Emotional Intelligence: The Human

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Emotional Intelligence The Human
Distinguishing Dimension of Leadership Client
Relationships
Jon Morse 210-286-7041 TheCenterForSuccess.com
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• Behavioral Assessments (pre-hire development)
• Group / team exercises workshops
• Wellness, individual business coaching
• Helping guests kick back in Fredericksburg

A Place In Time BB
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Goals Agenda

• Characteristics of a great leader
• Emotional Intelligence overview
• Become your own 3 Second Coach
• Whats in it for me and my organization?
• Feedback and Drawing

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Leadership Characteristics

• Sticky note
• Write one characteristic of an outstanding leader
  youve worked with on your sticky note
• Hang on to them

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What Do We mean by EI?
The capacity for recognizing our own feelings
and those of others, for motivating ourselves,
and for managing emotions well in ourselves and
in our relationships. (Goleman)
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What IS IQ, EQ, EI?

• Performance Success
• IQ 4-10
• Expertise 10-15
• EQ or EI 80
• Too much college, too little kindergarten . . .

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What we know about IQ

• Predicts school grades relatively well
• Peaks in late teens
• Helps one get into top universities
• Executive levels typically require higher IQ
• Stable over time
• Poor predictor of job success
• Does not predict happiness in life

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EI / EQ Some Facts

• Empirically linked to superb job performance
• Relates directly to success in life
• Is a critical component to a leaders success
• Different than IQ EQ can be changed and raised

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EI Research

• EI accounts for 75 of Job Success
• ATT found nearly 60 of job performance is
  linked to EI
• Pepsi division leaders outperformed targets by
  15
• LOreal realized 91,370 increase per head for
  sales and had 63 less turnover
• Hallmark staff were 25 more productive

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Emotional Intelligence Four-Quadrant Model
Self
Others
Awareness
Self Awareness
Other Awareness
Self Management
Relationship Management
Management
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Belsten 24 Quadrant EI Model
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How Our Brain Works
Brain Development and Emotional Development
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Hijacking

• The physically lower limbic system, which rules
  emotions, can hijack the higher mental functions
  of the neocortex
• MRIs have shown that the hot emotional centers
  of the brain can interfere with the cool
  cognitive processes of the brain
• Heart rate, breathing, reflexes, decrease in
  working memory (RAM)

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A RELATIONSHIP EXISTSBETWEENIntentions -gt
Emotions -gt BehaviorFeelings impact behavior
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Law of Hardwiring

• Emotion comes before thought
• We feel before we think

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• 3 Second Coach tm

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• 3 Second Coach tm

• Assess
• Commit
• Execute

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Assess

• Self-coach
• Observe non-conflict situations
• Pay close attention to your physical reactions
• Practice scanning situations and people
• Triggers Voices

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Assess

• Mood is a framework or background - emotion is a
  reaction to a situation.
• Your self coach must become aware of your
  triggers.
• Learn to self talk
• Certain voices appear over and over

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Assess your Triggers

• Hot Words / Buttons
• Perceived Criticism
• Illness/ Physical Conditions
• Situations

Beware of Multiple Triggers
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Assess What are your hot buttons?

• It makes me angry when.
• I dont like it when people
• I feel offended when
• I think its rude to
• At work, I wish people would.

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Assess What are your hot buttons?

• At work, I think it would be a better place if
  people would stop
• It makes me crazy when
• If people would only
• It makes me angry when people say
• I get irritated when I come into work and

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Assess What are your hot buttons?

• Why is it useful to identify our triggers?
• Our teammates triggers?
• What steps can we take to overcome our triggers
  or our emotional reactions to triggers?
• How can being aware of our teammates triggers
  help our team?

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Assess What are your hot buttons?

• How can being aware of our teammates triggers
  improve our interactions?
• What steps can we take to understand our
  teammates triggers?
• Under what circumstances are our triggers more
  likely to be a problem and set off a negative
  emotional reaction?

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Assess or Pause

• Pausing? Self-Control?
• Behave
• according to our intentions

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Assess

• Breathe
• Physically Shift Body
• Seek information

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• Commit
• Do you commit or do you let someone else decide?
• Is someone else in control?
• What is your intention?
• Are you staying in sync with your values?
• Are you behind the wheel?

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• Commit with Optimism
• Research has linked optimism with
• High Performance
• Happiness
• Authenticity
• Quality of Relationships
• Emotional Intelligence

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Commit with Optimism

• Optimism Assumption
• I can do something to change this situation for
  the better.
• versus
• Probably nothing I do will make any
  difference.

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• Commit with Optimism
• Optimism-EI link Optimism directly affects both
• How we scan/assess
• What we see (what we look for)

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Execute

• How do we get really, really, really good at
  execution?

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EQ Execution Results
When people strengthen their Emotional
Intelligence with a 3 Second Coach

• They perform better
• Treat each other better
• Get more out of going to work

It helps create an environment in which higher
performance is achieved and everybody wins.
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EQ - What is in it for me?

• Deal with others more effectively
• Handle daily demands better
• Greater goal achievement
• Feel better about yourself and others
• Have a better attitude
• Enhance performance
• Just sleep better

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EQ What is in it for my organization?

• Without high EQ proficiency, it is highly
  unlikely an organization can effectively cope
  with

• Pressure from competition
• Intricacies of building effective teams
• Handling conflict
• Fostering confidence
• Managing change
• Building esprit de corps

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• Based on what youve heard today.
• Give me one example of behavior change you are
  going to commit to?

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Lets wrap it up

• Assess this experiencecomplete evaluation
• Drawing for the book business cards
• Lets talk

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• Book Drawing
• EQ vs. IQ Exercise

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Emotional Intelligence The Human
Distinguishing Dimension of Leadership Client
Relationships
Jon Morse 210-286-7041 TheCenterForSuccess.com