LECTURE ELEVEN

1
LECTURE ELEVEN

• Interviewing for Effective Decisions

2
INTERVIEW DEFINED

• A CONVERSATION THAT HAS A TIME LIMIT AND AN
  IDENTIFIABLE PURPOSE OTHER THAN ENJOYMENT

3
Barriers to Effective Interviews

• DIFFERING INTENTION
• BIAS
• CONFUSING FACTS WITH INFERENCES
• NONVERBAL
• FIRST IMPRESSIONS
• ORGANIZATIONAL STATUS

4
Possible Remedies

• Intentions
• Both parties intend to have full exchange of
  information
• Bias
• Recognize personal bias
• Halo Effect
• Facts versus Inferences
• Be alert to difference
• Nonverbal
• Primacy Effect (Similar to Halo)
• First Impressions
• Hypothesis Testing
• Organizational Status

5
FOCUS FOR EFFECTIVE INTERVIEWS

• What is the Interview Objective?
• Gather general or specific data or persuade
• Where should it be conducted?
• What is the best way to begin?
• Open with purpose
• What is best questioning strategy?
• Structured
• Unstructured
• Semi-structured
• Phrasing
• Open-Closed
• Primary-Secondary
• Neutral-Directed
• Notes
• Close

6
INTERVIEW FORMAT

• PROBLEM SOLVING
• Opening
• Greet Interviewee
• Establish common ground
• State purpose
• Body
• Define problem
• analyze problem
• Propose solution
• Select solution
• Agree on action
• Close
• Provide summary
• Summarize action to take
• Make acknowledgments

• INFORMATIVE
• Opening
• Greet interviewee
• Establish Common Ground
• State purpose
• Body
• Seek information
• Question
• Reflect
• Verify
• Summarize
• Close
• Provide summary
• Summarize action to take
• Make acknowledgments

7
QUESTIONS

• Closed Ended (Require specific information and
  limited response and freedom for interviewee)
• Probing Questions (Allows and encourages
  interviewee to expand on other answers)
• Mirror Questions (Reflects back message sent by
  interviewee and encourages expansion)
• Leading Questions (Influences the interviewee to
  respond a certain way)

8
NOTES

• Ask if OK
• Keep them brief
• Maintain eye contact
• Keep from doodling
• Avoid accentuating something
• Review immediately after meeting

9
MANAGERIAL ROLE IN INTERVIEWS

• Make sure that all the information is gathered or
  the problem solved
• Avoid unethical or illegal question
• Create the climate which make the interview a
  positive or conducive experience