CAA A Capital Response

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CAA A Capital Response

• London Policy Officers Network, 18th January 2008
• Fran Beasley
• Director of Policy and Performance, Westminster
  City Council

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Background

• Out with the old . . .
• CPA tells you what your authority has done
• In with the new . . .
• CAA tells you what your authority and its
  partners are doing to improve an area and the
  risks associated with achieving the ambition
• ? Citizen centric
• ? Area and outcome focused
• ? Forward looking (risk based) underpinned by a
  principle of self-assessment
• ? Joint and participative

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Context
A whole systems performance management approach

• What do we want from central government?
• A clear set of national priorities, which
  override departmental service standards with
  aligned objectives (including scope for local
  determination and political choices)
• What do we want from the Audit Commission and
  inspectorates?
• A presumption of self-regulation, with
  reassurance built in at the top end -
  regulation/inspection at the bottom (with a
  spectrum of support in between)
• What are the benefits for the Local government
  sector?
• Our case is built on a position of strength. It
  provides an approach that is sector led that
  works for citizens, local government and partners
  and provides a framework for self-assessment
• What happens if we fail?
• CAA is doomed to fail if priorities and
  objectives are not aligned and the reputation of
  local government will be tarnished.

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Developing a Whole Systems Performance Management
Framework

• The inter-relationship between performance
  frameworks
• Comprehensive Area Assessment Consultation,
  November 2007

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Capital Ambition - A New Performance Management
Framework

• A sector-wide response to CAA consultation that
  is based on a model of self-regulation
• A whole-systems approach to risk management
• A system that shows the trade offs and tensions
  across
• Priorities
• Switches in resources
• Satisfaction
• Effective risk management

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The Performance Matrix
Authority A
Authority B
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Using the matrix to inform the CAA and future
planning
Risk Assessment CAA conversation
Risk Assessment CAA conversation
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Satisfaction
Ward Based City Survey a few examples
Highest ward score
WCC Average
Lowest ward score
Points difference between highest and lowest wards

Source 3,021 Westminster residents 16,
interviewed on three waves of the city survey
(c.1,000 per year) 2003-2006
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Use of Resources
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National Indicator Set
Sustainability performance good and improving well
Poor performance on opportunity indicators and
slow improvement
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Improvement Priorities
Performance interventions
Performance interventions