Managing Difficult People

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Managing Difficult People

• Triya Chakraborty

2
Agenda

• Introduction
• Project Life Cycle
• Project Metrics
• Success Factors
• Difficult People
• Soft Skills
• Project Processes

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Project Life Cycle

• Concept
• Planning
• Execution
• Closure

4
Metrics for Project Success

• Deliverables
• Dollars
• Dates
• Decisions Deviations
• Deployment
• Documentation

5
Success Factors

• Prioritization
• Ownership
• Clarity
• Commitment
• Capability
• Control
• Communications
• Roles Responsibilities
• Escalation

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Difficult People

• Roles
• - Stakeholders, Team members, Vendors, Users
• Levels
• - Senior Managers, Developers, Admin, Peers
• Degrees of Difficulty

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Dealing with Difficult People - Soft Skills

• Dont make it personal
• Dont take it personally
• Dont try to fix the person
• Dont assign blame
• Refrain from he said she said
• Listen
• Manage people
• Manage yourself

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Dealing with Difficult People - Soft Skills
contd

• Create ad hoc informal Teams
• Timeliness
• Tact
• Thoroughness
• Target your audience
• Dont make assumptions

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Dealing with Difficult People - Using Project
Processes

• Communications
• Commitment
• Document
• Use the Power of Metrics
• Use Power of Processes
• Use Power of Project Control