Scantron Corporation

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Scantron Corporation
Solutions for Course Evaluations and Surveys
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Agenda MidAIR Conference

• CURRENT ISSUES WITH EVALUATION PROCESS
• CLASS CLIMATE OVERVIEW
• CUSTOMER EXAMPLES
• QUESTION and ANSWER

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About Scantron

• In 1972, Scantron introduced the first test
  scoring
• machine and scannable forms
• Evolved into a leading technology solutions
  provider
• Assessment and survey solutions to help
• education and commercial organizations measure
• and improve effectiveness
• Today, approximately 80 of schools in the
• United States use Scantron products

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Scantron Serves Many Markets

• Healthcare
• Patient Satisfaction Surveys
• Continuing Education
• EMS Trip Reports
• Government
• Training
• Development
• Certification
• Hospitality
• Customer Satisfaction
• Training
• Financial
• Account Surveys
• Member Profiling
• Account and Loan Documentation

• Education
• Surveys Evaluations
• Testing Assessment
• Research
• Human Resources
• Employee Applications
• Staff Surveys
• Training Evaluations
• Marketing
• Customer Loyalty
• Opinion Surveys
• Law Enforcement
• Drivers License Testing
• Demographics Reporting

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Obstacles with the evaluation process

• By using a standard form we cannot make changes
  to the questionnaire
• Need multiple deployment methods while keeping
  data in one central repository
• Manual process for collecting open ended
  responses
• Manual process, takes too much time
• Difficulty in associating surveys with correct
  instructor and course
• Too much time before reports are distributed

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What is Class Climate?

• Class Climate is a web-based software solution
  used to conduct course evaluation surveys at
  colleges and universities as well as professional
  education departments.
• The software offers a survey management platform
  including a questionnaire designer for online and
  paper based surveys, broad flexibility and
  customization, and robust reporting capabilities
  to ensure the results are in clear, readable
  formats.
• Class Climate saves time and money by
  streamlining the survey process through automatic
  matching of surveys to courses, report generation
  and automated notifications.

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Why Automate Evaluations?

• Gain paper and web collection automation
• Quickly and easily design and print forms
• Eliminate key entry and manual reporting
• Provide immediate feedback
• Capture handwritten comments for reporting
• Trend feedback over time

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The 5 Phases of the Evaluation Process

• Preparation of a Survey Period
• Implementation of Surveys
• Capture and Instant Feedback
• Final Reports
• Quality Management

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1 System Preparation a. Import Courses /
Instructors

• Listings of courses are imported usinga CSV or
  XML exchange format
• Ability to update course and instructor
  information

CSV / XML
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1 System Preparation b. Create Questionnaires

• Web based questionnaire design tool
• Easy to learn
• Fast questionnaire creation
• Decentralization possible

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2a Generate Surveys

• Produce Paper Surveys
• Produce Online surveys
• Instructors Optional Questions
• Three survey types available

Online Survey
Hard Copy
Cover Sheet
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2b Distribute Surveys

• Delivery of personalized questionnaires is
  automated
• Batch printing allows cost efficient paper form
  production
• Elimination of repetitive work

Batch Printing of Questionnaires
Batch Submission of Questionnaires
Batch Submission of PSWDs
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3 Scan and Process Surveys

• Scanning process is as simple as pressing a
  button
• Forms identify themselves
• Single button scan software
• Software finds batches and reads results
• Reports are immediately available

Survey
Scanner(s)
Scan Software
Survey Management
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4a Create Personalized Reports

• PDF-Reports with
• Custom Letter
• Averages
• Histograms
• Distributions
• Open ended comments
• Customizable charts
• Norming
• Traffic Lights
• Survey grouping
• Filtering
• Batch profile lines

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Select Preferred Graph Styles
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Comparisons at your Fingertips
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No need to Key Enter Comments
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4b Report Delivery

• Creation and delivery of reports by email is
  automated
• Batch printing allows fast report production
• Elimination of repetitive work

Batch Printing of Reports
Batch Email of Reports
Batch Comparison of Results
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5 Quality Measurement

• Quality guidelines allow internal benchmarking
  for transparency and follow-up
• Access levels
• Single department
• Group of departments
• Entire university/institution
• Identify, rank and prioritize areas of focus

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Class Climate - Key Features

• Ability to import your organization framework -
  Course / Instructor / Trainer information
• Surveys can be designed printed in-house
• Comments (both Handwritten and Typed) are
  collected for reporting
• Report creation and distribution is automated for
  immediate feedback
• Quality Measurements enable quick and effective
  management analysis

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Class Climate Key Features

• Focused on the evaluation process
• Enterprise system with the ability to provide
  department and individual level feedback
• Handles paper and online feedback all data
  merged in a single database
• Automatic matching of surveys to courses and
  instructors

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Class Climate Customers

• Higher Education K12 Commercial
• Government Associations

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Customer quotes

• This was the shortest period of time that is has
  ever taken the campus to complete the course
  evaluations and it was our first time using
  Class Climate.
• -Daveen Kay, Project Manager, California State,
  Northridge
• In two days, we have all the course evaluation
  packets assembled and ready to go to the faculty.
  This process used to take nearly two months on
  our old system. The real savings with Class
  Climate has been in time
• -Julie Fulgham, Director OIR, Mississippi State

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Question and Answer Session
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THANK YOU! For Additional Information,
Contact Tom Nugent 800-722-6876 ext.
7758 Tom_Nugent_at_scantron.com