A Case Study from the Land Registry

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Implementing eGovernment

• A Case Study from the Land Registry
• Greg Mc Dermott
• Software Services Manager, Land Registry
• 8th June 2005

Safeguarding the Legal, Social and Economic
Fabric of Property Ownership
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Our Business

• Established in 1892 to provide a system of
  registration of title to land carrying a State
  Guarantee
• Our Mission Safeguarding the Legal, Social and
  Economic Fabric of Property Ownership
• A Public Register
• No. of staff 650 approx.
• Fee Income 64 million

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Land Registration Economic Context

• Property ownership is an essential foundation for
  commercial activity and economic prosperity
• Land Urban and Rural property (Residential,
  Commercial, Industrial, Infrastructural
  properties)
• Almost 300 billion worth of housing and over 50
  billion worth of mortgages registered in Land
  Registry

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The Register

• Approx. 90 of land area of Ireland is registered
  in Land Registry
• 2.4 million land parcels
• 1.6 million titles
• Two sets of documents Folios and Maps
• Folio describes geographic location, shows
  ownership and legal encumbrances (mortgages,
  rights etc.)
• Map shows location/extent of property

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The way we were
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From Paper Chase to e-Services

• 8 million pages of Title Records
• Almost 3,000 documents per day requested from
  filing
• Over 200,000 folios active at any time
• More than 2 million names index slips held in
  4,000 books
• Over 100 large ledgers created to record
  applications each year
• 36,000 map sheets containing 2.4 million land
  parcels
• Over 10 million additional active historical files

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e-Services Operational Drivers

• Large increases in the volume of work
• 2000 approx 200,000 applications
• 2004 almost 400,000 applications
• e-Services A survival tool to cope with a
  booming property market
• Customers want electronic services
• International Best Practice
• Implementing Government Policy

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e-Services Government Policy

• Strategic Management Initiative/ Delivering
  Better Government
• Quality Customer Service Initiatives
• Information Society Action Plan/Electronic
  Government Programme/e-Europe agenda
• Changes to regulatory environment (FOI, Public
  Service Management Act etc.)
• Delivering better value for money

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Land Registry Response

• Strategy Roadmap Alignment of business goals
  and Information Systems strategy
• Over 30 individual projects leading to
  implementation of major operational work-support
  systems
• Take advantage of development of the Internet
• Undertake Data Capture of paper records

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e-Milestones

• Integrated Title Registration Information System
  (ITRIS)
• Re-designed internal processes
• Improved casework productivity
• New skills for staff
• Better statistical information for managers
• Major Data Capture Programme
• Electronic Access Service (EAS)

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Data Capture Programme

• Imaged indexed over 6.4 million pages
• Provided Web access to all images through the EAS
• Programme completed within 3 years

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Electronic Access Service (EAS)

• On-line Services www.landregistry.ie
• Search Land Registry computerised indices
• View and print computerised folios and filed
  plans
• Discover pending applications
• Track progress of applications during lifecycle
• Apply for certified copies of various records
• Submit applications for registration on-line
• EAS An additional service delivery channel

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Benefits to Land Registry

• Can cope better with demands for our services
• Opportunities to promote greater organisational
  flexibility and improve work processes
• Improved perception of organisation among
  customers
• Have gained better understanding of customer
  needs and expectations

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Benefits to Customers

• Improved turnaround times and speed of service
• Greater convenience through extended hours of
  availability
• Electronic data is more flexible, valuable and
  usable
• Higher accuracy in applications System performs
  validation checks on data
• Promote further use of IT and e-services within
  title registration and conveyancing process

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Engaging with Customers

• Extensive Consultation Communication
• Customer Surveys (2001 2004)
• Customer Focus Group (established 1999)
• 40 Seminars briefing sessions
• Law Society professional education programmes
• Account Management
• Customer Support Centre/Help Desk
• Marketing/Advertising/Media Promotion

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Customer Response

• 80 of potential customer base are now accessing
  Land Registry services on-line
• Over 90 of applications for some services are
  now made on-line

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EAS Usage
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The Road Ahead

• Digital Mapping
• Extend range of on-line services
• e-Registration
• e-Conveyancing

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Other Relevant Developments

• New legislation
• Public Service Broker
• European Land Information Service (EULIS)
• Irish Spatial Data Infrastructure (ISDI)

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Success Factors

• Clear Vision based on Organisations Strategy
• Strong Business Case/Funding
• Commitment from top management
• Build Sound Customer/Stakeholder Relationships
• Promote and Encourage usage of e-Services
• Transform business processes

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www.landregistry.ie