Title: MIS 300 Management Information Systems
1MIS 300 Management Information Systems
2First Class Overview
- Introductions
- What is MIS?
- MIS 300 A Process Focused Approach
- Syllabus review
- Schedule of topics
- First assignment
3Prof. Mark Isken
- BSE, MSE, Ph.D. in Industrial and Operations
Engineering from University of Michigan - Operations analyst for William Beaumont Hospital
and Henry Ford Health System (7 years) - Joined OU Fall 1999 as full-time faculty member
of Dept. of Decision and Information Sciences
4Prof. Mark Isken (cont.)
- Teach MIS 436 - Decision Support Systems and MIS
300 - Im a techie love working with computers and
mathematical models to help solve business
problems - Office is 317 BIT
5What is MIS?
- The standard definition
- A supporter of business
- A program in the SBA at OU
- A career
- A mindset, a way of thinking
6What is MIS? Some Standard Definitions
A work system produces products for internal and
external customers through a business process
performed by human participants with the help of
information and technology.
A management information system is a work system
that uses information technology to capture,
transmit, store, retrieve, manipulate or display
information, thereby supporting other work
systems.
Management information system - A set of
interrelated components that collect, manipulate
disseminate data information provide
feedback to meet an objective.
7What is Information Technology?
- Hardware
- Computers PCs, mainframes, workstations,
handheld - Data input keyboard, mouse, pen, touchscreen
- Data storage hard disk, CD, magnetic tape,
removable disks - Date output monitor, paper, audio
- Data transmission networks, cables, routers,
hubs - Software
- Programming languages C, C, Visual Basic,
COBOL - Applications spreadsheets, database managers
- Operating systems Windows XP/2000/98, NT,
Linux, Unix
8What is MIS? A Supporter of Business
- MIS is about applying information technology to
business problems. The emphasis is on finding
solutions. - To the MIS professional, information technology
is a tool, not an end in itself.
9MIS Examples
- SAIL
- Voyager
- Amazon.com
- Quicken Quickbooks
- ATM
- Airline ticket reservations
- Healthcare
- Dr. Koop
- Federal Express
- Computer Aided Design
- IRS Tax Forms
- SAP
10The Federal Express Legend
- "The concept is interesting and well-formed, but
in order to earn better than a 'C', the idea must
be feasible." -- A Yale University management
professor in response to Fred Smith's paper
proposing reliable overnight delivery service.
(Smith went on to found Federal Express Corp.)
Plenty of room in MIS for someone with a good
idea.
11What is MIS? Program in DIS
Using data, mathematical models and IT to analyze
and solve business problems.
ATiB
12A Shameless Advertisement
- MIS 436/636 Decision Support Systems
- Im teaching now and every FallWinter
- Spreadsheet based modeling course
- An über business analysis course
- ExcelAccessVBAmodeling solve tough business
problems - Applications in Finance, Marketing, MIS, POM,
13What is MIS? A Career
- MIS/IT professionals in demand
- IT skills business skills value
- But.
14Tough year for MIS job market
- 6 salary increases
- Bonuses and perks reduced
- Ridiculous entry level salaries gone
- Job market flooded with former dot commers
- Dont burn bridges
- Still plenty of room for good people
- Network admins, web developers, systems analysts,
database admins
15Computer Worlds 2001 Salary Survey
16(No Transcript)
17The Business Analyst
Business analyst is one of the least well-defined
IT titles. Most observers agree that it can mean
a technical person with some business expertise,
or a business person with some technical skills.
"The business analyst is a squishy job title,
but it's important, and those people are hard to
come by," says Tony Graffeo, divisional vice
president for global information services and
head of the internal IT department at Computer
Associates International, in Islandia, N.Y.
"There are technical people who know bits and
bytes but can't speak in end-user terms, and
business people who lack enough technical
expertise to make things happen in IT."
Source 1999 InfoWorld Compensation Survey
18What is MIS? A Way of Thinking
- An aversion to repetitive, manual tasks
- A desire to creatively apply information
technology to improve the way we do business - Logical, systematic, yet appreciative of elegance
and aesthetics - An obsessive need to make it work
- Example The Joy of debugging
- An inquisitiveness and willingness to explore
- Always learning technology changes too fast
19Important IT Trends
- Greater miniaturization, speed, portability
- Greater connectivity
- Greater use of digitized information and
multimedia - Better software techniques and interfaces with
people
20Transaction Processing Systems
- Process business exchanges
- Maintain records about the exchanges
- Handle routine, yet critical, tasks
- Perform simple calculations
21Management Information Systems (MIS)
- Routine information for routine decisions
- Operational efficiency
- Use transaction data as main input
- Databases integrate MIS in different functional
areas
22Decision Support Systems (DSS)
- Interactive support for non-routine decisions or
problems - End-users are more involved in creating a DSS
than an MIS
23Often a nice mix
MIS
TPS
Amazon
DSS
24Information Systems Development
- Investigation whats the problem or
opportunity? - Analysis How to solve the problem?
- Design Build the system
- Implementation Get it working
- Maintenance Keep it working
25MIS Warnings
- Unrealistic expectations and techno-hype
- Can you say dot com?
