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JD Edwards World

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JD Edwards World & CRM Integration Glenn Johnson & Yoni Ben-Tal Magic Software Enterprises www.magicsoftware.com Magic Software Enterprises NASDAQ: MGIC Independent ... – PowerPoint PPT presentation

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Title: JD Edwards World


1
JD Edwards World CRM Integration
  • Glenn Johnson Yoni Ben-Tal
  • Magic Software Enterprises
  • www.magicsoftware.com

2
Magic Software Enterprises
  • NASDAQ MGIC
  • Independent Software Vendor
  • Development Tools
  • Integration Tools
  • Cross-Platform System i
  • 2006 Revenues 62M
  • 500 employees WW
  • Presence in 50 Countries
  • RD centers
  • Israel
  • India
  • Japan
  • U.S
  • Over 2,500 partners WW
  • North America 400
  • Europe 500
  • Japan 900

3
Todays Agenda
  • Why CRM?
  • The Evolution of CRM
  • ITs About the Business Processes
  • Integration is Essential
  • CRM Integration for System i Customers
  • JDE Connect/iBOLT as a CRM/ERP integration tool
    for IBM System i and Oracle JD Edwards World
    Customers

4
Why CRM?
5
The Promise of CRM
  • Enhanced Customer Experience
  • Shared or distributed data
  • Cost reduction
  • Better Customer Service
  • Increased Customer Satisfaction
  • Better Customer Retention
  • Loyal customers
  • More repeat business
  • More new business
  • More Profit!

6
The CRM Evolution
7
CRM Evolution Personal Solutions
Personal Solutions
8
CRM Evolution Departmental Solutions
Departmental Solutions
Personal Solutions
9
CRM Evolution Modular Solutions
Modular Solutions
Departmental Solutions
Personal Solutions
10
CRM Evolution Integrated Solutions
Integrated Solutions
Modular Solutions
Departmental Solutions
Personal Solutions
11
ITs About the Business Processes
12
Core CRM Processes
  • Service
  • Service Delivery
  • Customer Satisfaction Measurement
  • Inquiry and Service Request Resolution
  • Sales
  • Sales Force and Forecast Management
  • Order Management
  • Account Management
  • Opportunity Management
  • Marketing
  • Customer Segmentation
  • Customer and Transaction Analysis
  • Campaign Management
  • Marketing Content Management

13
Core ERP Processes
  • Financial Management
  • General Accounting
  • Accounts Payable
  • Accounts Receivable
  • Fixed Assets
  • Address Book
  • Electronic Mail
  • Distribution Management
  • Inventory Management
  • Procurement Management
  • Sales Order Management
  • Warehouse Management
  • Human Capital Management
  • Human Resources Management
  • Benefits Administration
  • Canadian Payroll
  • U.S. Payroll
  • Manufacturing Management
  • Manufacturing Accounting
  • Plant and Equipment Maintenance Management
  • Product Data Management
  • Shop Floor Management

14
Core ERP Processes
  • Financial Management
  • General Accounting
  • Accounts Payable
  • Accounts Receivable
  • Fixed Assets
  • Address Book
  • Electronic Mail
  • Distribution Management
  • Inventory Management
  • Procurement Management
  • Sales Order Management
  • Warehouse Management
  • Human Capital Management
  • Human Resources Management
  • Benefits Administration
  • Canadian Payroll
  • U.S. Payroll
  • Manufacturing Management
  • Manufacturing Accounting
  • Plant and Equipment Maintenance Management
  • Product Data Management
  • Shop Floor Management

15
Bringing IT All Together
Your Back Office
16
Integration is Essential
17
CRM Requires Integration to Deliver Its Real
Benefits
  • Get a 360-degree view of your customer.
  • Connect and streamline your business processes
    beyond system boundaries.
  • Take advantage of smooth integration with other
    information systems.
  • Work beyond the reach of your network.
  • Customize and integrate with other applications
    and processes.

18
How CRM/ERP Integration Impacts the Value Chain
19
CRM for System i Customers
20
CRM Options Abound
21
CRM Integration Options Vary
DB2400 Lotus Domino DB2400 LotusDomino WebS
ervices WebServices
22
CRM Integration Options Vary
DB2400 Lotus Domino DB2400 LotusDomino WebS
ervices WebServices
JDE Connect/ iBOLT handles all of
these integration points and more.
23
JDE Connect/iBOLT as a CRM/ERP integration tool
for IBM System i and Oracle JD Edwards World
Customers
24
CRM System Integration
  • Siebel CRM on Demand integration
  • Multiple touchpoints required
  • Need for bi-directional updates
  • Utilizes web services
  • E1 and World, especially needed for World
  • Client A high tech services company

25
Example Updates Between Siebel CRM on Demand and
JD Edwards World
26
CRM ? JDE Business Process
27
Salesforce Automation
  • Salesforce.com integration
  • Need for bi-directional updates
  • Utilizes web services
  • JD Edwards World on the backend
  • Client An international software company

28
Large library of included services
29
Other CRM/SFA/SaaS
other ERP
Logistics/WMS
Website/Web Services
JD Edwards Enterprise OneOracle Apps,
On-Demand, PeopleSoft, Siebel
any to many integration
System i/System p/System x/Linux/others
30
JDE Connect is Integration and Process
  • JDE Connect is a fully functional version of our
    iBOLT Integration Suite that allows you to
  • design,
  • deploy and
  • monitor
  • business processes that connect
  • applications
  • websites
  • web services and
  • human workflow
  • Business processes are comprised of flows
  • Flows are built from an included library of
  • components,
  • methods and
  • wizards.
  • Custom development is supported through the
    included eDeveloper SDK or any common IDE (.NET,
    J2EE, RPG, etc.).

31
You benefit from the best framework for JDE
integration
  • Easily create Services
  • Implement SOA with existing Oracle JD Edwards
  • JDE Connect Runs natively on System i
  • Keeps working with Oracle JD Edwards
  • Simplifies integration when upgrading
  • Simplifies integration on new installs
  • Overcomes integration barriers with existing
    systems
  • Modernizes perception of JDE applications
  • Allows you to apply best practices.
  • Excellent extension to Fusion middleware for
    System i customers
  • Services available from authorized partners who
    work with Magic Software to implement your
    solution.

32
CRM Integration Made Simple
  • Live Demonstration

33
For More Information
  • Webinar Archives on SystemiNetwork.com
  • Quest Q. and A. Article
  • Technical Guide
  • Gartner Reports on Magic Software
  • itToolbox.com blog Integrate My JDE
  • www.magicsoftware.com/home/jde
  • Glenn Johnson
  • gjohnson_at_magicsoftware.com
  • (800) 345-6244 ext. 203
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