Getting Staff Involved in Assessment

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Getting Staff Involved in Assessment at the
University of Connecticut Libraries Brinley
Franklin 17 August 2009
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User Survey Results1996 - 2008
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Encouraging Library Staff to Own the Results

• Shared the user survey data that demonstrated
  user satisfaction increased between 1996 2001,
  then leveled off
• Cross-tabulated LibQUAL results for each
  respondent affiliation (i.e., School of
  Education, School of Pharmacy, Psychology
  Department)
• Engaged ARL consultants to familiarize library
  staff with LibQUAL data, radar charts, and bar
  graphs
• Required each undergraduate education librarian
  and subject specialist librarian to submit
  metrics to the Libraries Strategic Planning Team
  to improve their individual area of responsibility

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UConn Libraries Strategic Plan

• Goal 1 Actively support our undergraduates with
• intellectually challenging and diverse
  resources
• Metrics
• Increase perceived level of service quality
  ranking of modern equipment that lets me easily
  access needed information from 7.41 to 8.00
  (LibQUAL IC 5)
• Increase perceived level of service quality
  ranking of library website enabling me to locate
  information on my own from 7.07 to 7.77
  ((LibQUAL IC 2)
• Increase perceived level of service quality
  ranking of quiet space for individual
  activities from 7.07 to 7.77 (LibQUAL LP 2)

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Graduate and Professional Education

• Goal 2 Enhance strategic graduate and
  professional programs through active library
  liaison engagement and resource support.
• Metrics
• Increase perceived level of service quality
  ranking of modern equipment that lets me easily
  access needed information from 7.41 to 8.00
  (LibQUAL IC 5)
• Increase perceived level of service quality
  ranking of library website enabling me to locate
  information on my own from 7.07 to 7.77
  ((LibQUAL IC 2)
• Increase perceived level of service quality
  ranking of quiet space for individual
  activities from 7.07 to 7.77 (LibQUAL LP 2)

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Research, Scholarship, and Creative Activity

• Goal 3 Actively support faculty, student and
  staff research, scholarship and creative
  endeavors through quality instruction, liaison
  collaboration, collections, and information
  access.
• Metrics
• Increase perceived level of service quality
  ranking of print or electronic journal
  collections needed from 7.21 to 7.5 (LibQUAL
  IC 8)
• Increase perceived level of service quality
  ranking of electronic information resources
  needed from 7.21 to 7.5 (LibQUAL
• IC 4)

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Getting Staff Involved in Assessment at the
University of Connecticut Libraries

• Questions?
• Brinley.Franklin_at_uconn.edu