TEAMWORK

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TEAMWORK

• Student Intern Training Experience
• Jack E. Singley Academy
• 2009

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Teamwork
WORK
Vital that employees work as a team Important
not only to personal success and advancement, but
also to co-workers and to company
SCHOOL

• Working as a team takes place in the classroom
• Teamwork doesnt necessarily mean helping a
  classmate
• Teamwork in the classroom might be working
  quietly as not to disturb classmates.

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Teamwork

• Teamwork involves
• Respecting the rights of others
• Being a team worker
• Being cooperative
• Being assertive
• Displaying a customer service attitude
• Seeking opportunities for continuous learning
• Demonstrating mannerly behavior
• Respecting confidentiality

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Teamwork

• Poor teamwork can be disastrous
• Good teamwork isnt very complicated or difficult
• Behavioralize teamwork
• Clarify expectations completely
• Enforce accountability
• Follow through with expectations
• Hold team-players responsible
• Make task(s) a condition of work

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TeamworkRespect the Rights of Others

• Each person possesses their own set of beliefs
  and values
• result of an individuals upbringing
• tainted or colored by individuals experiences
• No two people have an identical set of beliefs
  and values
• creates conflict among classmates or co-workers
• cultural diversity
• Be aware of differences

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TeamworkRespect the Rights of Others

• Consider differences when making decisions
• Establishes better relationships with others
• Results in good working relationships

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TeamworkBe a Team Worker

• Function in teams and work together toward a
  common goal
• Synergy that results from working together leads
  to a better solution than any of the members
  could have developed alone
• Must possess a team spirit and a willingness to
  work with others
• Tolerate ideas and viewpoints of others and
  assert enough to offer own opinions

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TeamworkBe a Team Worker

• Do not criticize teammates
• Willing to share spotlight or glory of success
  with fellow team members

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TeamworkBe Cooperative

• Willing to cooperate and get along with others
• Calls for compromising of values or ideas
• Willing to learn from others and to bend beliefs
• Willing to work together
• Attitude encourages others to be cooperative
• creates a win/win situation
• positive environment for all people involved
• employees are happier and more productive
• outcomes reached are greater than with the
  absence of a cooperative spirit

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TeamworkBe Assertive

• Speak mind or make opinions known without being
  brash or pushy
• Speak boldly and with self-confidence
• Encourages others to voice opinions
• causes a commitment to implementation
• stimulate development of opinion from others
• Lead to increased awareness and respect for an
  individual
• the squeaky wheel gets the oil

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TeamworkCustomer Service Attitude

• Most important aspect of attitude
• Customer service
• customer is always right
• know who customers are and how to treat them
• Customers
• classmates, instructors, co-workers, supervisors,
  subordinates, and the traditional external
  customers
• anyone served or who benefits from work provided
• treat carefully and respectfully
• Too many people provide same service for customer
  to remain dissatisfied very long!

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TeamworkOpportunities for Learning

• Lookout for learning new and improved ways
• Lifelong learning is key to retaining success
  over a long period of time
• Changes in technology require constant
  re-learning how to perform a task
• Get on board the train or get out of its path

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TeamworkDemonstrate Mannerly Behavior

• Manners may seem old fashioned, but more
  important today
• Say Yes, Sir and No, Sir to elders
• Treat others the way you would like to be treated
  ("The Golden Rule)
• Respect views and beliefs of others

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TeamworkRespect Confidentiality

• Proprietary information must be kept in the
  strictest of confidence
• Leaking confidential information leads to severe
  problems breach of confidentiality
• personal information, such as the salary of one
  employee, morale could deteriorate and conflict
  among co-workers or classmates could arise
• financial information leaked to the wrong person
  (such as the price of an item if price varies by
  customer) could lead to the dissatisfaction or
  loss of a customer

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TeamworkRespect Confidentiality

• loss of a customer may lead to the downfall or
  bankruptcy of the company
• Keep confidential information private

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Do you believe in magic? With one smile, you
can light up a room. You can also achieve
miracles by being polite, thoughtful, and
sensitive to the needs of others.
Select Agendas, 2004
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Respect the rights of others

• Each person has their own beliefs and values
• No two people have the same upbringing or
  experiences
• Be careful with decisions that affect others
• Erase any prejudices that you may have

IN SUMMARY
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Be a Team Worker

• Help to accomplish a common goal
• Help solve problems
• Offer ideas and accept ideas of others
• Learn to interact with others
• Accept different levels of knowledge in different
  areas

IN SUMMARY
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Be Cooperative

• Get along with others
• Learn to compromise
• Be willing to learn
• Be able to bend your beliefs for the sake of the
  team
• Have a cooperative attitude
• Encourage other to cooperate

