ETIQUETTE

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ETIQUETTE MANNERSSocial rules for the
professionalCompiled by Dotty Harshberger
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No matter what the situation, social etiquette
rules should be followed.
When should you be particularly aware of your
manners?
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EVERY SITUATION!
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Consider some of the benefits of etiquette

• Gives professionals the tools to impress clients
  and colleagues.
• It puts others at ease so that business can be
  conducted.

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and

• Helps to establish rapport with others more
  easily.
• Builds confidence and helps create a winning
  style.

• Gives the organization an overall polished,
  professional image.

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and

• Possessing a high level of etiquette knowledge
  and skills builds confidence and instills the
  perception of trustworthiness
• in others.

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Introductions

• When you are speaking with someone you know and
  someone new approaches, always make an
  introduction.

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When making an introduction

• Give a piece of information about the personit
  can be a conversation starter.
• This is Sue, she just opened a new store in
  town.

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What?

• LISTEN to and concentrate on conversationsdont
  just wait for your turn to talk!

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Dont Jump!

• Resist the urge to jump into a conversation when
  someone pauses in thought. Wait a second or two,
  then respond.

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Just a peck will do.

• A kiss on the cheek as a greeting is okay at a
  holiday gathering or a convention when you
  havent seen the person in awhile.
• Resist the smooch in a purely business setting.

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Smile, youre on Candid Camera!

• Be an active listenersmile, nod, make eye
  contact and agree when appropriate.

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My Space

• Respect a persons personal spacedont get too
  close! If you can smell lunch on their
  breathyou may be too close!
• Give them a breath mint!

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Build your vocabulary!

• Avoid vulgar references and swear words.
• Poor language IS NOT professional and offends
  some.

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Networking

• Based on the success of your first impression,
  the other person will determine whether or not
  you are worthy enough for them to continue
  investing themselves in developing a relationship
  with you and your company.

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Mind your own business!

• Dont ask personal questions!
• Like
• How much did that cost?
• Why did they divorce?
• Did you get a raise?

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Youve got to be kidding!

• Gossipkeep it to yourself!
• Gossip Everyone wants to hear it until its
  about them!

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Hold the door.

• Whoever (guy or gal) gets to the door first
  should open it and hold for others who are
  following.

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The door is closing

• At an elevator, those in the elevator should get
  off before anyone else get on.

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Meeting Seating

• Generally the chairperson sits at the end of the
  table farthest from the entrance.

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Does anyone know what time it is?

• If you are attending the meetingbe on time!
• On time means arriving a few minutes BEFORE the
  meeting begins.

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Whos in charge of this meeting?

• If you are leading a meeting ARRIVE EARLY! Check
  the rooms temperature, lighting, and
  arrangement.
• Get yourself organized.
• Greet the participants as they arrive.

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Keep your Word.

• Do what you promised you would do!
• Make that phone call!
• Write that note!
• Make the arrangements!

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H2O

• Always thirsty? See a doctor!
• Having a bottle of water is alright if water is
  available to others.
• If youre the only oneput it away!

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Placing a telephone call

• If youre making a call, identify yourself first,
  then ask to speak to the person youre trying to
  reach.

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When you finally reach the person

• Before you jump into a deep conversation, ask if
  they have time to talk.

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If youre on the phone and another call comes in

• Always ask if its alright to put them on hold.

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Sign Language?

• Do not interrupt someone on the telephone by
  gesturing, speaking or writing them notes!

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What about voicemail?

• If you must leave a message, state your name
  (spell if they dont know you), phone number,
  date and reason for the call.
• Repeat your phone number at the endSLOWLY.

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Youre Ringing

• When you are in ANY meeting, turn off your cell
  phone ringeraccept voicemail and text messaging
  only!

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Can you hear me now?

• If you MUST take a call in a public placetry to
  move to a more private space.
• Hearing one-sided conversations alienates the
  person NOT in the conversation!

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I cant talk now, but

• If you must talk in a public place (bus,
  elevator, airplane etc.) keep it short and
  discreet.

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Rapid Response

• Forget junk mail and forwards, but ALWAYS respond
  to a real message on your e-mail.

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watch wat u say

• While our Internet culture is full of shorthand,
  check your e-mail for grammatical, capitalization
  and spelling errors! In businessno shorthand!

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Moving?

• Close your e-mail address at an old job and have
  them forwarded to an appropriate person.
• Let everyone know your new
• e-mail address.

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No eating with your fingers!

• During the first course of the meal, use the
  utensils on the outside.
• For example, the salad arrived, use the fork on
  the far left. Entrée arrives, the next fork.

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I want to eat my dessert!

• When wanting to eat your dessert, use the
  utensils that were placed above the plate.

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Put the napkin where?

• Open the napkin, refold in half and place in onto
  your lap with the fold away from you.

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How did that get on the floor?

• If your utensils or napkin fall, DO NOT crawl
  around on the floor to retrieveflag down a
  waiter and ask for another.

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I cant eat another thing.

• Finally done eating?
• Place all of your utensils on the plate with the
  tip of the fork and knife across the plate,
  pointing at 11 oclock.

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Chop sticks or Chop Suey?

• Eat your Chop Suey (or any other food) with chop
  sticks ONLY if you already know how to use
  themlearning in front of someone can be ugly!

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Whats in my Mouth?

• Great meal when all of a sudden you realize
  something in your mouth needs to come out!
• Cover your mouth with a napkin and get it
  outdiscreetly!

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Doing lunch?

• Whoever invites a colleague or client to a
  business lunch pays for itthat includes the tip,
  coat check and parking if necessary.

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Where to Lunch

• Select a restaurant that is conducive to
  conducting business.
• The restaurant should be centrally located for
  both, or close to the guests office.

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Mirror, mirror on the wall

• Dont primp at a restaurant table or in public.
• Use the restroom to groom!

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Party time!

• Have fun, but maintain control!
• DO NOT
• get drunk
• hit on a co-worker
• stay at the buffet

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Warning DO NOT PICK

• at your teeth.
• at your face.
• your nose.
• on your friends.

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Never, Never, Never

• Burp
• Snort
• In general
• DO NOT make ANY bodily noises that are rude and
  disgusting!

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Allergies and colds happen, but

• DO NOT blow your nose at a table. Its alright
  to pat your nose with a tissue. Otherwise,
  excuse yourself and find a place away from others.

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Finally

• Take time to say please and thank you more
  often.
• Dont forget to say Hello rather than Hi.
• Say youre welcome rather than no problem.

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and always

• S
• M
• I
• L
• E

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Sources

• www.bartleby,com/95/
• www.emilypost.com
• www.etiquettehell.com
• www.etiquetteessentials.com
• www.udefineucom
• www.lettgroup.com