CONFLICT

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CONFLICT
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VIEWS OF HUMAN INTERACTION

• Covey, S. 7 Habits of Highly Effective People

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WIN-LOSE

• FOCUS ON WIN
• WANT OTHERS TO LOSE
• SCARCITY MENTALITY
• COMPETITIVE
• USE POWER, COURAGE
• MOST COMMON VIEW

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WIN-RANSACK--PILLAGE

• STRONGER VERSION OF WIN-LOSE?
• FAIRLY COMMON VIEW?

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LOSE-WIN

• VOICE NO STANDARDS
• VOICE NO DEMANDS
• WANT TO PLEASE, APPEASE
• STATE NO LIMITS
• STATE NO FEELINGS
• EASILY INTIMIDATED
• USES CONSIDERATION
• LACKS COURAGE

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LOSE-LOSE

• DEPENDENT
• ENVY OTHERS
• CRITICIZE OTHERS
• CRITICIZE SELF
• LOW COURAGE
• LOW CONSIDERATION

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WIN-WIN

• SEEK MUTUALLY BENEFICIAAL SOLUTIONS
• COOPERATE, NOT COMPETE
• LISTEN TO UNDERSTAND
• ABUNDANCE MENTALITY

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WIN

• INDEPENDENT IN INTERDEPENDENT SITUATION
• SELF CENTERED
• SCARCITY MENTALITY
• NO SENSITIVITY TO OTHERS

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WIN-WIN-NO DEAL

• ABUNDANCE MENTALITY
• ALLOW EACH PARTY TO SAY NO
• HIGHEST FORM OF WIN-WIN

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DEFINITIONS

• CONSIDERATION
• CONCERN FOR OTHERS, FEELINGS
• COURAGE
• STATE STANDARDS, STAND UP FOR SELF
• SCARCITY FIXED PIE
• ABUNDANCE ENOUGH FOR EVERYONE
• WE CAN MAKE MORE!

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COURAGE LOW HIGH
LOW HIGH CONSIDERATION
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HANDLING CONFLICT
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DENIAL

• DO NOT ACKNOWLEDGE
• Not worth it
• It will go away
• NO RESOLUTION
• WHEN TO USE?
• TRIVIAL CONFLICT

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AVOID

• WITHDRAW
• SUPRESS
• WHEN TO USE?
• TRIVIAL CONFLICT
• IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS
  BENEFITS OF IT

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SUPRESSION/SMOOTHING

• SUPRESS DIFFERENCES
• SEEK COMMON POINTS, AGREEMENT
• WHEN TO USE?
• SHORT RUN

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ACCOMODATION

• OTHERS NEEDS ABOVE OWN
• YIELD TO OTHER
• WHEN TO USE?
• TRIVIAL CONFLICT
• BUILD OF CREDITS

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FORCING/POWER

• SATISFY OWN NEEDS FIRST
• FORMAL AUTHORITY
• WHEN TO USE?
• QUICK END TO DISPUTE
• UNPOPULAR ACTION
• COMMITMENT NOT CRITICAL

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COMPROMISE

• EACH PARTY GIVES
• WHEN TO USE?
• PARTIES EQUAL IN POWER
• TEMPORARY SOLUTION
• TIME PRESSURES

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CONFRONTATION AND COLLABORATION

• SOLVING THE PROBLEM
• WHEN TO USE?
• REAL SOLUTION
• TOO IMPORTANT TO COMPROMISE
• HAVE TIME

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PRE-CONDITIONS TO TRUE COLLABORATION

• ABUNDANCE MENTALITY
• COURAGE AND CONSIDERATION
• WIN-WIN OR WIN-WIN-NO DEAL

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CREATE CONFLICT?

• ENCOURAGE QUESTIONING
• BREAK AWAY FROM OLD
• BREAK OUT OF RUT
• ENCOURAGE CREATIVITY
• DECREASE COHESION