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MIS 300 Management Information Systems

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Title: MIS 300 Management Information Systems


1
MIS 300 Management Information Systems
  • Welcome?

2
First Class Overview
  • Introductions
  • What is MIS?
  • MIS 300 A Process Focused Approach
  • Syllabus review
  • Schedule of topics
  • First assignment

3
Prof. Mark Isken
  • BSE, MSE, Ph.D. in Industrial and Operations
    Engineering from University of Michigan
  • Operations analyst for William Beaumont Hospital
    and Henry Ford Health System (7 years)
  • Joined OU Fall 1999 as full-time faculty member
    of Dept. of Decision and Information Sciences

4
Prof. Mark Isken (cont.)
  • Teach MIS 436 - Decision Support Systems and MIS
    300
  • Im a techie love working with computers and
    mathematical models to help solve business
    problems
  • Office is 317 BIT

5
What is MIS?
  • The standard definition
  • A supporter of business
  • A program in the SBA at OU
  • A career
  • A mindset, a way of thinking

6
What is MIS? Some Standard Definitions
A work system produces products for internal and
external customers through a business process
performed by human participants with the help of
information and technology.
A management information system is a work system
that uses information technology to capture,
transmit, store, retrieve, manipulate or display
information, thereby supporting other work
systems.
Management information system - A set of
interrelated components that collect, manipulate
disseminate data information provide
feedback to meet an objective.
7
What is Information Technology?
  • Hardware
  • Computers PCs, mainframes, workstations,
    handheld
  • Data input keyboard, mouse, pen, touchscreen
  • Data storage hard disk, CD, magnetic tape,
    removable disks
  • Date output monitor, paper, audio
  • Data transmission networks, cables, routers,
    hubs
  • Software
  • Programming languages C, C, Visual Basic,
    COBOL
  • Applications spreadsheets, database managers
  • Operating systems Windows XP/2000/98, NT,
    Linux, Unix

8
What is MIS? A Supporter of Business
  • MIS is about applying information technology to
    business problems. The emphasis is on finding
    solutions.
  • To the MIS professional, information technology
    is a tool, not an end in itself.

9
MIS Examples
  • SAIL
  • Voyager
  • Amazon.com
  • Quicken Quickbooks
  • ATM
  • Airline ticket reservations
  • Healthcare
  • Dr. Koop
  • Federal Express
  • Computer Aided Design
  • IRS Tax Forms
  • SAP

10
The Federal Express Legend
  • "The concept is interesting and well-formed, but
    in order to earn better than a 'C', the idea must
    be feasible." -- A Yale University management
    professor in response to Fred Smith's paper
    proposing reliable overnight delivery service.
    (Smith went on to found Federal Express Corp.)

Plenty of room in MIS for someone with a good
idea.
11
What is MIS? Program in DIS
Using data, mathematical models and IT to analyze
and solve business problems.
ATiB
12
A Shameless Advertisement
  • MIS 436/636 Decision Support Systems
  • Im teaching now and every FallWinter
  • Spreadsheet based modeling course
  • An über business analysis course
  • ExcelAccessVBAmodeling solve tough business
    problems
  • Applications in Finance, Marketing, MIS, POM,

13
What is MIS? A Career
  • MIS/IT professionals in demand
  • IT skills business skills value
  • But.

14
Tough year for MIS job market
  • 6 salary increases
  • Bonuses and perks reduced
  • Ridiculous entry level salaries gone
  • Job market flooded with former dot commers
  • Dont burn bridges
  • Still plenty of room for good people
  • Network admins, web developers, systems analysts,
    database admins

15
Computer Worlds 2001 Salary Survey
16
(No Transcript)
17
The Business Analyst
Business analyst is one of the least well-defined
IT titles. Most observers agree that it can mean
a technical person with some business expertise,
or a business person with some technical skills.
"The business analyst is a squishy job title,
but it's important, and those people are hard to
come by," says Tony Graffeo, divisional vice
president for global information services and
head of the internal IT department at Computer
Associates International, in Islandia, N.Y.
"There are technical people who know bits and
bytes but can't speak in end-user terms, and
business people who lack enough technical
expertise to make things happen in IT."
Source 1999 InfoWorld Compensation Survey
18
What is MIS? A Way of Thinking
  • An aversion to repetitive, manual tasks
  • A desire to creatively apply information
    technology to improve the way we do business
  • Logical, systematic, yet appreciative of elegance
    and aesthetics
  • An obsessive need to make it work
  • Example The Joy of debugging
  • An inquisitiveness and willingness to explore
  • Always learning technology changes too fast

19
Important IT Trends
  • Greater miniaturization, speed, portability
  • Greater connectivity
  • Greater use of digitized information and
    multimedia
  • Better software techniques and interfaces with
    people

20
Transaction Processing Systems
  • Process business exchanges
  • Maintain records about the exchanges
  • Handle routine, yet critical, tasks
  • Perform simple calculations

21
Management Information Systems (MIS)
  • Routine information for routine decisions
  • Operational efficiency
  • Use transaction data as main input
  • Databases integrate MIS in different functional
    areas

22
Decision Support Systems (DSS)
  • Interactive support for non-routine decisions or
    problems
  • End-users are more involved in creating a DSS
    than an MIS

23
Often a nice mix
MIS
TPS
Amazon
DSS
24
Information Systems Development
  • Investigation whats the problem or
    opportunity?
  • Analysis How to solve the problem?
  • Design Build the system
  • Implementation Get it working
  • Maintenance Keep it working

25
MIS Warnings
  • Unrealistic expectations and techno-hype
  • Can you say dot com?
  • Difficulty building and modifying systems
  • Difficulty integrating systems
  • Organizational inertia and problems of change
  • Genuine difficulty anticipating what will happen

26
Not for the weak and squeamish
  • Sabre to migrate airline reservation systems from
    IBM mainframes to Compaq servers(who was
    purchased by HP this week)
  • 100M project over 3-4 years
  • C, Java, SQL
  • double its developer productivity and reduce
    total cost of ownership by 40
  • IT operations outsourced to EDS in July

27
Sabre migration (continued)
  • real time integration of Sabre data into a
    single database in a single location
  • Build business logic into reservation system
  • Release unsold seats at lower price at release
    date
  • Sell seats to 3rd parties to divest risk of
    unsold seats
  • Technical migration not as difficult as
    convincing airlines to change the way they do
    business
  • Sharing data internally among different
    departments
  • Stay tuned .

