What I didnt hear you

1
What? I didnt hear you!

• Listening

2
Hearing vs. Listening

• What is the difference between hearing and
  listening?
• Hearing is a passive processit simply occurs
  when the sound waves enter your ears.
• Listening is an active processit involves taking
  an active role and involves specific steps

3
The Listening Process

• Selecting this is when we select the particular
  sound we will listen to (music, conversation,
  television)
• Attending this is when you focus on the sound
  (length of attention varies)
• Understanding this is when you begin to assign
  meaning to the message and interpret its meaning
  (figure out intent, what is the speaker really
  saying?

4
The Process contd

• Remembering this is when we recall what we have
  heard in order to effectively respond to it (what
  did he just say?)
• Responding this is when we give feedback,
  answer questions, give a response to the message
  we have listened to (blank stare, head nod,
  verbal responsebe supportive, be honest, own up
  to your response, dont try to solve their
  problems)
• Back-channeling cues these are made while the
  speaker is talking to let them know you are
  listening (uh huh, I see, head nodding)

5
Barriers to Listening

• Thoughts running through our heads self
  focuswhat am I doing tonight?
• Emotional noisetrigger words, topics we have
  strong opinions or differing opinions about
• Egocentrismthe mistaken belief that your ideas
  are more important than those of others
• Information overloadtoo much information!!
• False assumptionsassuming responsibility is on
  the sender, assuming that talking has more
  advantages than listening

6
Bad Listening Habits

• Static listener (no feedback, no expression)
• Monotonous feedback giver (responds the same
  regardless of what you say)
• Overly expressive listener (gives extreme
  responses)
• Reader/writer (occasionally glances up)
• Eye avoider (looks at everything but you)
• Preoccupied listener (doing other things at the
  same time)
• Waiting listener (waiting for their cue to speak)
• Thought completing listener (finishes your
  sentences for you)

7
Effective Listening Styles

• People orientedconcerned with creating and
  maintaining positive relationships
• nonjudgmental, seek understanding, supportive
• - can become overinvolved, lose ability to assess
  information
• Action orientedconcerned with the task at hand
• encourage conciseness, help get tasks done,
  well organized
• - appear to minimize emotional concerns, can be
  off-putting to some
• Content-orientedwant to hear details and analyze
  from variety of perspectives
• explore many ideas for analysis, good when
  ideas are complicated
• can annoy those who are not analytical, takes
  more time
• Time-orientedmost concerned with efficiency
• help keep things flowing, get things done
  quickly
• - impatience can be straining, can prevent
  necessary thorough discussion

8
Tips for listening more effectively

• Minimize distractions
• Talk less!
• Pay attention to verbal and nonverbal cues
• Ask questions (only if sincere)
• Paraphrase (excellent listening skill)