- Difficulty building and modifying systems
- Difficulty integrating systems
- Organizational inertia and problems of change
- Genuine difficulty anticipating what will happen
26Not for the weak and squeamish
- Sabre to migrate airline reservation systems from
IBM mainframes to Compaq servers(who was
purchased by HP this week) - 100M project over 3-4 years
- C, Java, SQL
- double its developer productivity and reduce
total cost of ownership by 40 - IT operations outsourced to EDS in July
27Sabre migration (continued)
- real time integration of Sabre data into a
single database in a single location - Build business logic into reservation system
- Release unsold seats at lower price at release
date - Sell seats to 3rd parties to divest risk of
unsold seats - Technical migration not as difficult as
convincing airlines to change the way they do
business - Sharing data internally among different
departments - Stay tuned .
28New system shaves time on 911 calls Det. Free
Press (9/2/98)
All right!
- 2M center in Southfield Civic Center
- Should improve response time to serious and
emergency calls (4-15 min for serious previously) - Computer aided dispatch, easier access to radio
frequencies, paperless record management
29New system shaves time on 911 calls Det. Free
Press (9/2/98)
All right!
- Call triggers address phone to pop-up
- Call info sent to dispatcher
- Tracks
- location of responding police, fire, EMS
- Time spent at scene
- Type of situation
Uses for this data?
30New system shaves time on 911 calls Det. Free
Press (9/2/98)
All right!
- Mammoth radio consoles gtgtgt mouse click
- Real time status info aids shift change
- Immediate access to info
- Up to 16 hours of training
- How will incident reports get into system?
- What about the address database?
31London Ambulance Service Case
- Carries over 5000 patients/day
- Previous system
- London divided into 3 zones
- Telephones, radios, and computers used for
communication - New system
- One zone
- Automatic computer dispatching based on location
of ambulances and calls - October 26, 1992 a complete nightmare
32London Ambulance Service Case
- Calls missed, multiple ambulances to same site,
system deadlock - Technology not ready
- People not ready
- System required perfect information in
inherently imperfect environment - Disaster had been predicted by competing vendor
33Technology Predictions - 1
- "Computers in the future may weigh no more than
1.5 tons." -- Popular Mechanics, forecasting the
relentless march of science, 1949. - "I think there is a world market for maybe five
computers." -- Thomas Watson, chairman of IBM,
1943.
34Technology Predictions - 2
- "There is no reason anyone would want a computer
in their home." -- Ken Olson, president, chairman
and founder of Digital Equipment Corp., 1977. - "640K ought to be enough for anybody." --
Attributed to Bill Gates, 1981, but believed to
be an urban legend.
35The Tone for the Class
- Ask questions
- Usually no one right answer (no cookbooks)
- Well use IT as much as possible in MIS 300
- Office 2000
- Email
- MIS 300 Web
- Try things, use on-line help, try things, use
on-line help, ask classmates, try things, ask
Prof. Isken
36After MIS 300, you should be able to
- Identify opportunities for information systems to
support business processes, - Recognize your potential role in the use,
development, analysis, and management of
information systems, - Define and classify information systems with
respect to structure and function, - Develop basic working knowledge of representative
technologies used in the development and
deployment of information systems, - Recognize ethical, social and global issues
related to information systems.
37OK, but what will MIS 300 be like?
- Well read text, articles, tutorials, cases
- Well discuss cases, technical gizmos, readings
- Well have software demos, in class work, lab
sessions - Well do frequent, short, focused, hands-on
homework assignments - Office 2000 -MS Access, MS Excel, Visio, MS
Powerpoint, MS Word - Internet
- Well learn useful stuff
- You will become more IT-savvy
38How to do well in MIS 300
- Come to class
- Check class web site regularly
- 215 EH Open PC Lab
- Do homework assignments in groups when permitted
- Start homework assignments early
- Take advantage of impromptu, unofficial lab
sessions - Come see me if youre having trouble
39Beyond MIS 300
- MIS majors foundation for remainder of the
program - Other business majors gt an IS/IT-literate student
- Marketing market research databases,
statistical analysis - Management information drives decision making
- Finance financial information systems are
mission critical - Accounting has own SBA concentration in
Accounting Information Systems
40Why MS Office 2000?
- You will use Office 2000 in SBA at OU.
- Highly, highly likely you have or you will use MS
Office in your professional work. - MS Office is comprehensive
- Office productivity software
- Information systems development environment
- End-user tools
- Prototypes
- Office 2000 is good vehicle for illustrating MIS
concepts
41Office 2000 and Office 97
- Excel (.xls), Word (.doc), Powerpoint (.ppt) have
same file format for Office 2000 and 97. - Some 2000 features will be lost (e.g. Pivot
Charts) - MS Access 2000 (.mdb) has new file format
- Access 2000 can open Access 97 mdbs as read-only
or can convert them to Access 2000 - Can save an Access 2000 database back to an
Access 97 database (some 2000 features may be
lost)
42Syllabus and Course Web
http//www.sba.oakland.edu/faculty/isken/MIS300/
- MIS 300 Course Web site will be the place to go
for course information and materials. - Get used to checking it frequently
- Announcements
- Homeworks
- Downloads
- Grades