Problem Description

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Problem Description

• Training and Explanation

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Purpose of EasyTools

• There are lots of Quality tools around that can
  help improving many situations of the daily
  quality life. The problem with many tools is that
  you need training and experience to use them
  effectively.
• EasyTools is a collection of easy to use and
  mostly self explaining tools that everybody can
  use.
• No need for weeks of training or years of
  experience.

3
Problem Description ask questions

• We have a welding problem in our production
  might be a nice statement but not a problem
  description.
• A problem description shall describe what is
  wrong with what. To help you getting a good
  problem description just answer a couple of
  questions
• What ?
• Where ?
• When ?
• How many ?
• Which ?
• After that other people can understand the
  problem reading your answers.

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What?Where?

• What ?
• The question asks for the problem. It compares
  the desired behavior with the observed behavior.
• Example A wheel shall be joint to the car by 6
  wheel nuts (desired behavior). I have seen a
  wheel joint by only 5 wheel nuts (observed
  behavior).
• Where ?
• The question asks for the location on the part
  and / or in the process.
• Example It was at the front wheel, passenger
  side (left hand driver) of my car. The wheels
  were changed at Slipshod Co. garage.

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When?How many?

• When ?
• The question asks for the time.
• Example I saw it today when I tried to tighten
  up the nuts after the garage had changed the
  wheels of my car. It was the first time ever I
  have seen such a mistake. Im sure that it is the
  first time because I always tighten up the nuts
  after changing the wheels.
• How many ?
• How many parts are affected?
• Example It was just that one wheel where the nut
  was missing.

6
Which?

• Which ?
• The question asks affected products.
• Example It happened only at my Ford T-model car.
  On the Ferrari and the Rolls Royce I didnt
  change the wheels.

Do you understand my problem now?
Just use the form to create your own problem
description!
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Problem Description - Questionnaire