Proper Etiquette and Behavior Revised By: Ms. Fleming

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Proper Etiquette and BehaviorRevised By Ms.
Fleming
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Objectives

• Identify employer expectations.
• Discuss appropriate work habits.
• Identify good citizenship skills.
• Identify appropriate interviewing skills.

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Good Manners and Etiquette

• Difference
• Good manners are rules for common actions of
  courtesy and politeness.
• Etiquette describes the use of proper customs in
  social and business life these may change over
  time

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General Manners

• Be considerate of others
• show respect
• use excuse me
• listen to people before making suggestions
• be patient

• Offer assistance
• compliment good work
• learn, remember and use peoples names
• be courteous, kind, polite, and fair

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General Etiquette

• Personal Manners When Meeting New Friends
• Telephone Courtesy
• Personal Relations
• Table Manners

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Personal Manners When Meeting New Friends

• DO NOT
• use knuckle-buster handshakes
• do all the talking
• use foul language
• try to always be funny and the center of
  attention
• say bad things about others

• DO
• Smile
• Firm handshake
• stand for a lady
• repeat a new name
• use you more than I
• introduce new friends to others

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Inappropriate Greeting
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Examples continued
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Proper Handshake

• Firm, but not bone-crushing
• Lasts about 3 seconds
• May be "pumped" once or twice from the elbow
• Is released after the shake, even if the
  introduction continues
• Includes good eye contact with the other person

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Telephone Courtesy

• Hello, this is ________ speaking. May I help
  you?
• Stay away from negative comments.
• May I ask whos calling?
• When taking a message, include the date and time
  of call, callers name and telephone number.

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Personal Relations

• Important to the success of anything.
• First look at yourself
• Attitude is ones outlook on life, may be
  positive or negative.
• Should try to maintain a positive attitude

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Reasons to have a positive attitude

• The future depends largely on the opinion of
  others.
• More motivating and makes one more energetic,
  productive, and alert.
• More pleasant to be around.
• Effect co-workers
• Builds self-confidence

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Objectives

• Identify employer expectations.
• Discuss appropriate work habits.
• Identify good citizenship skills.
• Identify appropriate interviewing skills.