Assessment at the University of Connecticut Libraries

1
LibQual 2004 at the University of Connecticut
Libraries
Francine DeFranco Director, Collections
Services January 17, 2005

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The University of Connecticut Libraries

• Storrs Campus Libraries
• Homer Babbidge Library - Includes
  Culpeper Media Library, Map and Geographic
  Information Center, Art and Design Library
• Music and Dramatic Arts Library
• Pharmacy Library

• Regional Campus Libraries
• Avery Point
• Greater Hartford
• Stamford
• Torrington
• Waterbury
• Professional School Libraries
• Law Library
• Medical Library

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Survey Process and Procedures

• Preliminary decisions
• Groundwork
• Implementation
• Conclusion
• Review of survey results
• Use of survey results for marketing and
  administration purposes

4
Preliminary Decisions

• Who will be responsible to organize and
  administer the survey?
• How will the survey be conducted?
• When will the survey be administered?
• What internal and external concerns need to be
  addressed?
• How will the survey results be used for internal
  and external purposes?

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Groundwork

• Register for the survey
• Determine survey dates
• Become familiar with survey components,
  timetable, and data needs
• Determine survey samples and decide how samples
  will be generated
• Gather respondent data for faculty and students
• Prepare survey letters and arrange for
  distribution
• Market survey via library and student mechanisms

6
Implementation

• Communicate survey details with library staff
• Distribute survey
• Monitor survey responses
• Answer questions/email related to the survey
• Send reminder letter(s)

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Conclusion

• Close survey
• Thank library staff and university personnel who
  assisted in the survey effort
• Review survey results to identify areas for
  further analysis and follow up efforts
• Use LibQual survey report to generate customized
  report for planning and decision making purposes

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In ClosingThank you for your
attention.Questions?For additional
information contactfrancine.defranco_at_uconn.edu
9
The University of Connecticut Libraries www.lib.uc
onn.edu Francine M. DeFranco francine.defranco_at_uco
nn.edu