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Self Assessment for Educational and Training
Organisations
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How does self-assessment help me?

• Self-Assessment is a
• holistic
• regular
• systematic
• evaluation of the duties and results of the
  organisation.
• The objective of self-assessment is
• the examination of the organisations performance
  and
• the continuous improvement of its activities.

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Benefit of GOA/SAETO WorkBench

• Conforms to the EFQM model and is always up to
  date.
• Supports methodology and provides a well
  structured implementation.
• Offers comprehensive self-assessment as well as a
  number of specific surveys for collecting the
  needed raw data.
• Minimises the training needs to implement EFQM.
• Adaptable to the individual requirements of your
  organisation.
• Offers multilingual assessment and survey
  catalogues.
• Fast and efficient reporting integrated.
• Follow-up on improvement suggestions and CIP
  implementation planning with the Balanced Q-Card.

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GOA Basic Assessment
The GOA Basic/Easy Assessment modules provide
sector specific, simplified translations of the
EFQM Model. The translations minimise the size
and complexity of the assessment catalogues, to
allow for a fast and easy first implementation of
the Excellence concepts. The reductions
have been done so well, that after a short
introduction period, a full self-assessment can
be done in less than a day. The following short
introduction will explain this approach, using
the example of the GOA Basic Assessment Education
module. This module was developed as part of the
European funded Leonardo da Vinci Project SAETO
as an adaptation to the educational and training
sector.
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Entering a project
When starting the program, the user is greeted by
the screen below. After clicking the button New
you get an invitation to implement a new project.
Click here
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Entering a project
In this new project, you will find an overview of
the 9 criteria according to EFQM with contents
already translated into easy to understand
questions. If you call up an existing project
instead, the window shows an overview of the
scoring, as a total and a per chapter score.
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Starting the assessment
When you click on a criteria folder, the list of
the corresponding questions appear in the left
window frame. When you click on a criterion
folder, you see the list of corresponding
assessment questions in the right part of the
window.
Click here
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Starting the assessment
When you click on a single question, an
additional window will open up, and the economic
context of that specific question is explained.
This window can be shown or deactivated via the
menu View
Click here
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Answering single questions
You have to assess the degree of fulfilment and
the urgency of improvement for each question.
There is also the possibility to suggest
improvement actions and take additional notes.
Give your scores by pushing the triangle to the
desired score.
This button opens a Notepad.
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Answering single questions
For better reading, active questions are shown
again in the blue field below the selection
window.
By clicking on the scoring pointer it becomes
active and orange.
Click and drag
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Assessment Notes Improvement Suggestions
By clicking on Assessment Notes or Improvement
Suggestions you open a window where you can write
down your information.
You can enter several comments to allow an
individual follow up on each of them in the
subsequent processes.
Click here
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Suggest improvements
Enter new for separate notes for individual
follow up.
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Suggest improvements
Enter new for separate notes for individual
follow up.
Delete comments with the waste paper basket
button.
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Suggest improvements
Enter new for separate notes for individual
follow up.
Delete comments with the waste paper basket
button.
Browse your entries with the scroll bar.
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Answering Questions
By the colour of a question or chapter you can
see if it has already been answered or not BLUE
still unanswered BLACK already answered
Answered
Unanswered
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Reporting
The reporting function is called upon by clicking
on Report. The drop-down menu allows you to
select the type of report you want.
Click here
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Reporting
The following reports are available

• Excellence Report generates a word file with your
  scoring and the needs for improvement as well as
  your assessment notes.
• Areas for Improvement generates a word file with
  improvement ideas you have collected during the
  assessment on each question.
• All Data exports collected data into a separate
  format, that can be imported into spread sheets
  like MS Excel for a more detailed statistical
  analysis.

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Easy Assessment Team
Besides the free Basic Assessment, an advanced
commercial version called Easy Assessment exists,
which offers a number of additional functions.

• The most important are
• The Team-Assessment allows you to distribute
  single questions, chapters or even complete
  assessments electronically and to collect answers
  from your colleagues of a team of experts.
• The assessments can be conducted multilingually,
  questions can be enumerated as well as the
  question text can be adapted.
• ISO Reference Documents contain all the
  information you collected during the assessment
  that could be relevant to your ISO manual. The
  function generates a folder ...\ISO with word
  files for each ISO chapter. The rules as to
  which assessment question feeds into which ISO
  chapter have been developed by the SAETO project
  and are hard coded into GOA.
• The improvement suggestions collected during the
  assessment can be processed in the GOA Balanced
  Q-Card starting from the priorisation of ideas
  and ending in a detailed implementation planning
  and controlling of complete improvement projects.

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Hintergrund zu Easy Asessment
GOA Basic Easy Assessment both started as the
electronic adaptationof the Fit for Excellence
concept developed by Dr.Fritz Ospelt of the
TRIGONUM AG in Liechtenstein.
GOA Easy Assessment exists today for different
management methods (Business Excellence, Project
Excellence, Basel II, etc.), as well as for
different branches (SME, educational sector,
public administration,..).
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GOA/SAETO Tools an Overview
GOA/SAETO offers numerous, scalable software
modules for assessments and surveys that are
required for the implementation of the Excellence
Model.
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Self-Assessment Modules
GOA offers a number of software modules for
self-assessment based standards, such as CAF
(Common Assessment Framework), EFQM Excellence,
ISO 9004 or Project Excellence.
These solutions are scalable (from early user up
to professional assessor teams) and offer also
sector specific adaptations (industrial users,
SMEs, ETOs,...)
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Inquiry and Survey Modules

• GOA Survey reporting facilitates the design and
  implementation of all kinds of surveys.
• The generic solution can be extended by a number
  of knowledge bases, that contain multilingual,
  task specific question catalogues and processing
  rules.
• Examples are
• Assessment of Innovation Management
• Company Objectives Goals Definition
• Customer Satisfaction Inquiries
• People Satisfaction Inquiries
• Team-Effectiveness Surveys
• These standard surveys can be enhanced by
  surveys using the 360 Feedback Methodology,
  witch can be used used e.g. for measuring the
  efficiency of leadership.

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GOA Survey Modules supporting the Excellence Model
Team Effectiveness LOP Inventory
Objectives InnoMan Kultur
Customer Inquiry
People Inquiry Organisational Climate
KVP WorkBench Project Excellence InnoMan Process
Project
Supplier Audits (Inq. Prof) Basell II
Objectives 360 Management Feedback
Inquiry Prof.
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CIP Support

• Balanced Q-Card (BCQ BQC?) supports the
  follow-up on improvement suggestions, from the
  prioritisation of the ideas, up to the planning
  and monitoring of improvement projects.
• BQC supports
• Filtering and selection of ideas from previous
  assessments and surveys
• Prioritisation of improvement actions, optionally
  by all employees
• Definition of improvement projects
• Planning and management of improvement projects
• Monitoring of all active improvement projects
• BQC is available as
• stand-alone solution
• Team solution with web support

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Benefits of GOA/SAETO

• Complete solution for self-assessment,
  satisfaction surveys and selection, planning and
  management of improvement projects.
• Modular and scalable according to the
  requirements of your organisation.
• Minimises the training effort for EFQM, conforms
  to the model and is always up to date.
• GOA/SAETO empowers you to conduct
  self-assessments with little effort in order to
  fulfil the requirements of the European Common
  Quality Assessment Framework in VET (CQAF in
  VET).

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GOA/SAETO Pilot Users (Excerpt)
Additional Information www.ti-saeto.com
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