Leadership

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Leadership the Art of Communication

• A formative analysis

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• You will judge yourself by your intentions,
  whereas others will judge you by your behavior.

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TOP 10 communication mistakes

• Leaders
• Fail to communicate their vision

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Vision Creation Process
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Main Components

• Role Definition
• Clear Expectations

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TOP 10 communication mistakes

• Leaders
• Fail to listen actively on a relationship and
• content level.

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TOP 10 communication mistakes

• Leaders
• Fail to hold direct reports accountable for
• their behavior.
• Think they can change the person.

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TOP 10 communication mistakes

• Leaders

Dont recognize the importance of feedback
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The Johari window

• The Open Self Information about yourself that
  you and others know.
• The Blind Self Information about yourself that
  you dont know but that others do know.
• The Hidden Self information about yourself that
  you know but others dont
• The Unknown self information about yourself
  that neither you nor others know.

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TOP 10 communication mistakes

• Leaders
• Fail to use feedback to improve

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Feedback Tools

• One-on-one meetings the most common way to
  provide feedback to a direct report
• Skip-level sessions are exactly what they sound
  like, your direct report meets with your manager
  about your leadership approaches.
• Stop-start-continue evaluations this is a
  structure that allows for direct reports to
  provide feedback regarding behaviors you should
  stop, start, and continue.

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Feedback Tools cont

• 360 degree evaluations The goal of this
  evaluation is to have a select number of direct
  reports provide anonymous feedback. This
  electronic report will provide information on the
  leadership behavior areas needing more focus or
  skills and the leadership areas that need less
  focus or skills.
• Cross-evaluations are electronic feedback tools
  that gather information about your influencing or
  leadership behavior based on an anchored set of
  leadership behaviors. With this evaluation peers
  can provide information concerning your
  leadership behavior or the impact of your
  organizational level of influence.

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TOP 10 communication mistakes

• Leaders
• Treat others by the golden rule opposed to the
  platinum rule (treat others as they ask to be
  treated).

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TOP 10 communication mistakes

• Leaders
• Spend 90 of their energy on 10 of the
  population.

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Herzberg Two-Factor Theory

• Factors that lead to employees dissatisfaction
• Work Conditions
• Relationship with peers
• Personal life
• Lack of security
• Poor salary

• Factors that employees are willing to work harder
  for and are satisfying
• Advancement
• Responsibility
• The work itself
• Recognition
• Achievement

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TOP 10 communication mistakes

• Leaders
• Fail to recognize their level of influence.
• Think they cant leave their desk because
• they believe a fire will start, therefore do not
• go to training to improve.