Views of Conflict

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Views of Conflict

• Traditional view
• A clash between incompatible people, ideas, or
  interests
• A negative experience
• New view An opportunity
• Personal growth
• To use positive, constructive conflict resolution
  skills
• Discover creative solutions

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Common Roots of Conflict

• Ineffective communication
• Values clashes
• Culture clashes
• Work policies and practices

• Adversarial management
• Noncompliance
• Competition for scarce resources
• Personality clashes

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Aggressive or Assertive

• Distinction between being aggressive and being
  assertive
• Aggressive behavior violates the rights of others
• Aggressive people may interrupt, talk fast,
  ignore others, and use other forms of verbal
  abuse to maintain control

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How to Become More Assertive

• You can learn to express wants, dislikes and
  feelings
• in a clear and direct manner
• without threatening or attacking others

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The Win/Lose Strategy

• Attempt to achieve your goals at the expense of
  others
• Short-term solution only
• Doesnt address the underlying problem
• Loser feels frustrated which seeds another
  conflict
• Use when two factions simply cannot agree or
  cannot talk to each other

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The Lose/Lose Strategy

• Both parties give up something and may feel
  frustrated
• Can be applied when
• There is little time to find a solution
• Negotiations are at a standstill
• To remove a conflict completely
• Union-management disputes often fall into this
  trap

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The Win/Win Strategy

• Fix the problem, not the blame
• Not a we versus they approach
• Work toward a mutually satisfying solution
• Resolution will be based upon the merits of the
  case and not through political or personal
  influence

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Figure 13.2 Behavioral Styles For Conflict
Situations
Source Adapted from Robert B. Maddux, Team
Building An Exercise in Leadership, Crisp
Publications Inc. Menlo, CA, 1986, p. 53.
Reprinted by permission of the publisher.
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The Leader of the Future 2 Tomorrows Leader

• Set an Inspiring Mission
• Pursue Profits After Mission
• Compensate Fairly
• Eliminate Demotivators and Obstructions
• Be of Service
• Demonstrate a Commitment to the Community
• Make a Commitment to Learning and Justice