Just Culture and Enforcement in the SMS Environment

1
Just Culture and Enforcement in the SMS
Environment
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Major Discussion Points

• What is your understanding of just culture?
• Is it a no-blame culture? Can we measure just
  culture?
• What is your understanding of and experience with
  enforcement in relation to SMS?
• What should the future oversight look like with
  SMS?

3
Reaction from the Floor

• Punitive action guidelines used by industry--How
  do they match with the actions of the Ministry of
  Justice?
• Recognize that in case of gross misconduct,
  judgment by regulator may lead to criminal case.
• Enforcing foreign operators not having
  implemented SMS
• Guaranteeing a fair and just culture with
  employer, regulator/employees when conducting
  interviews with the reporter How are records
  from interview represented, evidence taken is
  accurate and correct, and security maintained?
• Two ways to kill a voluntary reporting system
  punishment and non-feedback, agree to consider
  protocols.
• How EASA Member States with different enforcement
  programs will deal with the single EASA SMS
  program.

4
Outcomes/Additional Ideas

• There was general agreement among the panel
  members about the following
• Understanding of Just Culture means
• Climate of trust where incidents are reported and
  treated fairly.
• No punitive system, unless willful
  misconduct/gross negligence.
• You can only measure unjust culture.
• Several instruments
• Non punitive reporting system.
• Possibility to appeal.
• Challenges
• Need to find the right balance between what
  behaviour is acceptable and what is not.
• For the future oversight
• Important that guidance is needed for
  implementation distinguish between industry
  action, aviation authority action and/or action
  by the criminal justice system.
• Stronger role for international organization.
• EASA and Canada to learn from each other.
• Authorities should focus more on performance
  based oversight.