IN SUMMARY
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Be Assertive

• Speak you mind
• Make opinions known at the appropriate time
• Promote candor
• Have increase awareness of others
• Respect everyone

IN SUMMARY
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Display the Customer Service Attitude

• The customer is always right
• Know who your customers are
• Know how to treat your customers
• Basically if you treat everyone with respect you
  will be safe

IN SUMMARY
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Seek Opportunities for Continuous Learning

• You must constantly be on the look out for
  learning opportunities
• Know the Life Long Learning is a key in todays
  marketplace
• Re-learn tasks if needed

IN SUMMARY
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Demonstrate a Mannerly Behavior

• Manners are important
• Treat someone the way that you wish to be treated
• Respect others views and beliefs

IN SUMMARY
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Respect Confidentiality

• Proprietary information must be kept confidential
• Keep conflict to a minimum

IN SUMMARY
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Act with initiative about getting the job done
do not wait to be told what to do.
To be an effective team member, you must
IN SUMMARY
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Avoid being rigid about procedures be flexible
and receptive to doing things differently.
To be an effective team member, you must
IN SUMMARY
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Think before you speak.
To be an effective team member, you must
IN SUMMARY
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Try never to take advantage of co-workers.
To be an effective team member, you must
IN SUMMARY
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Never let your emotions take control over you.
To be an effective team member, you must
IN SUMMARY
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Do not make hasty judgments about others.
To be an effective team member, you must
IN SUMMARY
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Share the sense of accomplishment from a job well
done.
To be an effective team member, you must
IN SUMMARY
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Do not expect others to do things your way.
To be an effective team member, you must
IN SUMMARY
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Be a team member!
IN SUMMARY
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Gerald has worked at Big Ten Manufacturing
Company for two days. On the second day, some of
the other workers go out to lunch together. They
do not ask Gerald to join them. Gerald should
TEAMWORK Questions Analysis

• Ask his boss what he is doing wrong.
• Be mad and hurt that he was not invited.
• Realize that after he has been there longer he
  will probably be included in the company.

www.gvtc.org/workethicsonline
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It is Jennifers first day on the job at Jensen
Hat Factory. She is very anxious to make
friends. She should
TEAMWORK Questions Analysis

• spend the first day chatting with her
  co-workers.
• find out all she can about each co-worker.
• relax and let friendships develop.

www.gvtc.org/workethicsonline
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Juan is very good at writing accounting programs
to be used with the companys new computer. Tom,
on the other hand, is having trouble. Tom must
have a program written by the end of the week.
Juan should
TEAMWORK Questions Analysis

• Not try to help him.
• Do the program himself and let everyone know he
  did.
• Work with Tom to see where he is having trouble.

www.gvtc.org/workethicsonline
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Marsha works at Skateland. Lately, her friend
Joan, who also works there, has been arriving
late and leaving early. Marsha must cover for
Joan when this happens. Marsha should
TEAMWORK Questions Analysis

• Inform the manager of the problem.
• Talk to Joan, explain her feelings, and tell her
  that if it continues, she will report it to the
  manager.
• Keep covering for Joan.

www.gvtc.org/workethicsonline
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TEAMWORK Case Study
Jeff was one of several employees in a small
department where productivity depended upon the
close cooperation of everyone involved. He had a
high potential and lived up to it, producing more
than anyone else in the department. However,
Jeff liked to work alone. He seldom volunteered
to help his fellow workers. Many of the people
who worked with him felt that he had a superior
attitude, and they resented it. As a result, the
department was split between Jeff and the
others. Jeffs supervisor gave a lot of thought
to the problem and looked at it this way.
Although Jeff was producing at the highest level
in the department, the total productivity of the
department had not gone up since he joined the
group. Instead, it had gone down slightly. Could
it be that Jeff had done more damage (through
poor human relations) than good (by his high
personal productivity)? The supervisor came to
the conclusion that Jeff was an outstanding
employee when viewed alone, but that he was a
very poor employee when viewed as a member of a
group.
www.gvtc.org/workethicsonline
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TEAMWORK Case Study
A few weeks later, the supervisor was promoted to
a more responsible position, and management had
to come up with a replacement. They decided to
promote someone from outside the department. When
Jeff discovered that he was not chosen, he
demanded an explanation. He was told that he was
the highest producer in the department but that
his human relations skills were not up to
standard. Management felt the other workers in
the department would not respect him as their
supervisor. Do you agree with managements
decision to pass over Jeff even though Jeff was
the best producer? How responsible do you feel
the supervisor was for Jeffs being passed over?
www.gvtc.org/workethicsonline
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TEAMWORK

• Student Intern Training Experience