NSTAR Performance Reporting System

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NSTAR Performance Reporting System

• 2006 AGA/EEI DataSource Best Practices Conference

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NSTAR at a Glance
Massachusetts

• 1.4m Customers
• 1.1m Electric
• 300k Gas
• 3,000 Employees
• Electric Gas Sales
• 21m MWh
• 50k BBTU
• Revenue 3.2b
• Net Income 200m

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Implementation Timeline

• NSTAR Corporate Performance Management recognizes
  need for on-line performance reporting (Late
  2003)
• Research Data Gathering (Nov-Dec 2003)
• Identification of potential products/vendors (Jan
  2004)
• Review of Options (Feb 2004)
• Vendor Selection (Mar 2004)

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Implementation Timeline (Continued)

• Mar 2004....Project Kick-off
• Mar-Apr 2004.Planning
• May 2004....Developer Training
• May-Aug 2004........System Development
• SepOct 2004..User Training
• Oct 2004......Roll-out Complete

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Why Automate Performance Reporting?

• Reduction in Reporting Effort
• Reduction in Manual Data Entry
• Elimination of Re-work (Charts, Graphs, Reports)
• Quicker Data Retrieval and Comparison
• Standardized Reporting
• Elimination of Confusion from Multiple Formats

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Why Automate Performance Reporting? (Continued)

• Single Repository Promotes Data Integrity
• Internal Reporting
• External Reporting (Regulatory Filings)
• Benchmarking (e.g., DataSource Survey)
• Survey Response (e.g., EEI/AGA SOS Process)
• Improved Performance Communication
• Embedded Performance Details
• Allows for Multiple Communication Formats

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Benefits of Online Performance Reporting

• Quick and Easy Access to Historic Data,
  Performance Results, Targets, Commentary
• Ability to Calculate and Report Overall
  Performance by Business Unit or Process
• Improved Performance Awareness Across the Company
• Visual Linkage Between Processes and Performance
  Measures

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Benefits of Online Performance Reporting
(Continued)

• Supports Multiple Comparatives (Targets,
  Benchmarks, History, etc.)
• Facilitates Identification of Performance Trends
  and Root Cause Analyses
• Flexibility in Reporting Formats
• Performance Reports, Views, Books, and Maps
• Easy Access to Linked Documents

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Important Considerations

• Requires Senior Management Support
• Balancing Corporate Needs with User Needs
• System Build-out Responsibilities
• Ongoing Maintenance Responsibilities
• May Require Culture Change
• If you build itwill they come?
• Maintaining System Vitality through Enhancements

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Demonstration
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Any Questions?