Difficult Conversations Role Play

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Difficult Conversations Role Play
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Lets practice what we have learned!

• Will we approach
  conversations
• like this?
• Or will we approach
  them more like this?

3
Lets review the key skills

• Active listening
• Facial expressions should reflect emotional
  content
• Body language includes nodding head to affirm,
  leaning toward speaker and maintaining open body
• Verbal and nonverbal feedback
• Affirm what is said and convey understanding
• Restate words to make the speaker feel understood
• I messages
• When State the unacceptable behavior.
• I feel Express your feelings about the
  behavior.
• Because Describe the impact of the behavior.
• Avoid using YOU! It tends to escalate conflict.

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Role Play Activity

• Gather in your TA breakout groups. Separate into
  groups of 3.
• Decide who will play the role of ECE provider,
  who will play the role of parent, and who will
  observe/record.
• When you receive your scenario, read it
  carefully. Then have a conversation from the
  perspective of your role.
• The goal of each conversation is to
• Have a win/win outcome.
• Insure that both players are heard and
  understood.
• Focus on the child both players care about.
• When groups are finished, debrief, starting with
  the observers comments. Everyone can share how
  they felt and any suggestions for handling the
  situation.

5
Together, we are stronger!

• Sometimes, it can be hard, but our conflicts can
  lead to better understanding.
• When we work though issues, we build trust.
• When we trust each other, we can partner in
  support of the children we care about.