Sample Power Point Presentation On Managing Quality

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Managing Quality
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2.1 2.2 Standards of health and social care
firms

• In a health and social care firm, staff members
  are involved in providing different types of
  services to their users. However, in order to
  maintain quality of their services, firm has to
  set various standards that are defined by human
  resource management. These standards play crucial
  role in maintaining quality and obtaining maximum
  satisfaction from the patients.

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Ethics and values

• The social workers should have knowledge of
  ethics and value and practice according to the
  guidelines constituted by NASW codes of Ethics
  (NASW, 1999).
• The main aim of NHS social workers should raise
  the standard of people and to help them in
  meeting their basic needs.
• In order to maintain quality of service, they
  should keep focus on those people who are being
  oppressed and are living below poverty line.

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Intervention and treatment planning

• Social workers of NHS should implement
  intervention and treatment plans in order to
  promote user's well being and ensure a proper
  timing of care.
• This includes strategies to identify needs of
  people in the assessment.
• These plans are identified by NHS to collaborate
  with their clients as well as other members of
  the team in order to maintain high quality of
  services.

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Client and community education

• Staff members of the firm acts as an educator for
  their clients, family members and the whole
  community.
• Workers in the firm gains knowledge and expertise
  from their superiors in order to provide the same
  to their clients.
• In order to maintain quality, they need to
  implement principles of learning in their real
  life.

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Teamwork and collaboration

• Staff members of the firm should participate in
  care teams and should also collaborate with the
  professionals in order to enhance or improve all
  aspects of their clients and families.
• Here, employees understands the mission and
  vision of the firm for which they have been
  employed. This motivates them to work
  enthusiastically by providing them with good
  quality of services.

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Strategies used in implementing quality in health
and social care

• In order to implement good quality of services in
  the cited healthcare organisation, firm makes
  number of strategies which encourages the
  organization to provide high levelled services.
• Leadership
• Effective leadership style should be used by the
  firm so that, it create high level of influence
  over employees or staff members.
• Human resource management should recruit those
  people only who have sufficient knowledge of
  managerial abilities and can also perform the
  role of leader because an effective leader can
  also be an effective manager.
• In order to achieve the best results, powerful
  leadership and support for quality is required
  from national and community leaders.

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Information

• Information is the key approach as quality
  improvement is highly dependent on the capability
  to measure change in processes as well as
  outcomes.
• In order to be effective, information system for
  improving quality should be consistently applied
  in the whole firm.
• Information system should be widely spread so
  that, stakeholders can also access the same
  information.
• The system which supports quality improvement are
  very complex and resource intensive in nature.

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Patient and population engagement

• It is the most critical domain of healthcare
  firms to improve quality because individuals and
  communities plays different roles within the
  healthcare systems.
• The main aim of the cited healthcare firm is to
  ensure that engaged with patients at the heart of
  policies and strategies for quality improvement.
• Strategies in this context states that, targets
  of the firm such as improvement in health
  literacy, self-care and patients experience with
  health care systems.

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Organisational capacity

• In this domain, issues on quality are applied
  throughout the health system.
• At various level, healthcare firms should have
  the capability to lead the development of policy,
  to drive implementation and to keep performance
  under review.
• Whether the healthcare firm is public, private or
  voluntary, the capacity issues regarding quality
  of services remains the same.
• In different communities, there should always
  exist capacity to identify needs and preferences
  and to articulate them in the health and social
  care.

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2.3 Barriers influencing quality improvement in
healthcare

• Inefficient time management
• Time required by social workers of NHS in
  treating patients is too long and this influences
  the quality.
• Quick responses to people enhance the quality of
  services but that is only possible when, the firm
  adopts necessary steps in terms of technology or
  training programs.
• Inadequate resource resists the workers to
  perform faster and this in turn leads to
  frustration in employees for more waiting.

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Communication

• Understanding patients' problem is the most
  influencing barrier which degrades the quality of
  performance.
• Convincing people about their problems is another
  problem because it is very difficult for them to
  follow instructions of carers in an appropriate
  manner.
• Providing learning without effective
  communication is always difficult for the firm to
  enhance situation of their people. This hinders
  quality of performance in spite of highly
  professional social workers.

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Management

• Ineffective management leads to failure of
  operations in NHS healthcare.
• Lack of capabilities and knowledge in management
  reduces opportunities as well.
• Unsound strategies and policies created by
  central authority results in poor performance of
  services due to inadequate execution of
  resources.
• Due to unskilled operations, people find it
  difficult to survive there and are less likely to
  visit next time. Not only that but, they also
  refer other to not to take from such kind of
  firms where management system is weak.

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Leadership

• Leadership approach used in the firm are
  backward, where leaders are capable enough to
  create an impact over others.
• Unskilled leaders always find it difficult to
  convince their followers to follow their
  instructions and in this way they get
  de-motivated.
• Inadequate leadership approach is not useful at
  the time of making decision regarding future
  course of actions.
• Weak leadership often creates confusion among
  people and this gives birth to misunderstanding
  between each other.
• Leaders who fails to influence people of
  healthcare creates disappointment for his
  followers and many a time, it happens that firm
  has to face employees turnover.
• Patients getting treatment through unskilled
  leaders also faces difficulties in recovering
  themselves.

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References

• Flick, U., 2008. Managing quality in qualitative
  research. Sage.
• Turner, J. R., 2014. The handbook of
  project-based management. McGraw-hill.
• Ellis, R. A. and et. al., 2007. Managing quality
  improvement of eLearning in a large, campus-based
  university. Quality Assurance in Education.
  15(1). pp.9-23.
• Enderwick, P., 2009. Managing quality failure
  in China lessons from the dairy industry case.
  International Journal of Emerging Markets. 4(3).
  pp.220-234.
• Kulkarni, M. S. and Babu, A. S., 2005. Managing
  quality in continuous casting process using
  product quality model and simulated annealing.
  Journal of Materials Processing Technology.
  166(2). pp.294-306.
• Yeung, A. C., Cheng, T. C. and Lai, K. H., 2005.
  An empirical model for managing quality in the
  electronics industry. Production and Operations
  Management. 14(2). pp.189-204.
• Olavarria, M and et. al., 2005. Standards of
  Organizational Cultural Competence for Community
  Health and Social Service Organizations. pdf.
  Available through lthttp//sciencessociales.uottaw
  a.ca/crecs/pdf/standards_organizational_cultural_c
  ompetence_19-12-2005.pdfgt. Accessed on 21st May
  2015.

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Thank You!!!
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