28
New system shaves time on 911 calls Det. Free
Press (9/2/98)
All right!
  • 2M center in Southfield Civic Center
  • Should improve response time to serious and
    emergency calls (4-15 min for serious previously)
  • Computer aided dispatch, easier access to radio
    frequencies, paperless record management

29
New system shaves time on 911 calls Det. Free
Press (9/2/98)
All right!
  • Call triggers address phone to pop-up
  • Call info sent to dispatcher
  • Tracks
  • location of responding police, fire, EMS
  • Time spent at scene
  • Type of situation

Uses for this data?
30
New system shaves time on 911 calls Det. Free
Press (9/2/98)
All right!
  • Mammoth radio consoles gtgtgt mouse click
  • Real time status info aids shift change
  • Immediate access to info
  • Up to 16 hours of training
  • How will incident reports get into system?
  • What about the address database?

31
London Ambulance Service Case
  • Carries over 5000 patients/day
  • Previous system
  • London divided into 3 zones
  • Telephones, radios, and computers used for
    communication
  • New system
  • One zone
  • Automatic computer dispatching based on location
    of ambulances and calls
  • October 26, 1992 a complete nightmare

32
London Ambulance Service Case
  • Calls missed, multiple ambulances to same site,
    system deadlock
  • Technology not ready
  • People not ready
  • System required perfect information in
    inherently imperfect environment
  • Disaster had been predicted by competing vendor

33
Technology Predictions - 1
  • "Computers in the future may weigh no more than
    1.5 tons." -- Popular Mechanics, forecasting the
    relentless march of science, 1949.
  • "I think there is a world market for maybe five
    computers." -- Thomas Watson, chairman of IBM,
    1943.

34
Technology Predictions - 2
  • "There is no reason anyone would want a computer
    in their home." -- Ken Olson, president, chairman
    and founder of Digital Equipment Corp., 1977.
  • "640K ought to be enough for anybody." --
    Attributed to Bill Gates, 1981, but believed to
    be an urban legend.

35
The Tone for the Class
  • Ask questions
  • Usually no one right answer (no cookbooks)
  • Well use IT as much as possible in MIS 300
  • Office 2000
  • Email
  • MIS 300 Web
  • Try things, use on-line help, try things, use
    on-line help, ask classmates, try things, ask
    Prof. Isken

36
After MIS 300, you should be able to
  • Identify opportunities for information systems to
    support business processes,
  • Recognize your potential role in the use,
    development, analysis, and management of
    information systems,
  • Define and classify information systems with
    respect to structure and function,
  • Develop basic working knowledge of representative
    technologies used in the development and
    deployment of information systems,
  • Recognize ethical, social and global issues
    related to information systems.

37
OK, but what will MIS 300 be like?
  • Well read text, articles, tutorials, cases
  • Well discuss cases, technical gizmos, readings
  • Well have software demos, in class work, lab
    sessions
  • Well do frequent, short, focused, hands-on
    homework assignments
  • Office 2000 -MS Access, MS Excel, Visio, MS
    Powerpoint, MS Word
  • Internet
  • Well learn useful stuff
  • You will become more IT-savvy

38
How to do well in MIS 300
  • Come to class
  • Check class web site regularly
  • 215 EH Open PC Lab
  • Do homework assignments in groups when permitted
  • Start homework assignments early
  • Take advantage of impromptu, unofficial lab
    sessions
  • Come see me if youre having trouble

39
Beyond MIS 300
  • MIS majors foundation for remainder of the
    program
  • Other business majors gt an IS/IT-literate student
  • Marketing market research databases,
    statistical analysis
  • Management information drives decision making
  • Finance financial information systems are
    mission critical
  • Accounting has own SBA concentration in
    Accounting Information Systems

40
Why MS Office 2000?
  • You will use Office 2000 in SBA at OU.
  • Highly, highly likely you have or you will use MS
    Office in your professional work.
  • MS Office is comprehensive
  • Office productivity software
  • Information systems development environment
  • End-user tools
  • Prototypes
  • Office 2000 is good vehicle for illustrating MIS
    concepts

41
Office 2000 and Office 97
  • Excel (.xls), Word (.doc), Powerpoint (.ppt) have
    same file format for Office 2000 and 97.
  • Some 2000 features will be lost (e.g. Pivot
    Charts)
  • MS Access 2000 (.mdb) has new file format
  • Access 2000 can open Access 97 mdbs as read-only
    or can convert them to Access 2000
  • Can save an Access 2000 database back to an
    Access 97 database (some 2000 features may be
    lost)

42
Syllabus and Course Web
http//www.sba.oakland.edu/faculty/isken/MIS300/
  • MIS 300 Course Web site will be the place to go
    for course information and materials.
  • Get used to checking it frequently
  • Announcements
  • Homeworks
  • Downloads
  • Grades
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