Professional Etiquette

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Professional Etiquette

• Meeting and Greeting People

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Six Tips to Effectively Meet and Greet

• Stand up
• Step or lean forward
• Make eye contact
• Have a pleasant face
• Shake hands
• Greet the other person - repeat their name

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How to Shake Hands

• Step 1 Extend your right hand to meet theother
  person's right hand.
• Step 2 Point your thumb upward toward the other
  person's arm and extend your arm at a slight
  downward angle.
• Step 3 Wrap your hand around the other person's
  hand when your thumb joints come together.
• Step 4 Grasp the hand firmly and squeeze gently
  once. Remember that limp handshakes are a big
  turnoff, as are bone-crushing grasps.
• Step 5 Hold the handshake for 2 to 3 seconds.
• Step 6 Pump your hand up and down a few times to
  convey sincerity. (This gesture is optional.)

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Handshake Video Clips
http//www.youtube.com/watch?vNXiba7_nD0c
http//www.howdini.com/howdini-video-6649828.html
http//www.youtube.com/watch?vvqC9GJQrngE
Cultural Appropriateness If you're traveling in
a foreign country, you'll have to do your
homework on whether or not a handshake is an
appropriate form of greeting, particularly with
the opposite gender. In some countries, shaking
hands is seen as far too intimate a contact to
initiate with a stranger.
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Introducing Yourself

• If you were not introduced by someoneelse, begin
  to announce in a loud audiblevoice a greeting
  and your name.
• Also add any personal information you think may
  help them remember who you are.
• Hello, nice to meet you. I am Eric Jones. I work
  withMichelle on the Smith account

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Introductions

• Introduce individuals to each other using both
  firstand last names.
• If you're introducing someone who has a title ,
  include the title as well as the first and last
  names in the introduction.
• If the person you are introducing has a specific
  relationship to you, make the relationship clear
  by adding a phrase such as 'my boss,' 'my wife'
  or 'my uncle.' In the case of unmarried couples
  who are living together, 'companion' and
  'partner' are good choices.
• Use your spouse's first and last name if he or
  she has a different last name than you. Include
  the phrase 'my wife' or 'my husband.'
• Introduce an individual to the group first, then
  the group to the individual. For example 'Dr.
  Brown, I'd like you to meet my friends Kym Hsu,
  Shawn Campbell and Michael Via. Everyone, this is
  Dr. Kurt Brown.

http//www.youtube.com/watch?vGqQYS50TyfM
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A Man to a Woman

• In the social world, a man is always introduced
  toa woman, "Mrs. Brown, may I present Mr.
  Black," or, "Mrs. Brown, I should like to present
  Mr. Black"
• The word "present" makes this introduction the
  most formal of all introductions.
• The same introduction may also be made in the
  following ways, "Mrs. Brown, I should like to
  introduce Mr. Black," or, "Mrs. Brown, Mr.
  Black," as it is not necessary to use a sentence
  in an introduction.
• Many persons prefer the correct but less formal
  introduction, "Mr. Black, have you met Mrs.
  Brown?" or, "Mr. Black, may I introduce you to
  Mrs. Brown." This last, however, is not spoken
  with the rising inflection as it is not a
  question directed to Mr. Black. In all instances
  cited, the deference is being shown Mrs. Brown.

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Younger Person to Older

• Introduce a younger person to an older person of
  thesame sex "Miss Older, may I present Miss
  Younger?" "Miss Older, may I present Mrs.
  Younger?"Miss Younger, have you met Miss
  Older?"
• An exception to this rule is made if the younger
  person is the more distinguished of the two.
  Others are introduced to a distinguished person
  as, "Miss Distinguished, may I present Mrs.
  Brown?"
• Never say, "May I present," or, "May I
  introduce," when introducing two men say, "Mr.
  Older, Mr. Younger," "Mr. Younger, do you know
  Mr. Older?" or, "Mr. Younger, have you met Mr.
  Older?"

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Less Prominent to More Prominent

• Introduce the less prominent person to the more
  prominent person, regardless of the sex of the
  individuals.
• However, if a considerable age difference lies
  between the two, it is far more courteous to make
  introductions in deference to age, regardless of
  social rank. For example Arthur Prefect,
  I'd like you to meet Dr. Gertrude Smith.

A great rule of thumb Always say the
name of the most important person first.
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• Forgotten names
• The most important thing to remember is that you
  shouldnever ignore the introduction and try to
  muscle through witheveryone acutely aware that
  youve failed to introduce them. This is just as
  rude as forgetting someones name. In fact, its
  more so.
• When you forget someones name, its because of
  poor memory (or possibly because theyre
  unmemorable) but when you fail to introduce
  people, youre actively deciding against doing
  the right thing.
• The most straightforward thing to do is just
  outright admit that youve forgotten the persons
  name. It happens to everyone. Lots of times
  theyll have forgotten yours too and will be
  grateful to you for admitting first, essentially
  letting them off the hook.
• Even if this isnt the case, the offence of a
  forgotten name is rarely felt very strongly, and
  the sooner you admit it and rectify it the
  better.
• You can make a special effort to remember the
  name this time, and be sure to use it when
  speaking to the person in the future to reassure
  them that you now remember it.

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Cultural Gestureshttp//soc302.tripod.com/soc_302
rocks/id6.html

• COLUMBIA
• Women hold forearms instead of shaking hands.
• SAUDI ARABIA
• Holding hands or taking someone's elbow is a sign
  of respect and friendship.
• To place the palm down, fingers spread, with your
  index finger bent down and pointing outward is to
  insult someone.
• Shaking the head from side to side means yes by
  tipping the head backward and clicking the
  tongue, people signal no.
• Elders tend to greet by saying, Salaam men greet
  with a hug and a cheek kiss.
• Veiled women are not introduced.
• EGYPT
• Handshakes are followed by a touch on the elbow.
• CHINA
• Greeting is usually just a slight nod and bow.
  Sometimes people will applaud this should be
  responded with applause.
• PHILIPPINES
• Greet with a quick flash of the eyebrows.