Introduction to Management Information Systems

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Introduction to Management Information Systems

• Jason Chen, Ph.D.
• Professor of MIS
• School of Business
• Gonzaga University
• Spokane, WA 99258
• chen_at_jepson.gonzaga.edu

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Why Information Systems(Why BMIS235)?

• In the tumultuous last years of the 20th
  century, when _______ was the only certainty and,
  one after another, fierce new competitors rose up
  from every corner of the globe to vie for
  dominance of the world marketplace, enterprise
  organizations came to understand that their only
  hope for survival lay with _______________________
  __________________ And they called out to their
  IT managers to instruct them in the ways of IT
  and to fashion IT into a brave, finely-honed
  competitive advantage with which to vanquish
  their enemies ...

change
Information Systems/Information Technology (IS/IT)
N
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Is Computer Age Over ?
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The Information Age vs. the Computer Age
The Computer Age Time-sharing
Computer 1960s
End of the computer age
Beginning of the information age
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Computer Age vs. Information Age

• Computer age refers to the love affair with
  hardware (and its speed of processing data)
• Information age refers to the trend toward
  treating information as a corporate resource that
  supplies executives with timely, accurate
  information for more effective decision making.

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Computers Impact
The good news
Computers allow us to work 100 faster.
The bad news
They generate 300 more work.
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What is Information ?

• DATA

INFORMATION
Information is refined data.
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More Information ?

• More information is not profitable unless it is
  relevant information.
• Executives will need better information in the
  future if their companies are to be competitive.

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Information

• BAD information is WORSE than ...

NO information.
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Attributes of Information Quality

• We realize that a firm needs better information
  to survive and prosper. Therefore, high quality
  information products have to be provided to
  management.

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Attributes of Information Quality
Should "timely" information be up-to-the-second?
Timeliness Currency Frequency Time Period
Timeliness Currency Frequency Time Period
Time Dimension
Accuracy Relevance Completeness Conciseness Scope
performance
Clarity Detail Order Presentation Media
Accuracy Relevance Completeness Conciseness Scope
performance
Form Dimension
Clarity Detail Order Presentation Media
Content Dimension
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SYSTEM
INPUT
OUTPUT
PROCESS
FEEDBACK
TM -12
Dr. Chen, Information Age
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System Concepts
Environment
Control by Management
Feedback Signals
Feedback Signals
Control Signals
Control Signals
Input of Raw Materials
Output of Finished Products
Manufacturing Process
System Boundary
Other Systems
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100 Years ago...

• Industrial Revolution changed the World

Today...

• Information
• Revolution!

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Industry Evolution (mid 1770s)
Rail Road (1829, change concept of distance)
Impact on Economy, Politics, Social change
Internet
________ (1990, ??? Distance)
_________
Computer
Information Evolution (late 1990s)
N
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100 Years ago...

• Industrial Revolution changed the World

Today...

• Information
• Revolution!

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Information and our Life

• Information (and energy) are at the core of
  everything around us.
• Our entire existence is a process of gathering,
  analyzing, understanding, and acting on the
  information.

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What is IS/MIS ?IS IT ?
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INFORMATION SYSTEMS (MIS/IS)
ORGANIZATIONS
TECHNOLOGY
MANAGEMENT
TM -19
Dr. Chen, The Challenge of the Information
Systems Technology
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What is Information Systems?

• Information Systems (IS) are more than computer
  hardware and software.
• It is not just developing business applications
  programs
• Information Systems include
• Information Technology
• Management
• Organization
• Ultimately, IS are used as strategic tool to
  improve an organizations competitive advantage.

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To facilitate managers in

• Day-to-day operations
• Data Processing
• Decision Making

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What is Technology?
If it's green, it's biology,
if it stinks, its chemistry,
if it has numbers its math,
if it doesn't work,
its technology
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Objectives of the MIS

• Deliver the right information
• to the right people,
• at the right time,
• with the right form.
• Ultimately, MIS should improve the workers
  productivity.

• who has what information about whom and when,
  where, and how will all be decided in the process
  of building an information system.

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What is the class about ?

• Therefore, this class is about the need,
• the value, and
• the means
• of acquiring, creating, and using the
  information in the information age.

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The Twenty-first Century will ...

• The twenty-first century will witness only two
  kinds of companies
• those that exploit Information Technology (IT)
• those that are out of business

Source Quality Information and Knowledge, Huang
et. al., Prentice Hall
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CONCLUSION

• Information System (IS) should be an
  organizational and management solution, based on
  information technology (IT), to a challenge posed
  by the environment.

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THE INFORMATION SYSTEMS REVOLUTION
TRANSFORMING BUSINESS MANAGEMENT
TM -27