• 7-2142
• Others?

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Various Updates / Reminders

• eMail alias
• Rollout has started
• Maple migration
• Cutover by July 30, 2004
• ESR form
• Additional browser support
• help_at_emory.edu decommissioned 5/12/04
• TS announcements

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Modem Pool Update

• Beginning 3-year process to phase out modem pool
  access
• Current modem pool will be upgraded and in place
  6/04 6/07
• New solutions provides
• More management / maintenance features
• Reduces operating costs

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Initial Details

• There will be a new dial in number
• Reduction to 300 modems may increase busy signals
  and decrease access
• Call time-out after 1 hour
• IP only
• Other dial-in solutions will not be granted
  access to the network

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Document Management /Optix Update

• Felicia Bianchi
• Administrative Information Systems

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What is Document Imaging (DI)?

• provides digital document management using
  scanning, storage, retrieval systems
• improves efficiency and decreases the volume of
  paper that is processed and stored. 
• available at Emory University since 1995
• Optix is DI solution

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Optix implemented DI modules

• Imaging
• Optix Web
• bar coding
• COLD
• OCR page
• publishing/promoting
• text search libraries

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Our customers

• Finance Division
• AP, Controllers , Cashiers and Payroll Office
• Institutional Advancement
• University Secretary Office
• School of Public Health
• Office of VP Health Affairs
• Emory Healthcare

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DI advantages

• on-line access to documents
• quick response to customer inquiry
• reduce document storage space
• document retrieval and sharing
• online storage managed in central location

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Why upgrade?

• 80 of DI users are web users
• thin client added functionality
• COLD records available for viewing using thin
  client
• LDAP compliant
• Single sign on
• Link with healthcare LDAP

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Upgrade when?

• Weekend of June 18-20, 2004

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Release requirements

• IE version 6 or higher
• JavaSun v1.4.24 available at http//java.com/en/i
  ndex.jsp
• select free workstation download
• Win2000 do not have JavaSun, download JavaSun
  plug in
• WinXP workstation comes with JavaSun, no action
  required

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Questions?

• Email DI team
• doc1group_at_emory.edu

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Clean RoomDeskNetSoftware Server
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Clean Room

• Proactive step to address virus problem
• Student laptops only
• Focused on addressing top talkers as identified
  by NetCom
• ATG aggressively contacting and directing
  students to the clean room

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Details

• Located 3RD floor NDB
• Staffed by ATG and CS resources
• Utilizes eVax and other tools to clean systems
• Receiving approximately 7 systems per day
• Average MTTR is 4 hours
• Average response time is 48 hours

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DeskNet

• Responsible for defining hardware recommendations
  and software standards
• Cross functional team with representation from
  the campus and ITD
• Stress Campus Standards, not ITD

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Scope

• Hardware Recommendations
• Annual definition of recommended PC and Apple
  configuration for standard business user
• Software Standards
• Desktop applications and/or clients necessary to
  communicate with enterprise applications
• Identify one standard for each platform
  (PC/Apple) and no more than 2 alternatives

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DeskNet Methodology

• DeskNet Working Group reviews, modifies and
  defines during a scheduled meeting
• Hardware recommendations and Software standards
  are reviewed every academic year
• Spring is used as trigger to update the standards
• All standards are posted on it.emory.edu
• Any significant changes to a standard will have a
  detailed migration and communications plan
• Example McAfee to Symantec

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Spring Status

• Hardware recommendations completed
• Software standards
• DeskNet Working Group meeting 4/19
• Target completion date of 5/1/04

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PC Recommendations
  Desktop Laptop
Make/Model Business class system such as a Dell Optiplex or IBM xxxx Business class system such as a Dell Latitude.
Processor Highest speed currently available, Pentium class recommended Highest speed currently available, Pentium class recommended
Ram 512 MB or larger 512 MB or larger
Hard Drive 80 GB or larger 40 GB or larger
Network 10/100 Ethernet 10/100 Ethernet
Wireless optional WiFi 802.11 b/g
Media CD-RW/DVD combo CD-RW/DVD combo
Display 17" flat panel LCD included
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Apple Recommendations
  Desktop Laptop
Make/Model PowerMacintosh G5 iBook / PowerBook
Processor Highest speed currently available Highest speed currently available
Ram 512 MB or larger 512 MB or larger
Hard Drive 120 GB or larger 60 GB or larger
Network 10/100 Ethernet 10/100 Ethernet
Wireless optional WiFi 802.11 b/g
Media CD-RW/DVD SuperDrive CD-RW/DVD combo
Display 17" flat panel included
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Software Server Update

• Current environment
• Windows NT server
• IIS
• Current functionality
• Mapped drives to install software (Oracle and
  Business Objects)
• EOL
• Symantec LiveUpdate
• McAfee Updates?
• History
• No single area of responsibility therefore not
  kept current

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SS Future Spring 04

• Environment
• Unix Apache web server
• Windows 2k server
• Functionality
• Web based installers
• Initially Oracle, Business Objects, and EOL
• Next phase to break out EOL and add other site
  licensed software
• Web based instructions
• Symantec LiveUpdate, will increase update
  frequency

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NetCom