Resolving Conflict

1
Resolving Conflict
Why is it important to deal with and resolve
conflicts?
It is important to resolve conflicts since they
can interfere with healthy relationships if left
unresolved.
2
Lesson Objectives
In this lesson, you will learn to

• Identify the causes of conflict
• Compare the relationship between the use of
  refusal skills and the avoidance of unsafe
  situations
• Explain healthful strategies for resolving
  conflicts and the effectiveness of conflict
  resolution techniques in various situations

3
Understanding Conflict
Interpersonal Conflicts
The types of conflicts that impact relationships
are interpersonal conflicts.

• Conflicts often occur when one persons wants,
  needs, wishes, demands, expectations, or beliefs
  clash with those of another person.
• The type of conflicts that impact relationships
  are interpersonal conflicts.
• A beneficial result of some conflicts is that
  they require people to come together to work out
  problems.

4
Understanding Conflict
What Causes Conflicts?
In personal relationships, conflicts can occur
when one person wants to control the actions,
opinions, or decisions of another person.

• Common causes of conflict
• Power struggles
• Loyalty
• Jealousy/Envy
• Property disputes
• Territory and space

5
Understanding Conflict
Avoiding Conflict

• Understanding the causes of conflict in
  relationships may help you keep conflict from
  developing.
• If you see that a conflict is building, it is
  often wise to walk away. Doing so may prevent the
  conflict from escalating, or growing, into a
  situation that is unhealthful or unsafe for
  everyone involved.

6
Understanding Conflict
Responding to Conflict

• Your primary concern should be your health and
  safety.
• Walking away from a potentially dangerous
  situation is amature, healthful choice.
• Minor conflicts can often be resolved by a simple
  compromise.
• A compromise may be difficult to reach if the
  differences of opinion are strong or concern
  serious matters.

7
Conflict Resolution
Conflict Resolution Strategies
You can learn effective conflict resolution
skills to prepare yourself for various situations.
8
Conflict Resolution
Respect for Oneself and Others

• To resolve a conflict fairly and effectively, you
  must showrespect for yourself and others.
• When you respect yourself, you can stand up for
  your beliefs.
• When you respect others, you can listen to them
  with an open mind, consider their thoughts and
  feelings, and honor their values.
• When you are tolerant of different viewpoints or
  ideas, fewer conflicts arise.

9
Conflict Resolution
Negotiating During Conflict Resolution

• The negotiation process involves the following
• Talking
• Listening
• Considering the other personspoint of view
• Compromising, if necessary
• Devising a plan for working jointly to resolve
  the conflict

10
Conflict Resolution
Negotiating During Conflict Resolution
11
Conflict Resolution
Steps to Take When Negotiating

• Select a time and place suited to working out
  problems.
• Work together toward a solution.
• Keep an open mind.
• Be flexible.
• Take responsibility for your role in the
  conflict.
• Give the other person an out.

12
The Mediation Process
What Is Mediation?
When it is not possible for two parties in
conflict to reach an agreement, it may be time
for mediation.
13
The Mediation Process
Mediation Sessions

• During the mediation process, the mediator
  maintains strict confidentiality.
• The process has well-defined ground rules that
  are set by the mediator and explained to both
  sides.
• Many schools offer programs for settling
  conflicts that take place at school. These
  programs have peer mediators.

14
Quick Review
Choose the appropriate option.

• Mediation
• Conflict
• Negotiation
• Confidentiality

Q. _________ is a process in which specially
trained people help others resolve their
conflicts peacefully.
15
Quick Review - Answer
A. 1. Mediation Mediation is a process in
which specially trained people help others
resolve their conflicts peacefully.
Click Next to attempt another question.
16
Quick Review
Choose the appropriate option.

1. Power struggles
2. Loyalty
3. Territory and space
4. All of the above

Q. Which of the following is a cause of
interpersonal conflict?
17
Quick Review - Answer
A. 4. All of the above Interpersonal conflict
causes power struggles, loyalty, territory and
space.
Click Next to attempt another question.
18
Quick Review
Choose the appropriate option.
Q. Walking away from a problem can never prevent
a conflict from escalating. It is an immature
action and should never be used.

True
False
19
Quick Review - Answer
A. False. In the right circumstances, walking
away from a problem can potentially prevent a
conflict from escalating.
20

• End of Lesson 3

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